February 16, 2012
A study by Maritz Research CEBenchmarks revealed that the auto industry outperforms several other industries when it comes to providing a quality customer service experience.
Tags: customer retention, customer reviews, Customer Service
January 26, 2012
DealerSocket’s MarketPlace Social features customizable options and allows dealers to solicit ratings for social media rating sites such as Yelp, Google and DealerRater.
Tags: CRM, customer reviews, DealerRater.com, DealerSocket
December 1, 2011
Car buyers are spending more time on dealerships, but dealers are providing a better experience. Technology demonstrations, according to J.D. Power and Associates’ new study, were the key.
Tags: customer reviews, Customer Service
August 15, 2011
DealerRater’s Certified Dealer Program includes a new feature that will enable dealers to showcase their top-reviewed employees and their associated review counts.
Tags: customer reviews, dealer websites, DealerRater.com, Internet shopper, Web tools
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By Gregory Arroyo Guitar Center is doing its best to prove the editor’s 10-year-old prediction that brick-and-mortar retailers would always have a role in the online shopping experience.
By Marv Eleazer The magazine’s from-the-trenches blogger describes how his days as a spitfire preacher influenced his style in the F&I office — and not the way you might think.
By Cory Mosley The magazine’s sales expert explains how you can plan and execute long-term strategies without losing sight of your day-to-day responsibilities.
By Jim Ziegler ‘Da Man’ gets a little reflective about his recent surgery before regaining form and doing what he does best.
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