E-NEWSLETTER

By Ronald J. Reahard

Don’t let so-called ‘best practices’ get in the way of your performance or your customers’ needs. The magazine’s resident F&I expert lists the 10 ‘next practices’ that are driving processes at top dealerships.

Tags: aftermarket products, F&I products, training

By Jennifer Washington

Since buckling down and hitting the books in 2011, the finance team at Hoy Fox Toyota has been enjoying bigger numbers and stronger confidence in their store’s processes.

Tags: F&I department, F&I manager, F&I menus, F&I presentation, F&I process, F&I products, F&I sales, finance, GSFSGroup, Gulf States Toyota

By Tariq Kamal

The magazine has just posted the uncut version of the ‘Mad’ Marv-led F&I directors’ panel at the magazine’s September conference. Click below to check it out.

Tags: charge-backs, customer interview, F&I products, Hiring, Mad Marv, special finance

By Jennifer Washington

Cash, leasing and adoption of technology stole the show during this year’s Executive Panel.

Tags: F&I products, GSFSGroup, IAS, Innovative Aftermarket Systems, National Automotive Experts, Resource Automotive, Safe-Guard

By Mike Gorun

Customer retention isn’t the only thing prepaid maintenance plans drive. With the right product mix, they also can add serious revenue to your store’s bottom line.

Tags: F&I products, F&I revenue, revenue, vehicle maintenance

By Gregory Arroyo

Warrantech’s top executive opens up about the 28-year-old company’s recent acquisition, its redesigned product line and more.

Tags: F&I product provider, F&I products, Reinsurance, service contracts, Warrantech Automotive

By Randall McCathren

What if there was an F&I product on your menu that could guarantee the trade-in value of your customer’s vehicle? Leasing expert breaks down the fundamentals of this often-overlooked option.

Tags: F&I products, leasing, trade-in value

By George Berkholder

Today’s Internet shopper might be better educated, but you can bet there are a couple of cost-of-ownership items they didn’t count on. Veteran F&I manager and trainer runs through F&I’s new message to customers.

Tags: F&I products, GAP, Internet shopper, key replacement

By Gerry Gould

The right prop can be the perfect objection killer, but choose your tools wisely.

Tags: F&I menus, F&I presentation, F&I products, sales tactics

By Rick McCormick

Starting out in F&I is never easy, but the magazine’s resident expert lays out a game plan to get F&I ‘newbies’ off on the right foot.

Tags: Customer Service, F&I products, objection handling, sales tactics, tips for success

By Gregory Arroyo

Should the base payment be displayed on the menu? Officials with IAS offer their take on that hot-button question and more.

Tags: F&I menus, F&I products

By Gregory Arroyo

The magazine catches up with The Warranty Group’s Michael Frosch to discuss F&I, automotive retailing and the road ahead.

Tags: F&I products, The Warranty Group

By Gregory Arroyo

Dealers at the industry's annual get-together said the Internet will set the terms for the market's recovery.

Tags: AFSA, credit unions, dealer, F&I products, Internet, inventory, NADA, parts and service, Social Media, technology

By Justina Ly

Windshield cracks, tire blowouts and door dings are common occurrences for vehicle owners, but do they translate into a market for today’s new wave of F&I products? Dealers say they do.

Tags: ancillary products, appearance protection, DEALERTRACK, dent-and-ding, F&I menus, F&I products, finance, GAP, Innovative Aftermarket Systems, key replacement, National Automotive Experts, Safe-Guard, tire and wheel