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March 2015, F&I and Showroom - Feature

Ready to Charge

By Gregory Arroyo

Auto finance sources reveal that they, too, are focused on the customer experience, and say they are ready for what’s expected to be another great year for auto sales.

Tags: AFSA, AFSA Vehicle Finance Conference, Ally Financial, Auto Lending, Capital One Auto Finance, Chase Auto Finance, Consumer Financial Protection Bureau, Department of Justice, Experian Automotive, Finance, J.D. Power and Associates, NADA Convention & Expo, subprime, Wells Fargo, World Omni Financial Corp.

March 2015, F&I and Showroom - Feature

Seismic Shift

By Nicole Munro

The magazine’s resident legal expert offers her take on why state and federal regulators were so active in auto finance at the close of 2014.

Tags: Consumer Financial Protection Bureau, Department of Justice, Federal Trade Commission, Hudson Cook LLP, Nikki Munro

March 2014, F&I and Showroom - Cover Story

CFPB Takes Center Stage

By Gregory Arroyo

Strong words at NADA 2014 and the Vehicle Finance Conference indicate that both sides of the rate participation debate are preparing for a long, drawn-out battle.

Tags: AFSA Vehicle Finance Conference, CFPB, Chase Auto Finance, Consumer Financial Protection Bureau, Department of Justice, discrimination, econtracting, Forrest McConnell, GM Financial, NADA Convention and Expo, National Automobile Dealers Association, Toyota Financial Services, Zurich Financial Services

December 2013, F&I and Showroom - Cover Story

Showdown in D.C.

By Brittany-Marie Swanson

Industry representatives and consumer advocacy groups squared off in Washington, D.C., last month for the CFPB’s first public forum on auto lending. The event revealed the tightrope the bureau is walking between preserving a rebounding market and strengthening consumer protections.

Tags: Brittany-Marie Swanson, CFPB, Consumer Financial Protection Bureau, Department of Justice, Federal Trade Commission, pricing discrimination, Randy Henrick, Richard Cordray

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Blog

So Here's the Deal

Ronald J. Reahard
The Dealer Moved My Goal Posts

By Ronald J. Reahard
Top trainer has hard-earned advice — and a word of warning — for F&I pros whose dealers seem to change their pay plans every time they have a good month.

Addressing F&I’s Internet Problem

By Ronald J. Reahard
A frustrated F&I manager poses an increasingly common question: How do you sell protection products to customers who demand the final price by phone and then show up with a bank check?

(Video) Selling Eight Products Without Losing the Customer

By Ronald J. Reahard

He Had a Goal: Remembering David Ressler

By Ronald J. Reahard

Done Deal

Gregory Arroyo
The Repair Is Covered

By Gregory Arroyo
The editor opens up about his first service-contract claim, which resulted in a covered and repaired vehicle as well as a few lessons.

Change Is Happening

By Gregory Arroyo
Saddened by the potential loss of another piece of his childhood, the editor tries to put the pieces together when he realizes there’s a good lesson to be learned in a toy retailer’s likely demise.

Who Will Take Up the CFPB's Torch?

By Gregory Arroyo

Military Lending Act Guidance: The Gift That Keeps On Giving

By Gregory Arroyo

Mad Marv

Marv Eleazer
Is That Legal?

By Marv Eleazer
Is manipulating a sales agreement to accommodate a customer’s request to cash out of a dealer-arranged retail sales contract allowed? His Madness gets answers from the industry’s top legal mind.

Overcome Your F&I Weaknesses

By Marv Eleazer
His Madness issues a challenge to every F&I professional: Eradicate your bad work habits, diversify your lender spread, and check your God complex at the door.

Proper Deal Structure Moves Mountains

By Marv Eleazer

Show Us Some Love

By Marv Eleazer

On the Point

Jim Ziegler
Bound to Fail

By Jim Ziegler
Da Man returns with a message to vehicle manufacturers jumping into the subscription waters: It ain’t gonna happen.

Sharpen Your Survival Skills

By Jim Ziegler
‘Da Man’ has a plan you can use to survive the collapse of the car business and remain profitable through the dealer apocalypse.

Sales Rock Stars Still Exist

By Jim Ziegler

The New Stooges

By Jim Ziegler