E-NEWSLETTER

Digital marketing solutions provider AULtec Inc. has acquired North Carolina-based e-autobusiness, a company specializing in customer acquisition and retention solutions for automotive retailers.

Tags: AULtec, CRM, customer retention, Customer Service, Software

A study by Maritz Research CEBenchmarks revealed that the auto industry outperforms several other industries when it comes to providing a quality customer service experience.

Tags: customer retention, customer reviews, Customer Service

Auto Point Inc. was selected by General Motors as a Customer Sales and Service Retention (CSSR) Plus-up Vendor for an important segment of GM customers.

Tags: Auto Point, customer retention, General Motors

CAR-Research XRM’s mobile CRM enables users to update accounts, access sales and service stats, follow up on leads and more from their smartphone.

Tags: CAR-Research XRM, CRM, customer retention, mobile applications, mobile solution

J.D. Power and Associates announced that Hyundai earned the top spot in its 2012 Customer Retention study.

Tags: customer retention, Hyundai, J.D. Power and Associates

DMEautomotive’s new customer loyalty program provides extensive reporting options so that dealers can easily measure and monitor results and their return on investment.

Tags: customer retention, Customer Service, dealer loyalty, DMEautomotive

CIMA Systems will now use MediaTrac's rewards-based loyalty and retention platform to power its loyalty rewards program.

Tags: CIMA Systems, customer retention, dealer loyalty, MediaTrac

The new white paper includes information about how auto dealers can achieve retention increases using loyalty and retention marketing.

Tags: customer retention, dealer loyalty, MediaTrac

A new CarGurus study suggests that a car dealer's candor and responsiveness carry significant weight with an online shopper and can make or break a sale, sometimes even before the consumer meets the dealer in person.

Tags: customer retention, Customer Service, dealer

CAR-Research XRM, a CRM solution provider, released on Monday findings from its study of the top 10 reasons why car buyers leave a dealership without buying.

Tags: customer retention, New-Vehicle Sales

e-autobusiness, a provider of the AEROS CRM Software Suite for automotive retailers nationwide, announced its certified integration with the DealerTrack Dealer Management System (DMS).

Tags: customer retention, DEALERTRACK, DMS

DealerTrack Systems and @utoRevenue have partnered to develop and deliver a new campaign management program for dealers called DealerTrack DMS Campaign Management.

Tags: customer retention, DEALERTRACK, DMS

The Reynolds and Reynolds Company announced that Hendrick Automotive Group has selected the Reynolds Contact Management solution as the corporate standard for customer relationship management (CRM) tools for all Hendrick dealerships.

Tags: customer retention, dealership management system, Reynolds & Reynolds

DrivingSales, the auto industry’s largest car dealer social network, announced on Feb. 4 the winners of the second annual DrivingSales Dealer Satisfaction Awards (formerly the Vendor Ratings Awards).

Tags: automotive SEO, customer retention, DrivingSales, inventory, marketing, new-vehicle leads

Autobase, a CRM solutions provider and a division of Dominion Dealer Solutions, will unite with sister companies, AVV and @utoRevenue, forming the automotive industry’s largest provider of CRM solutions for auto dealers.

Tags: customer retention, inventory

Quantech Software released an enhanced version of Q-GPS 2.2.0, a lead management and customer relationship management system.

Tags: customer retention, Quantech

izmocars, a business solutions provider for the automotive industry, released an upgraded version of its web-based iCRM system, which fully integrates social networking with an automotive customer relationship management solution.

Tags: customer retention, Social Media

VinSolutions, an automotive software provider, has integrated access to Carfax across its MotoSnap customer relations management platform.

Tags: CARFAX, customer retention, Software, Vehicle History Reports, VinSolutions

Parayil & Mann Dealer Services Inc. (PMDS) has added ServiceUps, a suite of customer communication tools for the service department, to its DealerUps customer relationship management (CRM) system.

Tags: customer retention, parts and service, Web Marketing

VinSolutions, a retail automotive software provider, recorded a 112 percent increase in new business sales revenue over last year.

Tags: automotive SEO, customer retention, DMS, inventory, Software, VinSolutions