E-NEWSLETTER

A report by Temkin Group revealed that Chevrolet dealers are the top-rated auto dealers on the company’s customer experience rankings.

Tags: Chevrolet, Customer Service, Temkin Group

A study by Maritz Research CEBenchmarks revealed that the auto industry outperforms several other industries when it comes to providing a quality customer service experience.

Tags: customer retention, customer reviews, Customer Service

When it comes to buying a car, consumers are concerned with three things. United Car Care’s John Vecchioni reveals what they are and how addressing them earlier on will improve the dealership's chances of making a sale.

Tags: Customer Service, training, United Car Care

A new CarGurus study suggests that a car dealer's candor and responsiveness carry significant weight with an online shopper and can make or break a sale, sometimes even before the consumer meets the dealer in person.

Tags: customer retention, Customer Service, dealer

Overall satisfaction with the new-vehicle purchase experience improved from 2008, with Jaguar and Mercury ranked highest in sales satisfaction, according to the J.D. Power and Associates 2009 Sales Satisfaction Index (SSI) Study.

Tags: Customer Service, J.D. Power and Associates