March 13, 2012
IAS announced that it will release SmartOffer, an e-mail-based F&I presentation program designed to allow dealers to present and sell product to Internet customers.
Tags: F&I presentation, IAS, Internet, Internet leads, Internet sales, Internet shopper
NCM Associates announced the launch of its Deep-Dive Seminar for general managers, scheduled for April 16-20 in Dallas.
Tags: general manager, NCM Associates, training
Retail automotive industry veteran Ron Fortt announced the launch of Automotive Retail Solutions, an independent consulting and training company providing products and services to the automotive industry.
Tags: Automotive Retail Solutions, business development center, extended warranties, parts and service, service contracts, training, windshield protection
March 8, 2012
UDS’ Gerry Gould delivers Part 2 of his five-part series on the business office’s Top 5 responsibilities.
Tags: F&I profit, F&I profits, profit, tips for success, training, UDS
EFG Companies, a financial service products administrator, announced the establishment of a professional services division that will provide dealers with training, recruiting and marketing services.
Tags: EFG Companies, F&I professional, Hiring, training
NADA University announced it is now offering all of its legal and regulatory webinars — live and on-demand — at no cost to NADA and American Truck Dealer members and their staffs.
Tags: Credit Scores, FEDERAL REGULATION, financial regulation, FLOORPLAN FINANCING, LEGAL, NADA University, Red Flags Rule, risk-based pricing rule, training, Web tools
March 6, 2012
Panel discussions slated for next week’s Agent Summit are expected to open a dialogue regarding two key issues, event organizers announced.
Tags: Agent Summit, general agents
March 2, 2012
A report by Temkin Group revealed that Chevrolet dealers are the top-rated auto dealers on the company’s customer experience rankings.
Tags: Chevrolet, Customer Service, Temkin Group
Adding to the dealership's bottom line is the duty of all F&I managers, but it's not their only responsibility. UDS’ Gerry Gould addresses an F&I manager’s No. 1 responsibility in part one of his five-part series.
Tags: training, UDS, Vehicle Sales
February 23, 2012
NCM Associates announced it has again been selected by General Motors as the exclusive provider of automotive 20 Groups for its Minority Dealer Development (MDD) Network.
Tags: General Motors, NCM Associates
February 16, 2012
United Car Care’s John Vecchioni says it’s time for those in the business of selling cars to start thinking like entrepreneurs, and stop waiting for that killer ad to do all the work.
Tags: prospecting, United Car Care
Agent Summit organizers have reported an early surge in registrations following the release of the event’s agenda.
A study by Maritz Research CEBenchmarks revealed that the auto industry outperforms several other industries when it comes to providing a quality customer service experience.
Tags: customer retention, customer reviews, Customer Service
February 13, 2012
The preliminary agenda for the second annual Agent Summit, scheduled for March 12–14, 2012, at Caesars Palace in Las Vegas, has been released.
February 9, 2012
The economy and aging vehicle population continues to spur more car owners to do more of their own auto repairs, according to AutoMD.com’s 2012 DIY Report.
Tags: AutoMD.com, consumer buying habits, vehicle maintenance
NCM Associates was selected by General Motors Minority Dealer Development (GM MDD) as the exclusive provider of an in-dealership consulting program designed to improve automotive dealership profitability.
Tags: General Motors, NCM Associates, profit, training
February 7, 2012
If the customer says “No” to a product, don’t ask “Why?” Instead, have a conversation. Gerry Gould shows you how in this week’s Tip of the Week.
Tags: objection handling, UDS
February 1, 2012
NADA University has launched a video series called “NADA U All-Stars” to recognize dealership personnel who have turned skills and ideas generated from NADA U programs into successful practice at their stores.
Tags: NADA University
January 24, 2012
F&I Coach John Vecchioni details a simple and effective process for introducing customers to the service department.
Tags: parts and service, sales department, tips for success, training, United Car Care
Organizers of the second annual Agent Summit have announced that Jim Tunney, a former pro football official and highly regarded motivational speaker, will deliver the final keynote address at this year’s show.
January 19, 2012
UDS’s Gerry Gould offers a tip for easing into that all-important “which option works best for you” question.
Tags: training, UDS
January 10, 2012
F&I Coach John Vecchioni offers five points F&I producers need to consider when coaching salespeople.
Tags: sales, sales department, United Car Care
Organizers of Agent Summit 2012 announced that Gregory Arroyo, executive editor of F&I and Showroom magazine, has agreed to return as advisory board chair for the second annual event.
December 27, 2011
Gerry Gould believes F&I managers should jump into the menu presentation as soon as the customer sits down in their office. The director of training for UDS explains why in this week’s Tip of the Week.
Tags: F&I menu, F&I menus, F&I presentation, UDS
iTapMenu announced the launch of its web-based sales presentation tool for the Apple iPad.
Tags: F&I menu, F&I menus, F&I presentation, Internet, iPad, iPad Business Applications, iTapMenu, menu program, mobile applications, Software
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