March 2, 2012
A report by Temkin Group revealed that Chevrolet dealers are the top-rated auto dealers on the company’s customer experience rankings.
Tags: Chevrolet, Customer Service, Temkin Group
March 1, 2012
Digital marketing solutions provider AULtec Inc. has acquired North Carolina-based e-autobusiness, a company specializing in customer acquisition and retention solutions for automotive retailers.
Tags: AULtec, CRM, customer retention, Customer Service, Software
February 16, 2012
A study by Maritz Research CEBenchmarks revealed that the auto industry outperforms several other industries when it comes to providing a quality customer service experience.
Tags: customer retention, customer reviews, Customer Service
December 1, 2011
Car buyers are spending more time on dealerships, but dealers are providing a better experience. Technology demonstrations, according to J.D. Power and Associates’ new study, were the key.
Tags: customer reviews, Customer Service
November 10, 2011
When it comes to buying a car, consumers are concerned with three things. United Car Care’s John Vecchioni reveals what they are and how addressing them earlier on will improve the dealership's chances of making a sale.
Tags: Customer Service, training, United Car Care
October 25, 2011
During the first eight months of the year, Porsche experienced a 21 percent increase in female car buyers compared to the year-ago period, according to Edmunds.com.
Tags: Customer Service, market share, Porsche
October 20, 2011
DMEautomotive’s new customer loyalty program provides extensive reporting options so that dealers can easily measure and monitor results and their return on investment.
Tags: customer retention, Customer Service, dealer loyalty, DMEautomotive
August 2, 2011
DealerRater’s new Certified Dealer Program provides dealers with the ability to post customer reviews directly to their Facebook fan page wall.
Tags: Customer Service, DealerRater.com, facebook, Social Media
June 27, 2011
The AVA Virtual Sales Assistant helps salespeople manage more leads by engaging with customers and acting as a liaison between the customer and the sales department.
Tags: AutoFerret, AutoUSA, Customer Service, Internet leads, Internet sales, Internet shopper, lead management
June 7, 2011
A new CarGurus study suggests that a car dealer's candor and responsiveness carry significant weight with an online shopper and can make or break a sale, sometimes even before the consumer meets the dealer in person.
Tags: customer retention, Customer Service, dealer
April 19, 2011
The Dealer Services division of ADP Inc. announced Monday that its Cobalt business unit has won a 2011 MarketTools Achievement in Customer Excellence (ACE) Award.
Tags: ADP Dealer Services, Cobalt, Customer Service
February 28, 2011
Resource Automotive Inc. announced that its “Fix It Right the First Time” (FRFT) program has been extended into 2011 by Kia Motors America (KMA). The program attracted 100 participating dealers last year.
Tags: Customer Service, Kia, Resource Automotive
October 13, 2010
Dealer.com, a provider of online marketing solutions, has launched the “Service Marketing Package,” an automated solution that delivers service content for dealers’ Websites.
Tags: Customer Service, fixed operations, Service
July 13, 2010
Mercedes-Benz dealerships ranked highest in the 2010 Pied Piper Prospect Satisfaction Index (PSI) U.S. Auto Industry Study, which used “mystery shoppers” to measure and compare how consumers are treated when shopping.
Tags: Acura, BMW, Buick, Chevrolet, Customer Service, Dodge, Ford, Infiniti, Land Rover, Lexus, Lincoln, Mazda, Mercedes-Benz, MINI, Mitsubishi, Nissan, Porsche, Scion, smart, Suzuki, Toyota, Volkswagen, Volvo
May 3, 2010
Gus Johnson Ford in Spokane, Wash., boosted its service-department revenue to $50,000 per month after it used LoyaltyTrac, a service-retention program created by MediaTrac.
Tags: Customer Service, parts and service
December 8, 2009
Overall satisfaction with the new-vehicle purchase experience improved from 2008, with Jaguar and Mercury ranked highest in sales satisfaction, according to the J.D. Power and Associates 2009 Sales Satisfaction Index (SSI) Study.
Tags: Customer Service, J.D. Power and Associates
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By Gregory Arroyo Guitar Center is doing its best to prove the editor’s 10-year-old prediction that brick-and-mortar retailers would always have a role in the online shopping experience.
By Marv Eleazer The magazine’s from-the-trenches blogger describes how his days as a spitfire preacher influenced his style in the F&I office — and not the way you might think.
By Cory Mosley The magazine’s sales expert explains how you can plan and execute long-term strategies without losing sight of your day-to-day responsibilities.
By Jim Ziegler ‘Da Man’ gets a little reflective about his recent surgery before regaining form and doing what he does best.
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