August 2018, F&I and Showroom - Feature
By Demetrios Lahiri
Self-selection tools can reduce your average turn, accelerate deliveries, and improve F&I production.
Tags: American Financial & Automotive Services, Customer Experience, Darwin Automotive, digital retailing, F&I manager, online F&I, transaction times
April 2018, F&I and Showroom - Feature
By Lloyd Trushel
Are you still rolling out the old NASCAR close? F&I insider says F&I offices need to get with the times and ditch those ‘Buy it now or bad things will happen’ pitches.
Tags: Customer Experience, Customer Loyalty, Customer Service, F&I Menu Presentation, F&I Presentation, F&I Technology, F&I training
October 2017, F&I and Showroom - Feature
Finance teams of the future will be staffed with professionals whose goals align with those of the dealer and whose jobs are supported — not replaced — by new and emerging technology.
Tags: Customer Experience, digital retailing, F&I manager, F&I process, F&I products, online F&I
By John Vecchioni
Top trainer lists four ways to build an interdepartmental culture that rewards customers while maximizing the opportunity for F&I product sales.
Tags: Customer Experience, F&I office, F&I process, F&I products, Showroom
June 2017, F&I and Showroom - Feature
By Tom McQueen
Focusing on CSI scores leads to missed opportunities to attract new customers and guarantee their loyalty.
Tags: Customer Experience, sales, Showroom
June 2016, F&I and Showroom - Feature
By Rick McCormick
Are your penetrations stuck in neutral? Top trainer explains how adopting the F&I master’s mindset creates more enjoyable — and productive — presentations.
Tags: Credit Scores, Customer Experience, F&I, training
March 2016, F&I and Showroom - Feature
By Vince Demare
F&I expert lists six moves F&I pros can make to improve the customer experience and increase production.
Tags: Customer Experience, econtracting, F&I menu, F&I process, NADA Convention and Expo
November 2015, F&I and Showroom - Feature
By Chris Meacham
An Ohio-based general agent believes the F&I industry is ignoring a paradigm shift and a chance to deliver what consumers really want: a better experience.
Tags: Customer Experience, Customer Interview, Customer Service, F&I products, mobile menu
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By Ronald J. Reahard Top trainer comes to the rescue of an F&I manager who fears an antiquated, discredited, and deceptive sales tactic has taken root at his store.
By Ronald J. Reahard After losing members of his sales team, a dealer asks the magazine’s resident F&I expert for his take on paying salespeople on F&I income.
By Ronald J. Reahard
By Gregory Arroyo The editor believes recent regulatory activity should serve as a warning to dealers who haven’t dusted off their Red Flags compliance programs in the years since the rule took effect.
By Gregory Arroyo The editor reveals the truth behind an NPR report critical of the industry’s efforts to undo the Military Lending Act guidance that put the brakes on GAP sales.
By Gregory Arroyo
By Marv Eleazer Do you know the minimum amount of tread depth a tire must have for a tire-and-wheel claim to be approved? If you don’t, His Madness has a message for you.
By Marv Eleazer His Madness wants F&I pros to commit to ethical dealings with customers and finance sources because it’s the right thing to do, not just for the very real threat of reprisal.
By Marv Eleazer
By Jim Ziegler Da Man returns with a message to vehicle manufacturers jumping into the subscription waters: It ain’t gonna happen.
By Jim Ziegler ‘Da Man’ has a plan you can use to survive the collapse of the car business and remain profitable through the dealer apocalypse.
By Jim Ziegler
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