E-NEWSLETTER

The acquisition is expected to make it easier for dealers and consumers to sell, source and purchaase a wide variety of parts on eBay Motors.

Tags: eBay Motors, Internet sales, parts and service

Customers enrolled in dealer loyalty programs not only visit more, they spend and buy more cars, MediaTrac's new study concludes.

Tags: dealer loyalty, MediaTrac, parts and service

Mazda North American Operations announced the launch of the "MyMazda" service app for Android-compatible devices.

Tags: Mazda, mobile applications, mobile solution, parts and service

Retail automotive industry veteran Ron Fortt announced the launch of Automotive Retail Solutions, an independent consulting and training company providing products and services to the automotive industry.

Tags: Automotive Retail Solutions, business development center, extended warranties, parts and service, service contracts, training, windshield protection

DMEautomotive’s latest white paper revealed that the aging customer base is significantly favoring aftermarket chains' service profits while threatening those of new-car dealerships.

Tags: DMEautomotive, new-vehicle market, New-Vehicle Sales, parts and service, vehicle maintenance

Auto Point Inc. and TimeHighway.com announced a partnership to give service customers the ability to schedule an appointment 24 hours a day, 7 days a week from their computers or mobile devices.

Tags: AutoPoint, parts and service, TimeHighway

MPi’s EDGE WorldClass PORTAL takes the company’s Know Your Vehicle Report and generates personalized web pages that include detailed service recommendations, photos, videos and diagnostics.

Tags: dealer websites, MPi, parts and service

F&I Coach John Vecchioni details a simple and effective process for introducing customers to the service department.

Tags: parts and service, sales department, tips for success, training, United Car Care

Polk reported that the average vehicle age has increased at a quicker rate over the last five years, which should benefit service departments this year.

Tags: parts and service, Polk

AutoMotionTV’s dealer app now features a service scheduling function that enables dealers to push service notification messages to customers.

Tags: AutoMotion TV, mobile applications, parts and service

A poll by Consumer Reports revealed that cash-strapped consumers are delaying automotive maintenance at the potential cost of their safety.

Tags: consumer buying habits, parts and service, vehicle maintenance

The MyMazda service iPhone app provides customers with personalized service offers, maintenance reminders, factory maintenance schedules and other information about their Mazda.

Tags: Mazda, mobile applications, mobile solution, parts and service

Auto/Mate’s Service Merchandising Module works to consolidate service merchandising functions into one screen, increase productivity and improve service department efficiency.

Tags: Auto/Mate, dealership management system, DMS, parts and service

MPi’s new eBook, “Earning the Green Light to Customer Upsell Profitability,” contains information on what service advisors need to know about upselling customers, how to do it correctly and how to do it so customers sell themselves.

Tags: MPi, parts and service, sales process, training, vehicle maintenance

The automaker announced that North American production levels are expected to reach 100 percent in September, with parts recovery occurring earlier than anticipated.

Tags: parts and service, Toyota

MediaTrac, a provider of customer loyalty and retention programs for dealerships, said that San Antonio-based Ancira Nissan is achieving strong retention results by augmenting its Nissan One to One loyalty program with MediaTrac’s UltraCare retention program.

Tags: parts and service, vehicle maintenance

EasyCare and Jeff Cowan have partnered to bring his Pro Talk sales training and consulting to more than 2,000 EasyCare dealers across the country.

Tags: EasyCare, parts and service, service contracts, training

AutoNation Inc. today reported 2011 first quarter net income from continuing operations of $70 million, an increase compared to net income from continuing operations of $59 million for the year-ago period.

Tags: AutoNation, New-Vehicle Sales, parts and service

Sears Authorized Independent Auto Centers LLC announced the opening of two new franchises at the sites of two veteran Detroit-area auto dealers.

Tags: parts and service

Dominion Dealer Solutions, a division of Dominion Enterprises has introduced its integrated product line, Dominion United, which provides inventory management, lead management, customized Websites, and online service scheduling through a single interface.

Tags: inventory, lead management, parts and service

Mobile Productivity Inc., a provider of vehicle inspection tools and services for service departments, will offer dealers a preview of its latest service selling and customer retention tool, KnowYourVehicle.com, during the 2011 NADA Convention and Expo.

Tags: parts and service

Ken Garff Automotive Group has selected MediaTrac’s UltraCare Preventive Maintenance solution to help grow its service revenue and boost customer retention.

Tags: parts and service, vehicle maintenance

Mobile Productivity Inc., a provider of service department solutions, has launched MPi Recommendation Videos, which can be used to educate customers on service repairs.

Tags: parts and service

MediaTrac LLC, a marketing technology company for auto dealers, has released a new e-book to shed light on what drives successful and profitable customer loyalty programs.

Tags: dealer loyalty, parts and service

Kia Motors America (KMA) and OneCommand have launched the Kia Owner Retention Experience (KORE), an automated, multi-channel marketing solution Kia dealers can use to increase buyer loyalty.

Tags: Kia, OneCommand, parts and service