E-NEWSLETTER

By Matt Hash

Building customer rapport, tailoring a menu to the customer’s needs, and not using hard-sell tactics are definitely three keys to successful F&I product sales. But in today’s dismal setting, the sales department really needs to be part of the equation.

Tags: APR, CREDIT APP, CUSTOMER SERVICE, GMAC INSURANCE, LOAN TERM, SALES DEPARTMENT

By Joe Jacobson

Finding a winning F&I manager takes more than a gut feeling. It takes a good selection process, ongoing training and a pay plan that reinforces goals and objectives.

Tags: F&I department, F&I professional, Finance Professionals, Hiring, In-Dealership Training, SALES DEPARTMENT

By Jan Kelly

Organization and disclosure are essential when paperwork can make or break a deal.

Tags: CSI, deal structure, documentation, SALES DEPARTMENT, TIPS FOR SUCCESS