E-NEWSLETTER

By Matt Hash

Building customer rapport, tailoring a menu to the customer’s needs, and not using hard-sell tactics are definitely three keys to successful F&I product sales. But in today’s dismal setting, the sales department really needs to be part of the equation.

Tags: APR, CREDIT APP, CUSTOMER SERVICE, GMAC INSURANCE, LOAN TERM, SALES DEPARTMENT

By Jan Kelly

On your mark . . .

Tags: CUSTOMER SERVICE, F&I presentation, TIPS FOR SUCCESS, training

By Jan Kelly

No one is going to do business with you until they believe you care about what is important to them.

Tags: CUSTOMER SERVICE, F&I process, TIPS FOR SUCCESS, training

By Jan Kelly

Those first few seconds with the customer can mean the difference between success and failure.

Tags: CSI, CUSTOMER SERVICE, F&I process, TIPS FOR SUCCESS, training