E-NEWSLETTER

By George Angus

When it comes to F&I, science matters more than opinion. F&I veteran climbs into the minds of consumers and reveals five ways you might be sabotaging your success.

Tags: business manager, F&I products, Menu Selling, training

By Cheryl Knight

Every dealership is short staffed at times due to vacations, leaves of absence, resignations or terminations. Access to highly-trained substitutes keeps operations flowing and can even improve profitability.

Tags: F&I department, F&I manager, Hiring, revenue, temporary F&I , training

By Dr. Andrew Blazsanyik

Customer loyalty is often related to employee retention, making the initial selection of staff members critical. Prepare for interviews, use assessment tools and start new employees off right with thorough training.

Tags: Hiring, training

By Ron Martin

It only takes a few subtle improvements in your F&I approach to achieve a huge jump in your numbers.

Tags: CSI score, training

By Ron Martin

To stay at the top of your game in this ever-changing industry, redefine the way you do F&I.

Tags: F&I manager, F&I process, Software, training

By Jan Kelly

Mastering the art of negotiation includes using the power of small numbers and making an impression with your last words.

Tags: F&I presentation, TIPS FOR SUCCESS, training

By Jan Kelly

On your mark . . .

Tags: CUSTOMER SERVICE, F&I presentation, TIPS FOR SUCCESS, training

By Jan Kelly

In Step 1 of this series, Jan showed you how to Meet the Customer. Step 2 addressed Building Rapport. The 3rd Step to F&I Succe$$ is the Interview.

Tags: F&I process, F&I products, TIPS FOR SUCCESS, training

By Jan Kelly

No one is going to do business with you until they believe you care about what is important to them.

Tags: CUSTOMER SERVICE, F&I process, TIPS FOR SUCCESS, training

By Jan Kelly

Those first few seconds with the customer can mean the difference between success and failure.

Tags: CSI, CUSTOMER SERVICE, F&I process, TIPS FOR SUCCESS, training