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May 15, 2012

[Video] F&I’s Do-Not-Say List

Sales are lost every day because of a few words uttered by salespeople and F&I managers. United Development Systems’ Gerry Gould provides a list of words you should avoid at all cost.

Tags: Gerry Gould, Tip of the Week

May 17, 2012

Marketer Responds to GM's Facebook Decision

Dealer.com's president and chief technology officer comes to the defense of Facebook after General Motors confirms its decision to stop advertising on the social-networking site.

May 15, 2012

IAS to Sell LoJack Products

Innovative Aftermarket Systems will now rep LoJack's vehicle recovery and early warning systems through its network of general agents, the two companies announced yesterday.

Tags: general agents, Innovative Aftermarket Systems, LoJack

May 8, 2012

Good Dealer Experience Still Sells Cars, Report Finds

A new report from Foresight Research showed that car buyers often choose a dealership based on inventory and selection, no-haggle pricing, financing availability, lead response time and the dealership's website.

May 10, 2012

European Financial Crisis Hits U.S. Automakers

The euphoria over the positive first quarter results from U.S.-based carmakers should be tempered by the recessionary situation in Europe, two Kelley Blue Book analysts warned.

Tags: Chrysler, European Crisis, Ford, General Motors, Kelley Blue Book

May 15, 2012

Mass. AG Settles With Auto Dealer Over Deceptive Ads

Massachusetts Attorney General Martha Coakley and a family-owned franchised dealership have settled a complaint over ads the regulator deemed deceptive.

Tags: payment packing, UDAP, Unfair and Deceptive Advertising

May 10, 2012

Facebook Drives Website Visitors, Not Leads, Report Says

Facebook is becoming a great driver of new visitors to dealership websites, a new report shows, but the social-media site still has a long way to go before it becomes a major lead-generation source.

Tags: Dataium, Facebook Advertising, Internet leads, Internet shopper

March 13, 2012

IAS Takes F&I Selling Online

IAS announced that it will release SmartOffer, an e-mail-based F&I presentation program designed to allow dealers to present and sell product to Internet customers.

Tags: F&I presentation, IAS, Internet, Internet leads, Internet sales, Internet shopper

April 17, 2012

NCM to Participate at BHPH Conference

NCM Associates is once again sponsoring the NABD Dealer Academy and Conference for Buy Here, Pay Here (BHPH). The firm also will participate in education tracks offered at the two events.

Tags: BHPH Conference, BHPH dealers, NABD, NCM Associates

March 13, 2012

DealerTrack Announces Sales, F&I Webinars

DealerTrack will host several DealerTrack University webinars on best practices in the areas of mobile, leasing and compliance this month.

Tags: Compliance, DEALERTRACK, leasing, mobile applications, mobile solution, training, vehicle leasing

March 6, 2012

Safe-Guard Joins DealerTrack Aftermarket Network

Safe-Guard Products International LLC announced that it has joined the DealerTrack Aftermarket Network.

Tags: aftermarket products, DEALERTRACK, F&I products, Safe-Guard

March 13, 2012

AutoTrader.com Reports Record Increase in Unique-Visitor Traffic

AutoTrader.com announced that it experienced a record number of unique visitors to its site during February despite the shortened month.

Tags: AutoTrader.com, Web traffic

March 13, 2012

Industry Veteran Ron Fortt Launches Consulting Company

Retail automotive industry veteran Ron Fortt announced the launch of Automotive Retail Solutions, an independent consulting and training company providing products and services to the automotive industry.

Tags: Automotive Retail Solutions, business development center, extended warranties, parts and service, service contracts, training, windshield protection

March 13, 2012

Japanese Automakers Back on Track, Edmunds.com Reports

Edmunds.com reported that Japanese car manufacturers are finally back on track in the United States one year after the March 11, 2011, earthquakes that struck Japan.

Tags: Edmunds.com, Honda, Nissan, Toyota

March 2, 2012

GM, Wells Fargo Launch Auto Finance Partnership

General Motors Co. and Wells Fargo & Co. announced a long-term partnership to offer financing to Chevrolet, Buick, GMC and Cadillac dealers and retail customers in GM’s West marketing region.

Tags: Buick, Cadillac, Chevrolet, dealer financing, finance, FLOORPLAN FINANCING, General Motors, GMC, new-vehicle financing, retail financing, Wells Fargo, wholesale financing

March 8, 2012

NADA University Announces Legal, Regulatory Webinars

NADA University announced it is now offering all of its legal and regulatory webinars — live and on-demand — at no cost to NADA and American Truck Dealer members and their staffs.

Tags: Credit Scores, FEDERAL REGULATION, financial regulation, FLOORPLAN FINANCING, LEGAL, NADA University, Red Flags Rule, risk-based pricing rule, training, Web tools

March 13, 2012

Mazda Service Application Now Available for Android

Mazda North American Operations announced the launch of the "MyMazda" service app for Android-compatible devices.

Tags: Mazda, mobile applications, mobile solution, parts and service

March 8, 2012

[VIDEO] Part 2: Delivering Additional Profits

UDS’ Gerry Gould delivers Part 2 of his five-part series on the business office’s Top 5 responsibilities.

Tags: F&I profit, F&I profits, profit, tips for success, training, UDS

March 8, 2012

EFG Companies Launches Professional Services Segment

EFG Companies, a financial service products administrator, announced the establishment of a professional services division that will provide dealers with training, recruiting and marketing services.

Tags: EFG Companies, F&I professional, Hiring, training

March 8, 2012

Ally Launches Vehicle Marketing Program

<p><em>Photo courtesy of Ally.</em></p>

Ally's new Vehicle Intercept Program is designed to drive showroom traffic and increase new-vehicle sales at General Motors and Chrysler dealerships.

Tags: Ally Financial, Chrysler, dealership marketing, General Motors, marketing

March 8, 2012

February Bankruptcy Filings Increase 19 Percent

The American Bankruptcy Institute (ABI) announced that total bankruptcy filings in the United States increased 19 percent in February vs. January.

Tags: ABI, American Bankruptcy Institute, bankruptcies, consumer bankruptcies

March 6, 2012

Financial Services Firms, Banks Expand Social Media Usage

A report by Change Sciences Group revealed that some banks and other financial services firms are using social media to change their image.

Tags: Banks, finance, lender, Social Media

March 6, 2012

CFPB's Hackett to Deliver Keynote at NAF Conference

The National Automotive Finance (NAF) Association announced that Richard P. Hackett, an assistant director at the Consumer Financial Protection Bureau, will be the keynote speaker at the NAF’s 16th annual conference.

Tags: CFPB, Consumer Financial Protection Bureau, National Automotive Finance Association

March 13, 2012

NCM Associates to Offer General Manager Seminar

NCM Associates announced the launch of its Deep-Dive Seminar for general managers, scheduled for April 16-20 in Dallas.

Tags: general manager, NCM Associates, training

March 2, 2012

American Guardian Launches Protection Product

American Guardian Warranty Services Inc., a provider of extended repair protection for auto and recreational vehicle dealers, announced the nationwide release of Extreme Auto Protection.

Tags: American Guardian Warranty Services, extended warranties, vehicle maintenance

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Done Deal

Gregory Arroyo
Clicking for Service

By Gregory Arroyo
Guitar Center is doing its best to prove the editor’s 10-year-old prediction that brick-and-mortar retailers would always have a role in the online shopping experience.

Mad Marv

Marv Eleazer
Longing, Not Loathing

By Marv Eleazer
The magazine’s from-the-trenches blogger describes how his days as a spitfire preacher influenced his style in the F&I office — and not the way you might think.

Sales Driver

Cory Mosley
Execution Plan

By Cory Mosley
The magazine’s sales expert explains how you can plan and execute long-term strategies without losing sight of your day-to-day responsibilities.

On the Point

Jim Ziegler
Stop That Train!

By Jim Ziegler
‘Da Man’ gets a little reflective about his recent surgery before regaining form and doing what he does best.

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F&I and Showroom - May 2011

In This Issue
Here are some of the Highlights:

  • The Blogger
  • Checks and Balances
  • Solving the eBusiness Puzzle
    And much more

  • News Channels