E-NEWSLETTER

By George Angus

When it comes to F&I, science matters more than opinion. F&I veteran climbs into the minds of consumers and reveals five ways you might be sabotaging your success.

Tags: business management, F&I menus, F&I products, training

By George Angus

With dealers facing changing customer expectations, increasing demands from the factories and customer resistance to the sales process, eliminating the F&I department might seem like a good idea. Dealership consultant breaks down what life would be like without the F&I department, and the results aren’t pretty.

Tags: acceptance rate, Customer Service, F&I department, F&I process, F&I products, sales department, training

By Joe Jacobson

Finding a winning F&I manager takes more than a gut feeling. It takes a good selection process, ongoing training and a pay plan that reinforces goals and objectives.

Tags: F&I department, F&I professional, finance, Hiring, sales department, training

By Jimmy Atkinson

A well-run, successful dealership starts with strong management. Develop a plan and continually emphasize its importance to all employees.

Tags: dealer, sales process, training

By Cheryl Knight

Every dealership is short staffed at times due to vacations, leaves of absence, resignations or terminations. Access to highly-trained substitutes keeps operations flowing and can even improve profitability.

Tags: F&I department, F&I manager, Hiring, revenue, temporary F&I , training

By Dr. Andrew Blazsanyik

Customer loyalty is often related to employee retention, making the initial selection of staff members critical. Prepare for interviews, use assessment tools and start new employees off right with thorough training.

Tags: Hiring, training

By Ron Martin

The first step toward effective training is making the decision to seek instruction. You need to identify your expectations and know your personal learning style to get the best results.

Tags: F&I department, training

By Ron Martin

It only takes a few subtle improvements in your F&I approach to achieve a huge jump in your numbers.

Tags: CSI, training

By Ron Martin

To stay at the top of your game in this ever-changing industry, redefine the way you do F&I.

Tags: F&I manager, F&I process, Software, training

By Jan Kelly

Mastering the art of negotiation includes using the power of small numbers and making an impression with your last words.

Tags: F&I presentation, tips for success, training

By Jan Kelly

On your mark . . .

Tags: Customer Service, F&I presentation, tips for success, training

By Jan Kelly

In Step 1 of this series, Jan showed you how to Meet the Customer. Step 2 addressed Building Rapport. The 3rd Step to F&I Succe$$ is the Interview.

Tags: F&I process, F&I products, tips for success, training

By Jan Kelly

No one is going to do business with you until they believe you care about what is important to them.

Tags: Customer Service, F&I process, tips for success, training

By Jan Kelly

Those first few seconds with the customer can mean the difference between success and failure.

Tags: CSI, Customer Service, F&I process, tips for success, training

By Ronald J. Reahard

In the F&I world, there are stars and there are also-rans. Are you ready for prime time? Take this quiz and find out!

Tags: AFIP, charge-backs, F&I department, F&I manager, F&I process, F&I products, loan portfolios, training