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January 2012 - Cover Story

Just Give Him a Year

Greg Brown has orchestrated a 12-month turnaround at three dealerships in the past 15 years. Now, the owner of two of California’s top-volume Nissan stores is ready for his next challenge.

By Tariq Kamal

Greg Brown has orchestrated a 12-month turnaround at three dealerships in the past 15 years. Now, the owner of two of California’s top-volume Nissan stores is ready for his next challenge.

Tags: Customer Service, dealer, Nissan

November 2011 - Cover Story

Lithia Motors Inc: Built to Scale

Lithia Motors helps finance managers succeed by providing them with round-the-clock support from a dedicated sales and finance operations team.

<p>(L-R) Steve Justice, Lithia Motors&rsquo; sales and finance operations manager, poses with Gary Richardson, assistant vice president of sales and finance, Bryan DeBoer, president, Scott Hillier, executive vice president of retail operations, Chris Holzshu, CFO, and Mike Fealey, F&amp;I operations.</p>

By Justina Ly

Lithia Motors helps finance managers succeed by providing them with round-the-clock support from a dedicated sales and finance operations team.

Tags: dealer, F&I Dealer of the Year, F&I Pacesetters, Industry Summit, Industry Summit 2011

August 2011 - Cover Story

She’s Buying

It’s been a year since Meade Lexus earned AskPatty.com’s “Seal of Approval,” and the dealer group’s CSI is now approaching 100 percent.

<p>Keith Baer, Meade Lexus of Lakeside&rsquo;s business manager, and Kate Houlihan, Lakeside&rsquo;s sales manager, were surprised to find that women take about 17 weeks to make a buying decision.</p>

By Jennifer Washington

It’s been a year since Meade Lexus earned AskPatty.com’s “Seal of Approval,” and the dealer group’s CSI is now approaching 100 percent.

Tags: AskPatty.com, dealer, marketing, training, Web Marketing

September 2006 - Feature

Lift Off! Taking Leadership to the Next Dimension

By Jimmy Atkinson

A well-run, successful dealership starts with strong management. Develop a plan and continually emphasize its importance to all employees.

Tags: dealer, sales process, training

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