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July 2018, F&I and Showroom - Cover Story

Sales in the Blink of an Eye

The Blinker app’s image recognition technology allows users to stand behind a vehicle and snap a photo to receive details like year, make, model, approximate mileage, estimate value, and most of the vehicle’s equipment.

By Stephanie Forshee

Blinker’s P2P ecommerce technology isn’t designed to pose a threat to car dealers. In fact, the company could be working with manufacturers and dealerships in the near future.

Tags: Ally Financial, Blinker, digital retailing, GAP, mobile app, online F&I, private-party sales, vehicle service contract

March 2015, F&I and Showroom - Feature

Trading Places

By Gregory Arroyo

Ally Financial and GM Financial are both entering new phases in their evolution, and the moves they’re making were on display at NADA 2015.

Tags: Ally Financial, F&I products, General Motors, GM Financial, leasing, vehicle service contracts

March 2015, F&I and Showroom - Feature

Ready to Charge

By Gregory Arroyo

Auto finance sources reveal that they, too, are focused on the customer experience, and say they are ready for what’s expected to be another great year for auto sales.

Tags: AFSA, AFSA Vehicle Finance Conference, Ally Financial, Auto Lending, Capital One Auto Finance, Chase Auto Finance, Consumer Financial Protection Bureau, Department of Justice, Experian Automotive, Finance, J.D. Power and Associates, NADA Convention & Expo, subprime, Wells Fargo, World Omni Financial Corp.

April 2014, F&I and Showroom - Feature

Captives, Dealers and F&I Pay Plans

By Mick Warshaw

Dealers would do well in aligning F&I pay plans with their objectives. But as the magazine’s newest contributor explains, adding another wrinkle to F&I pay plans may not be the best thing.

Tags: Ally Financial, captive finance, F&I products, GM Financial/Americredit and Santander, Online Marketing, PRU, Web traffic

July 2013, F&I and Showroom - Feature

Speaking Millennial

By Tom Callahan

The head of Ally Insurance offers a few thoughts on how the industry can drive a better connection with the ‘connected generation.

Tags: Ally Financial, F&I process, Generation Y, smartphones, Tom Callahan

April 2013, F&I and Showroom - Feature

To Catch a Customer

The NADA’s leadership takes a tour of the show floor at the association’s annual convention.

By Gregory Arroyo

Optimists at the NADA and the AFSA conferences believe the industry is primed to sell a million more vehicles this year than in 2012. But as one dealer rep said, it’s going to take a unified effort to make that prediction a reality.

Tags: Allstate Dealer Services, Ally Financial, Dealertrack, Equifax, Gregory Arroyo, LoJack, NADA Convention and Expo

February 2012, F&I and Showroom - Feature

Return to Normalcy

By Jennifer Washington

The industry shifts its gaze to leasing as the segment realizes gains and prompts dealers to update their processes.

Tags: Ally Financial, Ford, Honda, leasing, new-vehicle leasing, Toyota, vehicle leasing

March 2011, F&I and Showroom - Feature

Ready to Charge Ahead

Ally Financial’s Tim Russi, Mercedes-Benz Financial Services’ Dietmar Exler, Toyota Financial Services’ George Borst and GM Financial’s Dan Berce weighed in on the current state of the auto finance industry.

By Gregory Arroyo

It’s clear that lenders and dealers are feeling good about the road ahead. The two sides met at the 2011 Vehicle Finance Conference to reaffirm the importance of their relationship.

Tags: AFSA, AFSA Vehicle Finance Conference, Ally Financial, Finance, GM Financial, Mercedes-Benz Financial Services, Toyota Financial Services

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Blog

So Here's the Deal

Ronald J. Reahard
Avoiding the AAA Objection

By Ronald J. Reahard
Top trainer advises F&I pros to eliminate the ‘I have AAA’ objection by downplaying the very real — but relatively minor — roadside assistance benefit included with most service contracts.

(Video) Capture Missed VSC Sales

By Ronald J. Reahard
In response to a reader question, the magazine’s F&I wiz updates his plan for re-pitching service contracts to customers who declined the protection at the time of delivery.

The Dealer Moved My Goal Posts

By Ronald J. Reahard

Addressing F&I’s Internet Problem

By Ronald J. Reahard

Done Deal

Gregory Arroyo
Protecting F&I’s Future

By Gregory Arroyo
The editor responds to a reader’s question about whether F&I managers are being replaced by iPads and digital retailing tools.

Game Almost Over

By Gregory Arroyo
With the CFPB’s controversial guidance officially repealed, the editor delves into what the bureau was really after in its targeting of dealer participation.

The Repair Is Covered

By Gregory Arroyo

Change Is Happening

By Gregory Arroyo

Mad Marv

Marv Eleazer
Stop Painting Dealers With a Broad Brush

By Marv Eleazer
His Madness has a few choice words for media members who obsess over every act of dealer malfeasance while ignoring their charitable and volunteer efforts.

I Love F&I. How About You?

By Marv Eleazer
His Madness challenges F&I professionals to decide right here and now whether F&I is your career or just a job.

Is That Legal?

By Marv Eleazer

Overcome Your F&I Weaknesses

By Marv Eleazer

On the Point

Jim Ziegler
Bound to Fail

By Jim Ziegler
Da Man returns with a message to vehicle manufacturers jumping into the subscription waters: It ain’t gonna happen.

Sharpen Your Survival Skills

By Jim Ziegler
‘Da Man’ has a plan you can use to survive the collapse of the car business and remain profitable through the dealer apocalypse.

Sales Rock Stars Still Exist

By Jim Ziegler

The New Stooges

By Jim Ziegler