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December 8, 2009

Jaguar and Mercury Rank Highest in Sales Satisfaction, Says J.D. Power and Associates

Overall satisfaction with the new-vehicle purchase experience improved from 2008, with Jaguar and Mercury ranked highest in sales satisfaction, according to the J.D. Power and Associates 2009 Sales Satisfaction Index (SSI) Study.

Tags: customer satisfaction, JD Power and Associates

August 4, 2009

J.D. Power Study Finds Decline in Dealer Satisfaction With Lenders

Industry-wide declines in overall dealer satisfaction with lenders indicate a need for improved service from automotive finance sources, according to the J.D. Power and Associates 2009 Dealer Financing Satisfaction Study.

Tags: JD Power and Associates

June 25, 2009

New-Vehicle Sales Improve in June, Says J.D. Power and Associates

New-vehicle retail sales through the first 17 selling days of June increased notably from May, indicating tempered but continued recovery in the market, according to J.D. Power and Associates.

Tags: JD Power and Associates

June 23, 2009

U.S. Automakers Improve in Initial Quality, Says J.D. Power and Associates

New vehicles sold by Chrysler, Ford and GM’s domestic brands have improved in year-over-year initial quality by an average of 10 percent, surpassing the 8 percent rate of improvement by the industry overall, according to the J.D. Power and Associates 2009 Initial Quality Study (IQS).

Tags: JD Power and Associates

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