April 2018, F&I and Showroom - Feature
By Lloyd Trushel
Are you still rolling out the old NASCAR close? F&I insider says F&I offices need to get with the times and ditch those ‘Buy it now or bad things will happen’ pitches.
Tags: Customer Experience, Customer Loyalty, Customer Service, F&I Menu Presentation, F&I Presentation, F&I technology, F&I training
October 2017, F&I and Showroom - Feature
Finance teams of the future will be staffed with professionals whose goals align with those of the dealer and whose jobs are supported — not replaced — by new and emerging technology.
Tags: Customer Experience, digital retailing, F&I manager, F&I process, F&I products, online F&I
By John Vecchioni
Top trainer lists four ways to build an interdepartmental culture that rewards customers while maximizing the opportunity for F&I product sales.
Tags: Customer Experience, F&I office, F&I process, F&I products, showroom
June 2017, F&I and Showroom - Feature
By Tom McQueen
Focusing on CSI scores leads to missed opportunities to attract new customers and guarantee their loyalty.
Tags: Customer Experience, sales, showroom
June 2016, F&I and Showroom - Feature
By Rick McCormick
Are your penetrations stuck in neutral? Top trainer explains how adopting the F&I master’s mindset creates more enjoyable — and productive — presentations.
Tags: Credit Scores, Customer Experience, F&I, training
March 2016, F&I and Showroom - Feature
By Vince Demare
F&I expert lists six moves F&I pros can make to improve the customer experience and increase production.
Tags: Customer Experience, econtracting, F&I menu, F&I process, NADA Convention and Expo
November 2015, F&I and Showroom - Feature
By Chris Meacham
An Ohio-based general agent believes the F&I industry is ignoring a paradigm shift and a chance to deliver what consumers really want: a better experience.
Tags: Customer Experience, Customer Interview, Customer Service, F&I products, mobile menu
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By Ronald J. Reahard A frustrated F&I manager poses an increasingly common question: How do you sell protection products to customers who demand the final price by phone and then show up with a bank check?
By Ronald J. Reahard Is offering eight products a bad idea? The magazine’s resident F&I pro says it depends on the producer and the presentation.
By Ronald J. Reahard
By Gregory Arroyo Saddened by the potential loss of another piece of his childhood, the editor tries to put the pieces together when he realizes there’s a good lesson to be learned in a toy retailer’s likely demise.
By Gregory Arroyo The CFPB’s acting director tells state regulators there will no longer be ‘regulation by enforcement,” but the editor believes there’s a long list of regulators waiting to take up the torch.
By Gregory Arroyo
By Marv Eleazer His Madness issues a challenge to every F&I professional: Eradicate your bad work habits, diversify your lender spread, and check your God complex at the door.
By Marv Eleazer His Madness has a simple but powerful piece of advice for newbie F&I managers and those struggling to adapt to the way finance sources are rating credit-challenged car buyers.
By Marv Eleazer
By Jim Ziegler ‘Da Man’ has a plan you can use to survive the collapse of the car business and remain profitable through the dealer apocalypse.
By Jim Ziegler Da Man says $40,000-a-month sales rock stars still exist. He says you’ll find them on YouTube and Facebook Live.
By Jim Ziegler
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