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November 2017, F&I and Showroom - Feature

F&I Pacesetters: Bob Moore Cadillac of Edmond

Pictured with American Financial’s Arden Hetland and F&I and Showroom’s Gregory Arroyo is General Manager Adam Black, who received the magazine’s F&I Pacesetter award on behalf Bob Moore Cadillac of Edmond at the magazine’s annual conference in Dallas this past September. The dealership is one of two Cadillac stores in the 14-rooftop Bob Moore Auto Group.

By Gregory Arroyo

The Edmond, Okla., Cadillac dealership is one of two Cadillac stores in the Bob Moore Auto Group, a 14-rooftop dealer group founded by Robert W. Moore.

Tags: auto finance, Bob Moore Auto Group, charity giving, compliance, DOY Pacesetters, F&I department

July 2017, F&I and Showroom - WebXclusive

FIDOY Nomination Period Extended to July 21

By Editorial Staff

The magazine has extended the nomination period for its 2017 F&I Dealer of the Year contest to July 21. Dealership employees, general agents, vendors, finance sources, and F&I product providers are encouraged to nominate their stores and dealer clients.

Tags: American Financial & Automotive Services, DOY Pacesetters, DOY Winners, F&I office

September 2016, F&I and Showroom - Cover Story

Setting the Pace

By Gregory Arroyo

This year’s field of F&I Pacesetters consists of operations from California, Illinois, Texas, and Wisconsin. Each boasts active management teams, pay plans that balance performance with customer satisfaction, and multilayered compliance processes.

Tags: DOY Pacesetters, F&I Dealer of the Year, F&I Pacesetters

September 2015, F&I and Showroom - Cover Story

Setting the Pace

By Editorial Staff

Meet the five finalist for the 2015 F&I Dealer of the Year award, the winner of which was announced earlier this month at the magazine's annual conference.

Tags: DOY Pacesetters, F&I Dealer of the Year, F&I Pacesetters, F&I products, Industry Summit

September 2014, F&I and Showroom - Cover Story

Setting the Pace

By Gregory Arroyo

Meet the five finalists vying for the 2014 F&I Dealer of the Year award, the winner of which will be announced this month at Industry Summit.

Tags: DOY Pacesetters, F&I Pacesetters, Industry Summit

September 2013, F&I and Showroom - Cover Story

Setting the Pace

Pictured are F&I Directors David Nichols and Bob Manson of the Cable Dahmer Automotive Group, located in the Kansas City, Mo., area.

By Editorial Staff

Meet the six finalists for the F&I Dealer of the Year award, the winner of which will be announced this week at Industry Summit 2013.

Tags: DOY Pacesetters

September 2012, F&I and Showroom - Cover Story

Setting the Pace

By Editorial Staff

Meet this year’s six F&I Pacesetters. One of them will be named the magazine’s 2012 F&I Dealer of the Year.

Tags: DOY Pacesetters, F&I Pacesetters

October 2011, F&I and Showroom - Cover Story

Setting the Pace

(L-R): Steve Veldkamp, Jodi Nicholson, Raymond Borg and Gary Allgeier on one of The Suburban Collection’s lots.

By Gregory Arroyo

Meet the seven finalists for F&I Dealer of the Year, the winner of which will be profiled in the magazine’s November issue.

Tags: DOY Pacesetters, F&I Dealer of the Year, F&I Pacesetters, Industry Summit 2011

August 2010, F&I and Showroom - Cover Story

Setting the Pace for 2010

By Editorial Staff

The magazine unveils this year’s field of F&I Pacesetters, all of which are now vying for the F&I Dealer of the Year award — which will be handed out at the F&I Conference.

Tags: DOY Pacesetters, F&I Conference, F&I Dealer of the Year, F&I Pacesetters

February 2009, F&I and Showroom - Feature

Setting the Pace for 2009

By Editorial Staff

These six Pacesetters share similar commitments to helping their dealerships get through a rough 2008. One will be selected this month as the 2009 F&I Dealer of the Year.

Tags: DOY Pacesetters

January 2008, F&I and Showroom - Feature

Setting the Pace for 2008

By Editorial Staff

These six regional dealers have made strong statements about the value of customers, training and legal compliance. One will be recognized as Dealer of the Year at the NADA convention in February.

Tags: DOY Pacesetters

April 2007, F&I and Showroom - Feature

F&I Pacesetters

By Editorial Staff

These six regional dealers have made strong statements about the value of customers, training and legal compliance. One will be recognized as Dealer of the Year at the NADA convention in February.

Tags: DOY Pacesetters

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Blog

So Here's the Deal

Ronald J. Reahard
Handling the ‘Last Car’ Objection

By Ronald J. Reahard
Older clients who say they are buying their last car need to be protected just as much as a first-time buyer. The magazine’s resident F&I pro explains.

Sold But Not Closed

By Ronald J. Reahard
An F&I manager from Atlanta had a service contract sold to a cash customer — that’s until he went for more. The magazine’s resident F&I pro weighs in.

(Video) Measuring Up

By Ronald J. Reahard

It's OK to Be Nervous

By Ronald J. Reahard

Done Deal

Gregory Arroyo
It Is Unwise to Lower Your Defenses

By Gregory Arroyo
The editor wonders how regulators, including two new mini-CFPBs in Pennsylvania and Maryland, view a consumer advocacy group’s highly critical report on how dealers price F&I protections.

What's Really Behind the Subprime Pullback?

By Gregory Arroyo
One F&I insider says there’s more to the subprime pullback than the recent uptick in delinquencies. He says regulators are the real reason finance sources are so risk-averse.

What’s Your Take?

By Gregory Arroyo

Connecting the Dots

By Gregory Arroyo

Mad Marv

Marv Eleazer
G.O.Y.A.

By Marv Eleazer
His Madness wants more F&I managers to improve turnover rates by taking an active role in the sales process.

The Little Things

By Marv Eleazer
Reading about one of the first-known cybercrimes gets His Madness thinking about how small issues can morph into big problems.

Industry Summit: It’s Worth the Investment

By Marv Eleazer

6 Ways to Deliver Exceptional Service

By Marv Eleazer

On the Point

Jim Ziegler
Sharpen Your Survival Skills

By Jim Ziegler
‘Da Man’ has a plan you can use to survive the collapse of the car business and remain profitable through the dealer apocalypse.

Sales Rock Stars Still Exist

By Jim Ziegler
Da Man says $40,000-a-month sales rock stars still exist. He says you’ll find them on YouTube and Facebook Live.

The New Stooges

By Jim Ziegler

Is Your Quick Lube Driving Away Business?

By Jim Ziegler