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September 2009, F&I and Showroom - Feature

A Dealer’s Guide to Compliant Paperwork

By Joe Bartolone

As most dealers know, paperwork can be a friend and foe. Compliance expert provides his guide for correcting 10 of the most common paperwork errors.

Tags: book-out sheets, Compliance, Credit Applications, credit reports, Dealer's Guide to Compliant Paperwork, driver's licenses, F&I menus, forms programming, OFAC checks, rebate forms, sales department, Used Vehicles

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So Here's the Deal

Ronald J. Reahard
Handling the 'Be Back' Objection

By Ronald J. Reahard
Why should your customers buy the service contract if their vehicle is already covered? The magazine’s resident F&I pro has the answer.

(Video) Overcoming Helicopter Parents

By Ronald J. Reahard
The magazine’s resident F&I pro responds to an F&I manager’s query on how to handle a parent’s objection to his products.

(Video) Revisiting the Pesky Form 8300

By Ronald J. Reahard

(Video) Selling on Leases

By Ronald J. Reahard

Done Deal

Gregory Arroyo
Are the CFPB’s Days Numbered?

By Gregory Arroyo
Can President-elect Donald Trump really deliver on his promise to ‘dismantle the Dodd-Frank Act’? The editor’s regulatory insiders say that outcome, while possible, is highly unlikely.

Anti-Consumer, Me?

By Gregory Arroyo
The editor addresses claims that he’s anti-consumer and anti-transparent. Apparently, he’s been sitting on the digital fence a little too long.

F&I's Big Moment

By Gregory Arroyo

Striking a Balance

By Gregory Arroyo

Mad Marv

Marv Eleazer
Defining F&I Success

By Marv Eleazer
His Madness takes creative liberties with a popular motivational acronym to deliver this month’s message: There’s no magic pill for success.

Stop the Madness

By Marv Eleazer
His Madness takes another swipe at tech companies looking to change the F&I experience. He says if they are so bent on improving the customer experience, fix the sales process and leave F&I alone.

Strength in Numbers

By Marv Eleazer

Keep Calm and Sell On

By Marv Eleazer

On the Point

Jim Ziegler
Fasten Those Seatbelts

By Jim Ziegler
With a major slowdown imminent, Da Man says it’s time to ditch those new-age theories and get back to the basics.

Harry's in a Slump

By Jim Ziegler
Da Man shares how a simple technique he picked up as a newbie car salesman 40 years ago can still reel them in.

Time to Pay the Piper

By Jim Ziegler

Habits of Highly Paid Sales Professionals

By Jim Ziegler