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November 2017, F&I and Showroom - Feature

F&I Pacesetters: Bob Moore Cadillac of Edmond

Pictured with American Financial’s Arden Hetland and F&I and Showroom’s Gregory Arroyo is General Manager Adam Black, who received the magazine’s F&I Pacesetter award on behalf Bob Moore Cadillac of Edmond at the magazine’s annual conference in Dallas this past September. The dealership is one of two Cadillac stores in the 14-rooftop Bob Moore Auto Group.

By Gregory Arroyo

The Edmond, Okla., Cadillac dealership is one of two Cadillac stores in the Bob Moore Auto Group, a 14-rooftop dealer group founded by Robert W. Moore.

Tags: auto finance, Bob Moore Auto Group, charity giving, compliance, DOY Pacesetters, F&I department

July 2017, F&I and Showroom - WebXclusive

FIDOY Nomination Period Extended to July 21

By Editorial Staff

The magazine has extended the nomination period for its 2017 F&I Dealer of the Year contest to July 21. Dealership employees, general agents, vendors, finance sources, and F&I product providers are encouraged to nominate their stores and dealer clients.

Tags: American Financial & Automotive Services, DOY Pacesetters, DOY Winners, F&I office

September 2016, F&I and Showroom - Cover Story

Setting the Pace

By Gregory Arroyo

This year’s field of F&I Pacesetters consists of operations from California, Illinois, Texas, and Wisconsin. Each boasts active management teams, pay plans that balance performance with customer satisfaction, and multilayered compliance processes.

Tags: DOY Pacesetters, F&I Dealer of the Year, F&I Pacesetters

September 2015, F&I and Showroom - Cover Story

Setting the Pace

By Editorial Staff

Meet the five finalist for the 2015 F&I Dealer of the Year award, the winner of which was announced earlier this month at the magazine's annual conference.

Tags: DOY Pacesetters, F&I Dealer of the Year, F&I Pacesetters, F&I products, Industry Summit

September 2014, F&I and Showroom - Cover Story

Setting the Pace

By Gregory Arroyo

Meet the five finalists vying for the 2014 F&I Dealer of the Year award, the winner of which will be announced this month at Industry Summit.

Tags: DOY Pacesetters, F&I Pacesetters, Industry Summit

September 2013, F&I and Showroom - Cover Story

Setting the Pace

Pictured are F&I Directors David Nichols and Bob Manson of the Cable Dahmer Automotive Group, located in the Kansas City, Mo., area.

By Editorial Staff

Meet the six finalists for the F&I Dealer of the Year award, the winner of which will be announced this week at Industry Summit 2013.

Tags: DOY Pacesetters

September 2012, F&I and Showroom - Cover Story

Setting the Pace

By Editorial Staff

Meet this year’s six F&I Pacesetters. One of them will be named the magazine’s 2012 F&I Dealer of the Year.

Tags: DOY Pacesetters, F&I Pacesetters

October 2011, F&I and Showroom - Cover Story

Setting the Pace

(L-R): Steve Veldkamp, Jodi Nicholson, Raymond Borg and Gary Allgeier on one of The Suburban Collection’s lots.

By Gregory Arroyo

Meet the seven finalists for F&I Dealer of the Year, the winner of which will be profiled in the magazine’s November issue.

Tags: DOY Pacesetters, F&I Dealer of the Year, F&I Pacesetters, Industry Summit 2011

August 2010, F&I and Showroom - Cover Story

Setting the Pace for 2010

By Editorial Staff

The magazine unveils this year’s field of F&I Pacesetters, all of which are now vying for the F&I Dealer of the Year award — which will be handed out at the F&I Conference.

Tags: DOY Pacesetters, F&I Conference, F&I Dealer of the Year, F&I Pacesetters

February 2009, F&I and Showroom - Feature

Setting the Pace for 2009

By Editorial Staff

These six Pacesetters share similar commitments to helping their dealerships get through a rough 2008. One will be selected this month as the 2009 F&I Dealer of the Year.

Tags: DOY Pacesetters

January 2008, F&I and Showroom - Feature

Setting the Pace for 2008

By Editorial Staff

These six regional dealers have made strong statements about the value of customers, training and legal compliance. One will be recognized as Dealer of the Year at the NADA convention in February.

Tags: DOY Pacesetters

April 2007, F&I and Showroom - Feature

F&I Pacesetters

By Editorial Staff

These six regional dealers have made strong statements about the value of customers, training and legal compliance. One will be recognized as Dealer of the Year at the NADA convention in February.

Tags: DOY Pacesetters

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Blog

So Here's the Deal

Ronald J. Reahard
Avoiding the AAA Objection

By Ronald J. Reahard
Top trainer advises F&I pros to eliminate the ‘I have AAA’ objection by downplaying the very real — but relatively minor — roadside assistance benefit included with most service contracts.

(Video) Capture Missed VSC Sales

By Ronald J. Reahard
In response to a reader question, the magazine’s F&I wiz updates his plan for re-pitching service contracts to customers who declined the protection at the time of delivery.

The Dealer Moved My Goal Posts

By Ronald J. Reahard

Addressing F&I’s Internet Problem

By Ronald J. Reahard

Done Deal

Gregory Arroyo
Protecting F&I’s Future

By Gregory Arroyo
The editor responds to a reader’s question about whether F&I managers are being replaced by iPads and digital retailing tools.

Game Almost Over

By Gregory Arroyo
With the CFPB’s controversial guidance officially repealed, the editor delves into what the bureau was really after in its targeting of dealer participation.

The Repair Is Covered

By Gregory Arroyo

Change Is Happening

By Gregory Arroyo

Mad Marv

Marv Eleazer
Stop Painting Dealers With a Broad Brush

By Marv Eleazer
His Madness has a few choice words for media members who obsess over every act of dealer malfeasance while ignoring their charitable and volunteer efforts.

I Love F&I. How About You?

By Marv Eleazer
His Madness challenges F&I professionals to decide right here and now whether F&I is your career or just a job.

Is That Legal?

By Marv Eleazer

Overcome Your F&I Weaknesses

By Marv Eleazer

On the Point

Jim Ziegler
Bound to Fail

By Jim Ziegler
Da Man returns with a message to vehicle manufacturers jumping into the subscription waters: It ain’t gonna happen.

Sharpen Your Survival Skills

By Jim Ziegler
‘Da Man’ has a plan you can use to survive the collapse of the car business and remain profitable through the dealer apocalypse.

Sales Rock Stars Still Exist

By Jim Ziegler

The New Stooges

By Jim Ziegler