January 2012 - Cover Story
By Tariq Kamal
Greg Brown has orchestrated a 12-month turnaround at three dealerships in the past 15 years. Now, the owner of two of California’s top-volume Nissan stores is ready for his next challenge.
Tags: Customer Service, dealer, Nissan
December 2010 - Cover Story
By Gregory Arroyo
Jack Grimley is helping Courtesy Chevrolet recover from one of the worst economic stretches in San Diego history. His secret? Keep it simple.
Tags: Customer Service, dealer, Internet leads, sales department
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