January 2012 - Cover Story
By Tariq Kamal
Greg Brown has orchestrated a 12-month turnaround at three dealerships in the past 15 years. Now, the owner of two of California’s top-volume Nissan stores is ready for his next challenge.
Tags: Customer Service, dealer, Nissan
November 2011 - Cover Story
By Justina Ly
Lithia Motors helps finance managers succeed by providing them with round-the-clock support from a dedicated sales and finance operations team.
Tags: dealer, F&I Dealer of the Year, F&I Pacesetters, Industry Summit, Industry Summit 2011
September 2011 - Cover Story
After nearly 20 years of steady growth, Easterns Automotive founder Robert Bassam almost lost it all. Learn how old friends and a new business model put his operation back on track.
Tags: Capital One Auto Finance, dealer, economic downturn
August 2011 - Feature
By Lon Leneve
Before you think about selling or expanding your operation, check out this buy-sell primer for avoiding four possible landmines on the road to a sale.
Tags: dealer, LEGAL, sales, Transaction Prices
July 2011 - Cover Story
By Gregory Arroyo
Eliminating the business development center could be the death knell for any dealership in today’s Internet age, but not for Honda of Tenafly. In fact, it’s had the opposite effect.
Tags: business development center, dealer, Internet leads, Internet sales, Internet shopper
May 2011 - Cover Story
As the finance director and compliance officer for three stores, Charlene Burch-Heinzig has helped keep her group on the road to success.
Tags: Compliance, credit unions, dealer, F&I manager, recession
December 2010 - Cover Story
Jack Grimley is helping Courtesy Chevrolet recover from one of the worst economic stretches in San Diego history. His secret? Keep it simple.
Tags: Customer Service, dealer, Internet leads, sales department
April 2010 - Feature
By Tony Dupaquier
The mood at this year’s Vehicle Finance Conference was much improved, and lenders are looking to become active once again. However, they will do so with more caution this time around.
Tags: AFSA, dealer, Fair and Accurate Credit Transactions Act of 2003, Federal Trade Commission, finance, risk-based pricing rule
March 2009 - Cover Story
Dealers and industry executives address questions about the future of the auto industry and the U.S. economy at the 2009 NADA Convention and Expo.
Tags: Banks, BB&T , chase, Chrysler Financial Services , CUDL, dealer, DEALERTRACK, GMAC Financial Services, JP Morgan , NADA, PNC, SunTrust
March 2009 - Feature
By Kristen Force
There are reasons why The Suburban Collection, the 14th largest dealer group in the nation, has achieved 60 years in the business. Learn how the dealer group has maintained its success.
Tags: Compliance, dealer, Florida, JP Morgan Chase, Michigan, NADA, Saturn, Volvo
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