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January 2012 - Feature

New Kids on the Block

Gen Y might be a mystery to some, but Kelly Wadlinger says she has cracked the code for recruiting, hiring and retaining a generation that’s 75 million members strong and coming of age.

By Jennifer Washington

Gen Y might be a mystery to some, but Kelly Wadlinger says she has cracked the code for recruiting, hiring and retaining a generation that’s 75 million members strong and coming of age.

Tags: Generation Y, Hiring, recruiting

November 2011 - Feature

Debating the Hybrid Manager

The magazine’s annual conference brought together six of the industry’s top trainers to talk shop, but the age-old battle between sales and F&I dominated the conversation.

<p>In the heat of the debate are (L&ndash;R): Joe Amendola, Bart Carpenter, Luis Garcia, Ron Reahard, Heather Haynes and Tony Dupaquier. Not pictured: moderator Kevin Jacobs.</p>

By Jennifer Washington

The magazine’s annual conference brought together six of the industry’s top trainers to talk shop, but the age-old battle between sales and F&I dominated the conversation.

Tags: American Finance & Automotive Services, desk managers, F&I department, F&I manager, GSFSGroup, Hiring, JM&A Group, Reahard & Associates, Resource Automotive, Safe-Guard, sales department, sales manager, training

November 2011 - Feature

[Updated] F&I Directors Talk Shop

The magazine has just posted the uncut version of the ‘Mad’ Marv-led F&I directors’ panel at the magazine’s September conference. Click below to check it out.

By Tariq Kamal

The magazine has just posted the uncut version of the ‘Mad’ Marv-led F&I directors’ panel at the magazine’s September conference. Click below to check it out.

Tags: charge-backs, customer interview, F&I products, Hiring, Mad Marv, special finance

January 2007 - Feature

Finding, Hiring and Keeping Winners

By Joe Jacobson

Finding a winning F&I manager takes more than a gut feeling. It takes a good selection process, ongoing training and a pay plan that reinforces goals and objectives.

Tags: F&I department, F&I professional, finance, Hiring, sales department, training

August 2006 - Feature

Temporary F&I Specialists Help Dealers Fill the Void

By Cheryl Knight

Every dealership is short staffed at times due to vacations, leaves of absence, resignations or terminations. Access to highly-trained substitutes keeps operations flowing and can even improve profitability.

Tags: F&I department, F&I manager, Hiring, revenue, temporary F&I , training

May 2006 - Feature

Hiring Process Determines End Results

By Dr. Andrew Blazsanyik

Customer loyalty is often related to employee retention, making the initial selection of staff members critical. Prepare for interviews, use assessment tools and start new employees off right with thorough training.

Tags: Hiring, training

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