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May 2005 - Feature

Part 10: Follow Up on Missed Sales

By Jan Kelly

Just because customers decline a product or service at the time of purchase doesn't mean they won't reconsider if asked again.

Tags: DEALERTRACK, lender, sales tactics, tips for success

February 2005 - Feature

Part 9: Verify Funding

By Jan Kelly

To maximize the dealership's cash flow, F&I staffers should track loan docs through the funding process.

Tags: CASH FLOW, E-CONTRACTING, lender, tips for success

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