May 9, 2012
Guitar Center is doing its best to prove the editor’s 10-year-old prediction that brick-and-mortar retailers would always have a role in the online shopping experience.
Tags: Customer Service, Dealership, Guitar Center
Author: Gregory Arroyo | Posted @ Wednesday, May 9, 2012 4:23 PM | » Comments(0)
April 16, 2012
Bothered by the response to software companies trying to bring a fresh look to F&I, the editor weighs in with his thoughts on tablet and e-mail menus.
Tags: digitla marketing, Internet shopper, iPad Menu, iTap Menu, Mobile Menus, SmartPad
Author: Gregory Arroyo | Posted @ Monday, April 16, 2012 11:08 AM | » Comments(1)
March 12, 2012
Fresh from AFSA and NADA, the editor believes the auto industry is not only back, it’s strong and ready to push forward — and that goes for finance, too.
Tags: American Financial Services Association, Ford, Generation Y, marketing, Social Media, technology
Author: Gregory Arroyo | Posted @ Monday, March 12, 2012 11:18 AM | » Comments(0)
February 6, 2012
Establishing a better connection between the F&I office and today's Internet customer was top of mind at this year's annual dealer conference. Word in the aisle ways is that solutions aimed at doing just that will be hitting the market this summer.
Tags: Compliance, F&I products, NADA, NADA Convention & Expo, New-Vehicle Sales, Vehicle Finance Conference, virtual F&I office, Wells Fargo
Author: Gregory Arroyo | Posted @ Monday, February 6, 2012 2:11 PM | » Comments(0)
February 1, 2012
Building the virtual F&I office really shouldn’t be that difficult. If you know how to overcome an objection, you already have your first post.
Tags: Internet, Internet leads, Internet shopper, training, virtual F&I office
Author: Gregory Arroyo | Posted @ Wednesday, February 1, 2012 3:21 PM | » Comments(0)
January 17, 2012
With TrueCar drawing the ire of some dealers, the editor wonders if the rest of the industry is beginning to share his long-held contempt for the Internet.
Tags: Internet, TrueCar
Author: Gregory Arroyo | Posted @ Tuesday, January 17, 2012 11:41 AM | » Comments(7)
December 15, 2011
The editor offers a few excerpts from his conversation with TrueCar founder Scott Painter.
Tags: Honda, pricing, TrueCar
Author: Gregory Arroyo | Posted @ Thursday, December 15, 2011 11:56 AM | » Comments(6)
December 1, 2011
Word of a recent newspaper article on the world of BHPH dealers had the editor up in arms — well, until he read the story.
Tags: BHPH, buy here, CFPB, Compliance, Consumer Financial Protection Bureau, pay here
Author: Gregory Arroyo | Posted @ Thursday, December 1, 2011 2:40 PM | » Comments(1)
October 31, 2011
The editor offers a few insights he picked up at the magazine’s annual conference, which attracted near-record attendance.
Tags: F&I conference, F&I menu, Industry Summit, leasing
Author: Gregory Arroyo | Posted @ Monday, October 31, 2011 11:33 AM | » Comments(0)
October 7, 2011
The idea behind the menu seems simple enough. Use it and you can sell more products. Well, evidently, how you use it has come into question. The editor weighs in.
Tags: F&I menu, F&I presentation, F&I products
Author: Gregory Arroyo | Posted @ Friday, October 7, 2011 12:29 PM | » Comments(9)
September 6, 2011
Rising to defend the industry in the pages of Newsweek, the editor learns that it’s not always easy to explain what goes on in the F&I office.
Tags: F&I process
Author: Gregory Arroyo | Posted @ Tuesday, September 6, 2011 11:46 AM | » Comments(3)
August 5, 2011
In September, the best sales and F&I trainers in the business will converge in Las Vegas for the magazine’s annual conference. Not being there is a gamble you can’t afford to take.
Tags: F&I conference, Industry Summit 2011, training
Author: Gregory Arroyo | Posted @ Friday, August 5, 2011 4:23 PM | » Comments(0)
July 15, 2011
The editor talks about a unique opportunity to get yourself and your F&I and sales teams trained to take on today’s margin-compressed environment. The two-day event will feature the top trainers in the business.
Tags: F&I conference, F&I Dealer of the Year, F&I Pacesetters, Industry Summit 2011
Author: Gregory Arroyo | Posted @ Friday, July 15, 2011 12:38 PM | » Comments(0)
July 5, 2011
Still rattled from the NAF Association’s latest conference, the editor shares one speaker’s unsettling vision of the dealership of the future.
Tags: Internet, National Automotive Finance Association, vAuto
Author: Gregory Arroyo | Posted @ Tuesday, July 5, 2011 12:52 PM | » Comments(3)
June 6, 2011
The magazine’s annual conference is quickly taking shape. The editor provides a breakdown of some of the new features you’ll see in September.
Tags: F&I Conference & Expo, Industry Summit 2011
Author: Gregory Arroyo | Posted @ Monday, June 6, 2011 11:27 AM | » Comments(0)
May 10, 2011
The editor weighs in on another dealer hit piece and wonders if the consumer advocates truly understand the motivations of dealerships.
Tags: Auto Loans, Center for Responsible Lending, deliquencies
Author: Gregory Arroyo | Posted @ Tuesday, May 10, 2011 8:11 AM | » Comments(1)
April 4, 2011
The editor weighs in on the industry’s migration toward a new credit scoring system that’s more understanding and a little bit harsher.
Tags: ADP Dealer Services, CoreLogic, CUDL, DEALERTRACK, Dodd-Frank Act, FICO, Finance Express, First Investors, Open Dealer Exchange, Reynolds & Reynolds, RouteOne, Santander Consumer USA, Volkswagen Credit
Author: Gregory Arroyo | Posted @ Monday, April 4, 2011 4:26 PM | » Comments(0)
March 11, 2011
The industry is on the verge of regaining some of the control it lost to the Internet, but the way dealers view technology must change before order is restored.
Tags: Generation Y, marketing, technology
Author: Gregory Arroyo | Posted @ Friday, March 11, 2011 8:50 AM | » Comments(1)
February 4, 2011
The Fed sure isn’t hiding its disdain for credit insurance with its proposed changes to Reg. Z. Then again, it might just be an information gap at work.
Tags: Consumer Financial Protection Bureau, Federal Reserve, GAP
Author: Gregory Arroyo | Posted @ Friday, February 4, 2011 9:20 AM | » Comments(0)
February 1, 2011
I have a couple of house cleaning items to get to before I tell you about a very important MEETING taking place March 8-9 at the Las Vegas Hilton.
Tags: Agent Summit, F&I Conference & Expo, NADA
Author: Gregory Arroyo | Posted @ Tuesday, February 1, 2011 12:49 PM | » Comments(1)
January 24, 2011
The editor believes it’s time to call off the search for the New Normal and reflects on what he believes was the industry’s finest moment.
Tags: NADA
Author: Gregory Arroyo | Posted @ Monday, January 24, 2011 3:13 PM | » Comments(2)
January 6, 2011
It might seem like just another regulation targeting dealer-arranged financing, but the editor believes the Risk-Based Pricing Rule might be the kind of icebreaker F&I managers have been seeking all along.
Tags: Federal Reserve, Federal Trade Commission, risk-based pricing rule
Author: Gregory Arroyo | Posted @ Thursday, January 6, 2011 10:28 AM | » Comments(1)
December 14, 2010
The Risk-Based Pricing Rule's "go live" date of Jan. 1, 2011 is quickly approaching. Will you be ready to comply with the FTC's new rule?
Tags: Compliance, CoreLogic Credco, Credit Scores, DEALERTRACK, Federal Trade Commission, Reynolds & Reynolds, Risk-Based Pricing Notices, RouteOne
Author: Gregory Arroyo | Posted @ Tuesday, December 14, 2010 1:14 PM | » Comments(1)
December 1, 2010
Do you disclose the base payment on your menu? If you don’t, the editor lends his thoughts on why you should.
Tags: Compliance, payment packing, Regulation Z
Author: Gregory Arroyo | Posted @ Wednesday, December 1, 2010 10:41 AM | » Comments(2)
October 29, 2010
'The customer is always right' is a tried-and-true retail philosophy, but the editor questions whether that holds up when it comes to Internet sales.
Tags: e-commerce, edealer, F&I Conference & Expo, Internet sales, value selling
Author: Gregory Arroyo | Posted @ Friday, October 29, 2010 3:40 PM | » Comments(3)
Executive Editor
Gregory Arroyo serves as executive editor for F&I and Showroom magazine.
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