November 2009 - Feature
By Ron Martin
It's definitely easy to get wrapped up in all of the negatives these days. F&I trainer provides a head-clearing lesson and reveals the five factors every F&I manager should be focused on.
Tags: CSI, F&I income, F&I sales
May 2009 - Feature
By Joe Bartolone
When it comes to F&I pay plans, don’t be surprised by what you get. Compliance auditor breaks down eight commonly used pay-plan objectives and provides his take on how they impact a dealership’s goals.
Tags: Compliance, CSI, front-end profit, pay plan, payment packing, product penetration
October 2004 - Feature
By Jan Kelly
Organization and disclosure are essential when paperwork can make or break a deal.
Tags: CSI, deal structure, documentation, SALES DEPARTMENT, TIPS FOR SUCCESS
August 2003 - Feature
Those first few seconds with the customer can mean the difference between success and failure.
Tags: CSI, CUSTOMER SERVICE, F&I process, TIPS FOR SUCCESS, training
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By Gregory Arroyo ‘Be easy to do business with’ isn’t just some trainer-created slogan; it’s what today’s market demands.
By Marv Eleazer F&I’s from-the-trenches columnist says there might be more to calculating PVR than simply dividing F&I gross by monthly retail sales.
By Cory Mosley Getting back to basics is good for slumps, but they do nothing to push you forward. F&I’s sales columnist weighs in.
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