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August 2010 - Feature

Driving Profits in the Service Lane

By Eric Wilson

What’s good for the showroom often is good for the service department. Fixed operations expert outlines a strategy to keep customers in the fold by showing them you care about the safety and reliability of their vehicles.

Tags: fixed operations, service department

June 2010 - Feature

The Rental Effect

By Jim Schalberg

Running an in-dealership rental department isn’t a new concept, but it might be the boost your bottom line needs. Dealer expert lays out the possibilities.

Tags: fixed-operations, rental operation, service department, used-car department

April 2010 - Feature

Technology Takes Center Stage

Speaking on legislation that could enact the Consumer Financial Protection Agency, AFSA's Bill Himpler said the new agency might be off the table, but warned that regulators "still want a pound of flesh from the bank industry." As if on cue, Sen. Christopher Dodd (D-Conn.) who is championing finance reform legislation, unveiled a new bill in March that would create a consumer division inside the Federal Reserve, which AFSA opposes.

By Gregory Arroyo

Dealers at the industry's annual get-together said the Internet will set the terms for the market's recovery.

Tags: AFSA, CREDIT UNION, dealer participation, F&I products, Internet, inventory management, NADA, service department, social media, technology

May 2009 - Feature

Driving Profits Through the Service Lane

By Jorge Moas

Creating a process for the service department to sell service contracts isn’t a new concept, but it’s gained a lot of interest lately. F&I expert provides a road map for instituting such a process, and says a successful program needs to start with the dealer.

Tags: economic downturn, fixed-operations profits, JM&A Group, service contracts, service department

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BLOG

Done Deal

Gregory Arroyo
Being the Consumer

By Gregory Arroyo
‘Be easy to do business with’ isn’t just some trainer-created slogan; it’s what today’s market demands.

Mad Marv

Marv Eleazer
The Truth About PVR

By Marv Eleazer
F&I’s from-the-trenches columnist says there might be more to calculating PVR than simply dividing F&I gross by monthly retail sales.

Sales Driver

Cory Mosley
A Basic Problem

By Cory Mosley
Getting back to basics is good for slumps, but they do nothing to push you forward. F&I’s sales columnist weighs in.

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F&I and Showroom - May 2010

In This Issue
Here are some of the Highlights:

  • Accessory to Profits
  • Roadblocks to F&I Success
  • Compliance Check
    And much more…

    • News Channels

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