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TAG SEARCH RESULT: David Robertson

June 2015, F&I and Showroom - Feature

Becoming a Better Professional

By David Robertson

The AFIP’s executive director says not all goals require a Herculean effort to complete. He lays out a plan for setting and achieving simple, meaningful objectives every 90 days.

Tags: AFIP, David Robertson, F&I manager

May 2015, F&I and Showroom - Feature

Take a S.W.O.T. at Success

By David Robertson

Given the many changes taking place in the F&I field, the AFIP’s executive director says a little self-inspection is in order if you hope to win the F&I trifecta.

Tags: AFIP, Consumer Financial Protection Bureau, David Robertson, Federal Trade Commission, rate markup, Regulations

February 2015, F&I and Showroom - Feature

Eliminating Elmer Fudd Responses

By David Robertson

AFIP head warns against pretending to know the answers to serious questions in a misguided effort to placate customers.

Tags: AFIP, David Robertson, Powertrain Coverage, Regulation Z, TILA

January 2015, F&I and Showroom - Feature

5 Steps to Trouble-Free F&I

By David Robertson

The AFIP’s executive director says it’s possible to have the best of all F&I worlds. He details a plan for satisfying customers, increasing revenues and avoiding regulatory hassles.

Tags: AFIP, Consumer Financial Protection Bureau, customer satisfaction, David Robertson

January 2015, F&I and Showroom - Feature

‘Best’ Is Not Always Best

By David Robertson

AFIP’s executive director reminds us why the word “best” should be avoided when discussing financing or lease rates with customers.

Tags: AFIP, compliance, Credit Scores, David Robertson, interest rates

November 2014, F&I and Showroom - Feature

What’s on the Menu?

By Brittany-Marie Swanson

The Mad Marv-moderated compliance panel at Industry Summit 2014 addressed supposed menu-governing regulations, the hybrid manager, tablet menus and the CFPB.

Tags: AFIP, compliance, Damon Wiener, David Robertson, F&I menus, Hudson Cook LLP, Industry Summit, James Ganther, Mad Marv, Matt Nowicki, mobile menu, Mosaic, Tom Hudson

April 2014, F&I and Showroom - Feature

Mastering F&I

By David Robertson

The magazine’s compliance expert says talent will only get you so far. To rise above the rest, he says one needs to become a student of the F&I game.

Tags: AFIP, David Robertson, F&I process, F&I training

December 2013, F&I and Showroom - Feature

Risky Business

By David Robertson

Industry insider issues a warning to finance sources that restrict a dealer’s freedom to choose which F&I products are offered to car buyers.

Tags: AFIP, Aftermarket Products, compliance, David Robertson, Franchised Dealerships, lenders

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Blog

So Here's the Deal

Ronald J. Reahard
Avoiding the AAA Objection

By Ronald J. Reahard
Top trainer advises F&I pros to eliminate the ‘I have AAA’ objection by downplaying the very real — but relatively minor — roadside assistance benefit included with most service contracts.

(Video) Capture Missed VSC Sales

By Ronald J. Reahard
In response to a reader question, the magazine’s F&I wiz updates his plan for re-pitching service contracts to customers who declined the protection at the time of delivery.

The Dealer Moved My Goal Posts

By Ronald J. Reahard

Addressing F&I’s Internet Problem

By Ronald J. Reahard

Done Deal

Gregory Arroyo
Protecting F&I’s Future

By Gregory Arroyo
The editor responds to a reader’s question about whether F&I managers are being replaced by iPads and digital retailing tools.

Game Almost Over

By Gregory Arroyo
With the CFPB’s controversial guidance officially repealed, the editor delves into what the bureau was really after in its targeting of dealer participation.

The Repair Is Covered

By Gregory Arroyo

Change Is Happening

By Gregory Arroyo

Mad Marv

Marv Eleazer
Stop Painting Dealers With a Broad Brush

By Marv Eleazer
His Madness has a few choice words for media members who obsess over every act of dealer malfeasance while ignoring their charitable and volunteer efforts.

I Love F&I. How About You?

By Marv Eleazer
His Madness challenges F&I professionals to decide right here and now whether F&I is your career or just a job.

Is That Legal?

By Marv Eleazer

Overcome Your F&I Weaknesses

By Marv Eleazer

On the Point

Jim Ziegler
Bound to Fail

By Jim Ziegler
Da Man returns with a message to vehicle manufacturers jumping into the subscription waters: It ain’t gonna happen.

Sharpen Your Survival Skills

By Jim Ziegler
‘Da Man’ has a plan you can use to survive the collapse of the car business and remain profitable through the dealer apocalypse.

Sales Rock Stars Still Exist

By Jim Ziegler

The New Stooges

By Jim Ziegler