E-NEWSLETTER

Subscribe to FREE E-Newsletters

RSS

Facebook

Twitter

Jobs

MAGAZINE

Browse

SEARCH BY KEYWORD

SEARCH BY DATE RANGE (optional)

From:

To:

1 - 50 of 604

May 2012 - Feature

Finding the Digital Sweet Spot

Marketers say they will direct more ad dollars toward social media and mobile marketing this year, but they admit to being a bit perplexed as to which digital channel is the most effective.

By Gregory Arroyo

Marketers say they will direct more ad dollars toward social media and mobile marketing this year, but they admit to being a bit perplexed as to which digital channel is the most effective.

Tags: Digital Marketing, display advertising, e-mail blasts, Facebook Advertising, Kelton Research, search advertising, Social Media, text-message marketing, video advertising

May 2012 - Feature

Facts, Anyone?

Stories about dealer practices that harm consumers are prevalent, but the facts seem to be difficult to come by.

By Tom Hudson

Stories about dealer practices that harm consumers are prevalent, but the facts seem to be difficult to come by.

Tags: CFPB, Compliance, FTC, Hudson Cook LLP

May 2012 - Feature

Swimming With Sharks

A reinsurance veteran reminds dealers that business partners are best judged by the companies they keep, and details an incident that should serve as a warning to all.

By Gary Vucekovich

A reinsurance veteran reminds dealers that business partners are best judged by the companies they keep, and details an incident that should serve as a warning to all.

Tags: North American Dealer Co-Op, Reinsurance, Vehicle Service Conctract Reimbursement Guarantees, Vehicle Service Contract, Western Insurance Co.

May 2012 - Feature

The Hiring Test

The cost of employee churn can exceed $10,000 per position, which is why the magazine’s HR expert says dealers need to have a plan before they expand.

By Lon Leneve

The cost of employee churn can exceed $10,000 per position, which is why the magazine’s HR expert says dealers need to have a plan before they expand.

Tags: Dealer Management, Firing, Hiring

May 2012 - Feature

Keys to the Sale

The cost to replace car keys is increasing as the technology embedded in them advances. The magazine’s F&I expert offers this primer for selling key replacement programs.

By Gerry Gould

The cost to replace car keys is increasing as the technology embedded in them advances. The magazine’s F&I expert offers this primer for selling key replacement programs.

Tags: F&I manager, F&I menu, F&I office, Gerry Gould, key replacement

May 2012 - Feature

The Local Approach

The editor sits down with the executive team at Wells Fargo Dealer Services to talk about their new relationship with General Motors and the company’s new approach to consumer lending.

By Gregory Arroyo

The editor sits down with the executive team at Wells Fargo Dealer Services to talk about their new relationship with General Motors and the company’s new approach to consumer lending.

Tags: Wells Fargo Dealer Services

May 2012 - Feature

Record, Review, Reward, Repeat

Using video for training can be helpful, but it can also hurt you if not used properly. Check out this six-step guide to effectively employing video for training.

<p>Pictured is the grading sheet Steve Veldkamp employs when using video recordings as a training tool at his clients’ dealerships.</p>

By Steve Veldkamp

Using video for training can be helpful, but it can also hurt you if not used properly. Check out this six-step guide to effectively employing video for training.

Tags: F&I Video

May 2012 - Cover Story

For the better part of three generations, Sayville (N.Y.) Ford succeeded on gut instinct and a great reputation. But surviving the Great Recession would require a new approach, and the store’s new boss was more than willing to accept the challenge.

April 2012 - Cover Story

Driving Impressions

Two dealers from Florida and Illinois reveal the roadmap their dealerships followed into the digital age.

By Justina Ly

Two dealers from Florida and Illinois reveal the roadmap their dealerships followed into the digital age.

Tags: blogging, Buchanan Auto Group, Castle Auto Group, Dealers United, Digital Marketing, Joe Castle, LinkedIn, Matt Buchanan, SOCIALDEALER, Twitter, YouTube

April 2012 - Feature

Show of Force

The nation’s chief enforcement agency singled out five dealers for deceptive advertising in March. The magazine’s resident legal wiz weighs in.

By Michael Benoit

The nation’s chief enforcement agency singled out five dealers for deceptive advertising in March. The magazine’s resident legal wiz weighs in.

Tags: Civil Investigative Demand, CLA, Dealer Advertising, FTC, TILA

April 2012 - Feature

No Pipe Dreams Here

The head of IAS’s retail software division responds to Marv’s column last month, and offers his perspective on the iPad and mobile tools.

By Matt Nowiciki

The head of IAS’s retail software division responds to Marv’s column last month, and offers his perspective on the iPad and mobile tools.

Tags: F&I menus, Innovative Aftermarket Systems, SmartMenu, SmartPad

April 2012 - Feature

Rethinking Leasing

As leasing gears up for another surge, the magazine’s veteran F&I expert offers a historical perspective and a few tips for adding product sales to this transaction type.

By George Angus

As leasing gears up for another surge, the magazine’s veteran F&I expert offers a historical perspective and a few tips for adding product sales to this transaction type.

Tags: incentives, leasing, used vehicles

April 2012 - Feature

Contractually Obligated

Bending the rules in the name of customer satisfaction isn’t a viable defense in court. The magazine’s newest compliance expert explains how even a slight adjustment can have serious consequences.

By Gil Van Over

Bending the rules in the name of customer satisfaction isn’t a viable defense in court. The magazine’s newest compliance expert explains how even a slight adjustment can have serious consequences.

Tags: charge-backs, TILA

April 2012 - Feature

A Driving Force

With strong sales driven by low interest rates and on-time payments, 2011 finished with a bang.

By Melinda Zabritski

With strong sales driven by low interest rates and on-time payments, 2011 finished with a bang.

Tags: Auto Loans, Experian, interest rates, Vehicle Sales

April 2012 - Feature

Aging Drivers, Vehicles Threaten Service Profits

New research indicates that aftermarket service chains are nabbing the largest share of service business, and an aging fleet and customer base continue to threaten dealership service profits.

By NA

New research indicates that aftermarket service chains are nabbing the largest share of service business, and an aging fleet and customer base continue to threaten dealership service profits.

Tags: DMEautomotive

March 2012 - Feature

In High Demand

The demand for digital marketing tools at NADA 2012 was a tell-tale sign of the industry’s changing attitude toward the Internet.

By Jennifer Washington

The demand for digital marketing tools at NADA 2012 was a tell-tale sign of the industry’s changing attitude toward the Internet.

Tags: chat software, dealer websites, eBay Motors, Internet leads, inventory, iPad Business Applications, lead generation, lead management, live chat, marketing, mobile applications, mobile leads, mobile solution, Mobile Website, online reputation management, Social Media, Web Marketing

March 2012 - Feature

As Good As Used

The secondary retail and finance markets didn’t dominate the headlines in 2011, but used cars and subprime lending are key to continued growth in the year ahead.

<p>Manheim’s trio of (L-R) Sandy Schwartz, Tom Webb and Joe George was on hand to deliver Webb’s annual used-car report and demonstrate several new, web-oriented auction tools.</p>

By Tariq Kamal

The secondary retail and finance markets didn’t dominate the headlines in 2011, but used cars and subprime lending are key to continued growth in the year ahead.

Tags: Auction Genius, Auto Credit Express, CarFinance Capital, J.D. Power and Associates, Manheim, originations, special finance, subprime, used vehicles, used-vehicle financing, used-vehicle sales, used-vehicle values

March 2012 - Feature

Vegas Musings

The magazine’s resident legal wiz reports on what he saw and heard at the industry’s annual get-together last month, including reports of dealer investigations being conducted by the Federal Trade Commission.

By Tom Hudson

The magazine’s resident legal wiz reports on what he saw and heard at the industry’s annual get-together last month, including reports of dealer investigations being conducted by the Federal Trade Commission.

Tags: CFPB, Consumer Financial Protection Bureau, Federal Trade Commission, NADA, NADA Convention and Expo, spot delivery

March 2012 - Cover Story

Updating F&I

Connecting F&I to the digital world was the talk at the annual dealer and lender conventions last month, and opinions varied on what the F&I office of the future will look like.

By Gregory Arroyo

Connecting F&I to the digital world was the talk at the annual dealer and lender conventions last month, and opinions varied on what the F&I office of the future will look like.

Tags: BANK OF AMERICA, chase, DEALERTRACK, Generation Y, Group 1 Automotive, iPad, iPad Business Applications, J.D. Power and Associates, mobile applications, Mobile Website, NADA, NADA Convention and Expo, Reynolds & Reynolds, Social Media, SOCIALDEALER, Wells Fargo

February 2012 - Feature

Meet the Chairman

William P. Underriner is NADA’s 2012 chairman, and he’s looking forward to a good year for dealers.

By Jennifer Washington

William P. Underriner is NADA’s 2012 chairman, and he’s looking forward to a good year for dealers.

Tags: NADA

February 2012 - Feature

6 Digital Marketing Tools to Consider

Digital marketing tools are sure to line the aisle ways at this year’s annual dealer conference. The magazine’s marketing expert lists six solutions you need to consider.

By Brian Pasch

Digital marketing tools are sure to line the aisle ways at this year’s annual dealer conference. The magazine’s marketing expert lists six solutions you need to consider.

Tags: CRM, Digital Marketing, facebook, marketing, mobile applications, Mobile Website, online reputation management, Social Media, Web Marketing

February 2012 - Feature

10 ‘Next’ Practices for F&I

Don’t let so-called ‘best practices’ get in the way of your performance or your customers’ needs. The magazine’s resident F&I expert lists the 10 ‘next practices’ that are driving processes at top dealerships.

By Ronald J. Reahard

Don’t let so-called ‘best practices’ get in the way of your performance or your customers’ needs. The magazine’s resident F&I expert lists the 10 ‘next practices’ that are driving processes at top dealerships.

Tags: aftermarket products, F&I products, training

February 2012 - Feature

Changing the Rules

Mota Motors isn’t looking to jump into the pricing game with its new platform for marketing used inventory online. In fact, the company’s chief executive says Mota is creating a whole new category for digital marketing.

By Gregory Arroyo

Mota Motors isn’t looking to jump into the pricing game with its new platform for marketing used inventory online. In fact, the company’s chief executive says Mota is creating a whole new category for digital marketing.

Tags: certified pre-owned vehicles, marketing, Mota Motors

February 2012 - Feature

Lenders Talk Shop

At the magazine’s annual conference, finance executives reflected on the trends that defined 2011 and reaffirmed their commitment to the indirect lending channel in the year ahead.

By Gregory Arroyo

At the magazine’s annual conference, finance executives reflected on the trends that defined 2011 and reaffirmed their commitment to the indirect lending channel in the year ahead.

Tags: BANK OF AMERICA, GM Financial, lender, TD Auto Finance, Toyota, Toyota Financial Services, Wells Fargo

February 2012 - Feature

10 Predictions for 2012

The magazine’s legal wiz shines up his crystal ball to offer his predictions on how the CFPB and the FTC will flex their regulatory muscles in 2012.

By Tom Hudson

The magazine’s legal wiz shines up his crystal ball to offer his predictions on how the CFPB and the FTC will flex their regulatory muscles in 2012.

Tags: CFPB, Consumer Financial Protection Bureau, FEDERAL REGULATION, Federal Trade Commission, LEGAL, legislation

February 2012 - Cover Story

Under Fire

After his business came under intense scrutiny, TrueCar’s Scott Painter began reaching out to media outlets to tell his side of the story. The following is an abridged version of the editor’s discussion with the company’s founder.

By Gregory Arroyo

After his business came under intense scrutiny, TrueCar’s Scott Painter began reaching out to media outlets to tell his side of the story. The following is an abridged version of the editor’s discussion with the company’s founder.

February 2012 - Cover Story

Head of the Class

Since buckling down and hitting the books in 2011, the finance team at Hoy Fox Toyota has been enjoying bigger numbers and stronger confidence in their store’s processes.

<p>Hoy Fox Toyota Finance Director Victor Martin Del Campo poses with Dealer Principal Steve Fox and Finance Managers Ozzy Herrera, Larry Salcedo, Julio Cervantes (Hoy Fox Lexus) and Matthew McCoey.</p>

By Jennifer Washington

Since buckling down and hitting the books in 2011, the finance team at Hoy Fox Toyota has been enjoying bigger numbers and stronger confidence in their store’s processes.

Tags: F&I department, F&I manager, F&I menus, F&I presentation, F&I process, F&I products, F&I sales, finance, GSFSGroup, Gulf States Toyota

February 2012 - Feature

Return to Normalcy

The industry shifts its gaze to leasing as the segment realizes gains and prompts dealers to update their processes.

By Jennifer Washington

The industry shifts its gaze to leasing as the segment realizes gains and prompts dealers to update their processes.

Tags: Ally Financial, Ford, Honda, leasing, new-vehicle leasing, Toyota, vehicle leasing

February 2012 - Feature

Closing the Gap

Get a complete breakdown of a GAP objection-handling technique insurance companies don’t want you to know about.

<p>It’s important to explain why most GAP policies offered through the dealership have more benefits and value than those sold by insurance companies.</p>

By Tony Dupaquier

Get a complete breakdown of a GAP objection-handling technique insurance companies don’t want you to know about.

Tags: F&I presentation, GAP, objection handling, word tracks

February 2012 - Feature

F&I’s Social Link

Social media represents an opportunity for the F&I office to be seen, heard and trusted.

By Kathi Kruse

Social media represents an opportunity for the F&I office to be seen, heard and trusted.

Tags: Social Media, Web Marketing

February 2012 - Feature

Selling the Service ‘Up’

Fixed-ops expert opens his four-part series on establishing a sales process for parts and service with a primer on what considerations need to be made.

By David Linton

Fixed-ops expert opens his four-part series on establishing a sales process for parts and service with a primer on what considerations need to be made.

Tags: parts and service

February 2012 - Feature

Reading the Tea Leaves

The industry has been waiting for signs on how the CFPB would approach anything auto. The magazine’s resident legal wiz says the agency has finally tipped its hand.

By Tom Hudson

The industry has been waiting for signs on how the CFPB would approach anything auto. The magazine’s resident legal wiz says the agency has finally tipped its hand.

Tags: BHPH, BHPH dealers, buy-here, CFPB, Consumer Financial Protection Bureau, National Alliance of Buy Here, pay-here

January 2012 - Cover Story

Just Give Him a Year

Greg Brown has orchestrated a 12-month turnaround at three dealerships in the past 15 years. Now, the owner of two of California’s top-volume Nissan stores is ready for his next challenge.

By Tariq Kamal

Greg Brown has orchestrated a 12-month turnaround at three dealerships in the past 15 years. Now, the owner of two of California’s top-volume Nissan stores is ready for his next challenge.

Tags: Customer Service, dealer, Nissan

January 2012 - Feature

Updated: True Controversy

TrueCar is taking fire from dealers, trainers and state motor vehicle boards, but its embattled founder says the company will survive.

By Gregory Arroyo

TrueCar is taking fire from dealers, trainers and state motor vehicle boards, but its embattled founder says the company will survive.

Tags: Compliance, Internet leads, lead generation, TrueCar

January 2012 - Feature

New Kids on the Block

Gen Y might be a mystery to some, but Kelly Wadlinger says she has cracked the code for recruiting, hiring and retaining a generation that’s 75 million members strong and coming of age.

By Jennifer Washington

Gen Y might be a mystery to some, but Kelly Wadlinger says she has cracked the code for recruiting, hiring and retaining a generation that’s 75 million members strong and coming of age.

Tags: Generation Y, Hiring, recruiting

January 2012 - Feature

Tracking F&I Performance

The magazine’s reader survey reveals that average profit per new vehicle retailed still hovers around $800, and that F&I managers are averaging approximately two products per deal.

By Gregory Arroyo

The magazine’s reader survey reveals that average profit per new vehicle retailed still hovers around $800, and that F&I managers are averaging approximately two products per deal.

Tags: acceptance rate, captive finance, E-CONTRACTING, F&I menu, F&I menus, F&I performance, F&I profit, interest rates, product penetration, profit

January 2012 - Feature

All Lanes Open

The auto finance industry is surging after a third quarter in which all lending segments increased their originations for the high-risk tiers.

By Melinda Zabritski

The auto finance industry is surging after a third quarter in which all lending segments increased their originations for the high-risk tiers.

Tags: Auto Loans, delinquencies, Experian, finance, leasing, loan originations, originations, special finance

January 2012 - Feature

A New Game Plan

Dealers have done well to defend themselves against the oncoming blitz of new regulations, but the magazine’s newest compliance expert says there are a few downs left to play.

By Gil Van Over

Dealers have done well to defend themselves against the oncoming blitz of new regulations, but the magazine’s newest compliance expert says there are a few downs left to play.

Tags: CFPB, Compliance, Consumer Financial Protection Bureau, Federal Trade Commission, LEGAL, TILA, Truth in Lending Act

January 2012 - Feature

The Case of the Missing Cosigner

The magazine’s resident legal wiz says a reader was right to be suspicious of a buyer whose cosigner only existed on paper. Read on for more details.

By Michael A. Benoit

The magazine’s resident legal wiz says a reader was right to be suspicious of a buyer whose cosigner only existed on paper. Read on for more details.

Tags: cosigner, LEGAL, POA, power of attorney, retail installment contracts

December 2011 - Feature

Becoming the Ideal F&I Manager

The call for transparency is giving rise to one type of F&I manager and forcing two others into extinction. The magazine’s resident F&I trainer explains.

By Gerry Gould

The call for transparency is giving rise to one type of F&I manager and forcing two others into extinction. The magazine’s resident F&I trainer explains.

Tags: F&I manager, tips for success, training, UDS

December 2011 - Feature

5 Steps to Handling an Objection

Being able to handle an objection isn’t rocket science, but it does require you to adhere to a strict process. The magazine’s newest F&I expert lays out a five-step plan of attack.

By Don Geroni

Being able to handle an objection isn’t rocket science, but it does require you to adhere to a strict process. The magazine’s newest F&I expert lays out a five-step plan of attack.

Tags: objection handling, tips for success, training

December 2011 - Feature

Arbitrary Enforcement

A landmark Supreme Court decision has helped to clarify the enforceability of arbitration agreements, but several key questions remain.

By Chip Zyvoloski

A landmark Supreme Court decision has helped to clarify the enforceability of arbitration agreements, but several key questions remain.

Tags: arbitration agreements, Compliance, LEGAL

December 2011 - Feature

Just the Facts, Ma’am

After sitting through three roundtables’ worth of tired anecdotes from consumer advocates, the magazine’s legal expert hopes the FTC will keep its word and rely on empirical data before instituting new regulations.

By Michael A. Benoit

After sitting through three roundtables’ worth of tired anecdotes from consumer advocates, the magazine’s legal expert hopes the FTC will keep its word and rely on empirical data before instituting new regulations.

Tags: CFPB, Compliance, Consumer Financial Protection Bureau, LEGAL, legislation

December 2011 - Cover Story

A New Age for Marketing

The convergence of the real and digital worlds is upon us, and marketers are scrambling to capitalize. Learn how some dealers are making sure auto retailers don’t miss out.

<p>Jim Levine explains the contest rules to the first 100 contestants of the “Snap Up a Saab” campaign. The four-week contest ended on Dec. 1, which is when one lucky contestant drove off in a new Saab.</p>

By Jennifer Washington

The convergence of the real and digital worlds is upon us, and marketers are scrambling to capitalize. Learn how some dealers are making sure auto retailers don’t miss out.

Tags: augmented reality, customer retention, dealer websites, dealership marketing, Digital Marketing, Kelley Blue Book, MAR, marketing, mobile applications, mobile augmented reality, mobile leads, mobile solution, QR Codes, Saab, Web Marketing, Web tools, Web traffic

November 2011 - Feature

Documenting Doc Fees

Before you roll your next customer, you may want to read what the magazine’s resident legal wiz has to say about doc fees and how they can be defended in court.

By Tom Hudson

Before you roll your next customer, you may want to read what the magazine’s resident legal wiz has to say about doc fees and how they can be defended in court.

Tags: documentation, financial legislation, LEGAL, TILA, Truth in Lending Act

November 2011 - Feature

Debating the Hybrid Manager

The magazine’s annual conference brought together six of the industry’s top trainers to talk shop, but the age-old battle between sales and F&I dominated the conversation.

<p>In the heat of the debate are (L–R): Joe Amendola, Bart Carpenter, Luis Garcia, Ron Reahard, Heather Haynes and Tony Dupaquier. Not pictured: moderator Kevin Jacobs.</p>

By Jennifer Washington

The magazine’s annual conference brought together six of the industry’s top trainers to talk shop, but the age-old battle between sales and F&I dominated the conversation.

Tags: American Finance & Automotive Services, desk managers, F&I department, F&I manager, GSFSGroup, Hiring, JM&A Group, Reahard & Associates, Resource Automotive, Safe-Guard, sales department, sales manager, training

November 2011 - Feature

[Updated] F&I Directors Talk Shop

The magazine has just posted the uncut version of the ‘Mad’ Marv-led F&I directors’ panel at the magazine’s September conference. Click below to check it out.

By Tariq Kamal

The magazine has just posted the uncut version of the ‘Mad’ Marv-led F&I directors’ panel at the magazine’s September conference. Click below to check it out.

Tags: charge-backs, customer interview, F&I products, Hiring, Mad Marv, special finance

November 2011 - Feature

Execs Dissect Challengers to F&I

Cash, leasing and adoption of technology stole the show during this year’s Executive Panel.

By Jennifer Washington

Cash, leasing and adoption of technology stole the show during this year’s Executive Panel.

Tags: F&I products, GSFSGroup, IAS, Innovative Aftermarket Systems, National Automotive Experts, Resource Automotive, Safe-Guard

November 2011 - Feature

Industry Summit: Finance Execs Discuss Market Trends

The auto finance marketplace is heating up, but executives from six top finance sources said there’s more at play than simply a race for market share.

<p>Experian Automotive’s John Gray warned of the potential dangers of finance sources once again getting caught up in a race for market share.</p>

By Gregory Arroyo

The auto finance marketplace is heating up, but executives from six top finance sources said there’s more at play than simply a race for market share.

Tags: BANK OF AMERICA, Capital One Auto Finance, Experian, finance, GM Financial, indirect lending, Industry Summit, Industry Summit 2011, lender strategies, subprime, TD Auto Finance, Toyota Financial Services, Wells Fargo

November 2011 - Feature

Profile: Magazine Goes One-On-One With F&Idol Winner

The winner of the inaugural F&Idol contest is a man of many stories. In fact, that’s what endeared him to our judges and the more than 3,000 readers who voted for him.

<p>GP Anderson accepts his trophy and prize money from the magazine’s executive editor, Gregory Arroyo, Industry Summit event manager Adriana Michaels and Bob Corbin, president of IAS.</p>

By Gregory Arroyo

The winner of the inaugural F&Idol contest is a man of many stories. In fact, that’s what endeared him to our judges and the more than 3,000 readers who voted for him.

Tags: FandIdol, GAP, IAS, Industry Summit, Industry Summit 2011, Innovative Aftermarket Systems

« Previous12 3 4 5 6 7 8 9 10...12 13 Next »

E-NEWSLETTER

Get up-to-the-minute news and information about the automotive finance and insurance industry. SUBSCRIBE!

View the latest e-newsletter eWeekly

BLOG

Done Deal

Clicking for Service

By Gregory Arroyo
Guitar Center is doing its best to prove the editor’s 10-year-old prediction that brick-and-mortar retailers would always have a role in the online shopping experience.

Mad Marv

Longing, Not Loathing

By Marv Eleazer
The magazine’s from-the-trenches blogger describes how his days as a spitfire preacher influenced his style in the F&I office — and not the way you might think.

Sales Driver

Execution Plan

By Cory Mosley
The magazine’s sales expert explains how you can plan and execute long-term strategies without losing sight of your day-to-day responsibilities.

On the Point

Stop That Train!

By Jim Ziegler
‘Da Man’ gets a little reflective about his recent surgery before regaining form and doing what he does best.

Dealer Job Finder

Save time and money. Search for auto-dealer jobs. Advance your career. Access our career coaching services.

Job Seekers

Post your resume & manage your job search.

Employers

Post jobs & search top quality resumes.

Featured Jobs

STORE

$10.00

F&I and Showroom - August 2011

In This Issue
Here are some of the Highlights:

She’s Buying

Character Development

Ending the Cycle
And much more…

E-NEWSLETTER

MAGAZINE

Marketers say they will direct more ad dollars toward social media and mobile marketing this year, but they admit to being a bit perplexed as to which digital channel is the most effective.

Stories about dealer practices that harm consumers are prevalent, but the facts seem to be difficult to come by.

A reinsurance veteran reminds dealers that business partners are best judged by the companies they keep, and details an incident that should serve as a warning to all.

The cost of employee churn can exceed $10,000 per position, which is why the magazine’s HR expert says dealers need to have a plan before they expand.

The cost to replace car keys is increasing as the technology embedded in them advances. The magazine’s F&I expert offers this primer for selling key replacement programs.

The editor sits down with the executive team at Wells Fargo Dealer Services to talk about their new relationship with General Motors and the company’s new approach to consumer lending.

Using video for training can be helpful, but it can also hurt you if not used properly. Check out this six-step guide to effectively employing video for training.

For the better part of three generations, Sayville (N.Y.) Ford succeeded on gut instinct and a great reputation. But surviving the Great Recession would require a new approach, and the store’s new boss was more than willing to accept the challenge.

Two dealers from Florida and Illinois reveal the roadmap their dealerships followed into the digital age.

The nation’s chief enforcement agency singled out five dealers for deceptive advertising in March. The magazine’s resident legal wiz weighs in.

The head of IAS’s retail software division responds to Marv’s column last month, and offers his perspective on the iPad and mobile tools.

As leasing gears up for another surge, the magazine’s veteran F&I expert offers a historical perspective and a few tips for adding product sales to this transaction type.

Bending the rules in the name of customer satisfaction isn’t a viable defense in court. The magazine’s newest compliance expert explains how even a slight adjustment can have serious consequences.

With strong sales driven by low interest rates and on-time payments, 2011 finished with a bang.

New research indicates that aftermarket service chains are nabbing the largest share of service business, and an aging fleet and customer base continue to threaten dealership service profits.

The demand for digital marketing tools at NADA 2012 was a tell-tale sign of the industry’s changing attitude toward the Internet.

The secondary retail and finance markets didn’t dominate the headlines in 2011, but used cars and subprime lending are key to continued growth in the year ahead.

The magazine’s resident legal wiz reports on what he saw and heard at the industry’s annual get-together last month, including reports of dealer investigations being conducted by the Federal Trade Commission.

Connecting F&I to the digital world was the talk at the annual dealer and lender conventions last month, and opinions varied on what the F&I office of the future will look like.

William P. Underriner is NADA’s 2012 chairman, and he’s looking forward to a good year for dealers.

Digital marketing tools are sure to line the aisle ways at this year’s annual dealer conference. The magazine’s marketing expert lists six solutions you need to consider.

Don’t let so-called ‘best practices’ get in the way of your performance or your customers’ needs. The magazine’s resident F&I expert lists the 10 ‘next practices’ that are driving processes at top dealerships.

Mota Motors isn’t looking to jump into the pricing game with its new platform for marketing used inventory online. In fact, the company’s chief executive says Mota is creating a whole new category for digital marketing.

At the magazine’s annual conference, finance executives reflected on the trends that defined 2011 and reaffirmed their commitment to the indirect lending channel in the year ahead.

The magazine’s legal wiz shines up his crystal ball to offer his predictions on how the CFPB and the FTC will flex their regulatory muscles in 2012.

After his business came under intense scrutiny, TrueCar’s Scott Painter began reaching out to media outlets to tell his side of the story. The following is an abridged version of the editor’s discussion with the company’s founder.

Since buckling down and hitting the books in 2011, the finance team at Hoy Fox Toyota has been enjoying bigger numbers and stronger confidence in their store’s processes.

The industry shifts its gaze to leasing as the segment realizes gains and prompts dealers to update their processes.

Get a complete breakdown of a GAP objection-handling technique insurance companies don’t want you to know about.

Social media represents an opportunity for the F&I office to be seen, heard and trusted.

Fixed-ops expert opens his four-part series on establishing a sales process for parts and service with a primer on what considerations need to be made.

The industry has been waiting for signs on how the CFPB would approach anything auto. The magazine’s resident legal wiz says the agency has finally tipped its hand.

Greg Brown has orchestrated a 12-month turnaround at three dealerships in the past 15 years. Now, the owner of two of California’s top-volume Nissan stores is ready for his next challenge.

TrueCar is taking fire from dealers, trainers and state motor vehicle boards, but its embattled founder says the company will survive.

Gen Y might be a mystery to some, but Kelly Wadlinger says she has cracked the code for recruiting, hiring and retaining a generation that’s 75 million members strong and coming of age.

The magazine’s reader survey reveals that average profit per new vehicle retailed still hovers around $800, and that F&I managers are averaging approximately two products per deal.

The auto finance industry is surging after a third quarter in which all lending segments increased their originations for the high-risk tiers.

Dealers have done well to defend themselves against the oncoming blitz of new regulations, but the magazine’s newest compliance expert says there are a few downs left to play.

The magazine’s resident legal wiz says a reader was right to be suspicious of a buyer whose cosigner only existed on paper. Read on for more details.

The call for transparency is giving rise to one type of F&I manager and forcing two others into extinction. The magazine’s resident F&I trainer explains.

Being able to handle an objection isn’t rocket science, but it does require you to adhere to a strict process. The magazine’s newest F&I expert lays out a five-step plan of attack.

A landmark Supreme Court decision has helped to clarify the enforceability of arbitration agreements, but several key questions remain.

After sitting through three roundtables’ worth of tired anecdotes from consumer advocates, the magazine’s legal expert hopes the FTC will keep its word and rely on empirical data before instituting new regulations.

The convergence of the real and digital worlds is upon us, and marketers are scrambling to capitalize. Learn how some dealers are making sure auto retailers don’t miss out.

Before you roll your next customer, you may want to read what the magazine’s resident legal wiz has to say about doc fees and how they can be defended in court.

The magazine’s annual conference brought together six of the industry’s top trainers to talk shop, but the age-old battle between sales and F&I dominated the conversation.

The magazine has just posted the uncut version of the ‘Mad’ Marv-led F&I directors’ panel at the magazine’s September conference. Click below to check it out.

Cash, leasing and adoption of technology stole the show during this year’s Executive Panel.

The auto finance marketplace is heating up, but executives from six top finance sources said there’s more at play than simply a race for market share.

The winner of the inaugural F&Idol contest is a man of many stories. In fact, that’s what endeared him to our judges and the more than 3,000 readers who voted for him.

E-NEWSLETTER

Popular Tags

BLOG

Done Deal

Mad Marv

Sales Driver

On the Point

Dealer Job Finder

Job Seekers

Employers

Featured Jobs

STORE

News Channels