The Industry's Leading Source For F&I, Sales And Technology

Article

TAG SEARCH RESULT: F&I

January 2017, F&I and Showroom - Feature

Naïve, Sloppy or Kinky?

By Gil Van Over

There isn’t much the magazine’s compliance pro hasn’t seen. In fact, he’s got a category for every type of issue he’s come across in his more than 15 years auditing deal jackets.

Tags: Compliance, F&I, Truth in Lending Act

January 2017, F&I and Showroom - Feature

Ready, Fire, Aim!

By Jim Maxim Jr.

Dealer software expert makes the case for switching to an electronic menu and reaping the rewards of a swift, productive and compliant F&I process.

Tags: eMenu, F&I, technology, training

December 2016, F&I and Showroom - Feature

Busting the Technology Myth

By Nick Sennett

Income development expert says it’s not millennials who are behind the current push to digitize the F&I experience. He makes a case for keeping an open mind when it comes to the latest advancements.

Tags: Dealership Process, F&I, F&I technology, Millennial, technology

December 2016, F&I and Showroom - Feature

Defining the Dark Side

By Gil Van Over

There’s one way to keep federal regulators, plaintiffs’ attorneys, attorneys general and the media at bay. Read on to find out what it is.

Tags: CFPB, Dodd-Frank Act, F&I, FTC, Regulators

December 2016, F&I and Showroom - Feature

The Facts of Leasing

Courtesy of iStock. 

By John Stephens

Leasing isn’t slowing down. In fact, it’s spreading to the ­pre-owned market. Dealership expert breaks down the keys to making leasing a viable option for showroom customers.

Tags: EFG Companies, Experian Automotive, F&I, leasing

December 2016, F&I and Showroom - Feature

Ditch the Interview

By Ryan Fischer

F&I pro makes a case for ditching the F&I interview. He says a quick discussion with the salesperson and a look at the customer’s credit report and trade appraisal will tell you all you need to know.

Tags: Customer Interview, F&I, Sales Process, training

December 2016, F&I and Showroom - Feature

Selling Solutions, Not Products

By Rick McCormick

Great F&I professionals don’t jump to conclusions, and they don’t try to solve problems for customers. Instead, they solve problems with customers. F&I trainer explains how.

Tags: Dealership, F&I, training

November 2016, F&I and Showroom - Feature

Formalized and Documented

By Gil Van Over

The magazine's compliance pro believes the FTC may soon take a page out of the CFPB's playbook when it comes to regulating dealers. He explains how dealers can get prepared.

Tags: CFPB, Compliance, F&I, FTC

November 2016, F&I and Showroom - Feature

Product Providers Talk F&I Production, What's Driving It, and How Digital May Impact It

Moderated by F&I and Showroom’s Gregory Arroyo, Industry Summit’s ‘From the Boardroom” panel featured Tim Blochowiak of Protective Asset Protection, Greg Oltman of Dent Zone, David Pryor of Safe-Guard Products International, and Matt Trudeau of Dent Wizard. They put the national per-copy average between $1,150 and $1,200, offered their target penetration rates, discussed the popularity of product bundles, and addressed the online F&I push.

By Eric Gandarilla

From what is an acceptable per-copy average to how their companies aim to address the digital divide, four F&I product provider reps offer their take on a host of top-of-mind topics.

Tags: F&I, F&I training, Industry Summit, online F&I, technology

August 2016, F&I and Showroom - Feature

Protecting Your Dealership Through Proper Screening

By Eric Judson

A New York dealer is in hot water after hiring an F&I professional four months after he was indicted for defrauding customers at another dealership.

Tags: Crime, Dealership, Employee Screening, F&I

August 2016, F&I and Showroom - Cover Story

Selling Outside the Box

Posing with two members of his F&I team, Ian Vandenbark was named corporate F&I director of Ohio’s Bernie Moreno Companies this past February. In June, the nearly 20-year industry veteran had the group’s F&I operations averaging $1,222 per copy, up from $897 in January. He did so behind a tablet-driven F&I process that has business managers presenting their menu at the sales desk. 

By Eric Gandarilla

Bernie Moreno’s Ohio dealer group is proving that a little tech and a lot of F&I process know-how do mix. So far, the combo has delivered satisfied customers and a 36% increase in the group’s per-copy average.

Tags: F&I, F&I process, F&I training, technology

June 2016, F&I and Showroom - Feature

Wielding the Velvet Hammer

The advantages females have over their male counterparts when selling product in the F&I office, along with the struggles and perception of women in the automotive retail industry, took center stage during “Doing It Our Way: Women in F&I.” Moderated by F&I Director Dina Wilson, the panel featured F&I professionals Teasha McMillion, Angela Barrett, and Diane Uzelac — each bringing more than 25 years of industry experience.

By Eric Gandarilla

At last month’s F&I Think Tank, female F&I pros shared their stories of perseverance in a male-dominated industry, talked about how times have changed, and explained why they believe women are the future of F&I.

Tags: F&I, training, Women in F&I

June 2016, F&I and Showroom - Feature

The Master's Mindset

Courtesy of iStock. 

By Rick McCormick

Are your penetrations stuck in neutral? Top trainer explains how adopting the F&I master’s mindset creates more enjoyable — and productive — presentations.

Tags: Credit Scores, Customer Experience, F&I, training

June 2016, F&I and Showroom - Cover Story

Operation Overhaul

Pictured is Superstition Springs’ Dealer Principal Alvin Heggs and Finance Director Ben Saxton. When Heggs closed the deal on the Mesa, Ariz., dealership three years ago, net F&I profit was around $240,000 per month, and the F&I team averaged $600 per copy on 135 units sold per month. Since then, F&I net profit has skyrocketed to $510,000 a month, while the F&I team now averages $2,700 per copy on 313 units sold per month.

By Brittany-Marie Swanson

Alvin Heggs took a leap of faith when he bought a fledgling dealership in Mesa, Ariz., three years ago. But his gamble on Superstition Springs Chrysler Jeep Dodge Ram paid off — in spades.

Tags: Dealership, F&I, Internet Leads, Operations

April 2016, F&I and Showroom - Feature

Lessons From the Indestructible Cockroach

By Dave Robertson

AFIP chief finds clues to the survival of the F&I department in the hardier qualities of a common and durable pest.

Tags: F&I, F&I process, Millennials, Sales Process

November 2015, F&I and Showroom - Feature

Pressure Cooker

The NADA’s Andrew Koblenz detailed the industry’s more than four-year odyssey to protect dealer-assisted financing. He said although the CFPB is no longer bent on eliminating dealer participation, the industry’s campaign against regulatory overreach isn’t over.

By Gregory Arroyo

Speakers at Industry Summit 2015 say regulatory pressures are forcing the industry to confront deep-rooted issues that have plagued showrooms and F&I offices.

Tags: Compliance, F&I, Industry Summit

October 2014, F&I and Showroom - Feature

Delivering the Beef

By Dave Robertson

The AFIP’s executive director opens up about what he hopes to accomplish when he meets with the top brass at the CFPB.

Tags: AFIP, CFPB, F&I, Regulations

October 2013, F&I and Showroom - Feature

Surge Protector: Taking Advantage of the Leasing Surge in F&I

By Rick McCormick

F&I pros need not fear the growing tide of lease customers. Top trainer offers three keys to turning the leasing surge into a boon for the F&I office.

Tags: F&I, Finance, leasing, Rick McCormick, training

March 2013, F&I and Showroom - Feature

The Full Monty

By James S. Ganther, Esq.

Unless your dealership’s compliance outfit is covering every requirement, your store is leaving itself at risk. Our dealership compliance expert explains.

Tags: Audit, auto dealer, Compliance, Dealership, F&I, James Ganther, The Fully Monty, training

February 2013, F&I and Showroom - Feature

Customer’s Choice

By Rick McCormick

What do successful baseball players, fishermen, restaurateurs and F&I managers have in common? The magazine’s F&I expert has the answer.

Tags: customer, F&I, F&I manager, interview, Menu, Rick McCormick

January 2013, F&I and Showroom - Feature

Westward Expansion

By Paul Chavez

As the industry recovers, California continues to serve as the bellwether state for car sales nationwide.

Tags: Billy Rinker, Brian Maas, California, California New Car Dealers Association, CNCDA, dealer, economy, F&I, NADA, Paul Chavez, Paul Taylor, sales, Volkswagen Santa Monica

December 2012, F&I and Showroom - Feature

Measuring F&I Success

George Angus suggests moving to products per retail delivery to measure F&I performance. The metric focuses on product sales and leaves out reserve.

By George Angus

F&I managers love to tout their profit per retail unit, but the “Father of F&I Menus” says there’s a more accurate way to measure performance.

Tags: F&I, F&I measurement, George Angus, profit, PRU, PVR, retail, sales

December 2012, F&I and Showroom - Feature

The Day After Training

By Jason Heard

The reason training fails is because the trainees lack a process to implement what is learned. The magazine’s newest contributor offers a primer for making those instructions stick.

Tags: F&I, Jason Heard, profit, sales, Tips, training

November 2012, F&I and Showroom - Feature

The Good Humor Gal

By Stephanie Forshee

Dina Wilson is this year’s F&Idol winner, and she says her ability to joke around with customers is the secret to her prize-winning video — and her most powerful sales tool.

Tags: Dina Wilson, F&I, F&I Menu Presentation, F&Idol, Industry Summit 2012, Timbrook Automotive

November 2012, F&I and Showroom - Feature

People, Process, Profit

By Stephanie Forshee

Attendees of the magazine’s annual conference gathered to hear how six top trainers view the road ahead for the F&I industry. What they heard was a familiar rallying cry.

Tags: Allstate Dealer Services, Bart Carpenter, F&I, F&I manager, GSFSGroup, Heather Haynes, hybrid manager, JM&A Group, John Vecchioni, Peritus Portfolio Services, Peter Chafetz, Peter Velau, Protective Asset Protection Division, Rich Moore, Rod Heasley, Stephanie Forshee, training

November 2012, F&I and Showroom - Feature

What's on the Menu?

By Tom Hudson

Should the base payment be listed on the F&I menu? The magazine’s legal wiz weighs in on this hotly debated issue.

Tags: base payment, disclosure, F&I, F&I Menu Presentation, Menu, mobile menu, Tom Hudson

October 2012, F&I and Showroom - Feature

Nailing the Pitch

By Rick McCormick

The current movement toward high-performance wheels and run-flat tires has made road hazard protection a no-brainer — that is, if you follow three simple steps to the sale.

Tags: F&I, F&I Presentation, product, Rick McCormick, sales

October 2012, F&I and Showroom - Feature

Paper Trails

By Gil Van Over

Things don’t always go smoothly in the daily grind of dealership life. That’s why a good paper trail is critical to keeping your store out of the crosshairs of hungry plaintiffs’ attorneys.

Tags: auto dealer, Compliance, F&I, Gil Van Over, Legal, plaintiff's attorney

June 2012, F&I and Showroom - Feature

The Legal Pros and Cons of Video Recording F&I

By Michael Benoit

The magazine’s resident legal expert lays out a checklist of considerations your store needs to make before installing an F&I video-recording system.

Tags: F&I, F&I video-recording, Hudson Cook LLP, Legal, legal training, Michael Benoit

August 2009, F&I and Showroom - WebXclusive

Calculating Tomorrow’s ROI on Internet Leads

By Rob Hagen

Internet leads can be frustrating, but there can be hidden treasures in each one. Rob Hagen goes on a digging expedition, and shows you why there is no such thing as a bad lead.

Tags: Business Development Center, e-mail blasts, F&I, Internet Leads

« Previous1Next »

Blog

So Here's the Deal

Ronald J. Reahard
(Video) Have a Real Conversation

By Ronald J. Reahard
There are countless ways to sell financing and protection products, but only one way to truly connect with customers.

Combating CUs

By Ronald J. Reahard
Top trainer tells an F&I pro from San Antonio to stop fighting credit unions and join them. He also reveals three reasons most CU members should choose dealership financing.

Trading Rate for Product

By Ronald J. Reahard

(Video) Discussing the Risk-Based Pricing Rule

By Ronald J. Reahard

Done Deal

Gregory Arroyo
See You in Big D

By Gregory Arroyo
The editor offers a breakdown of Industry Summit 2017, which will feature F&I Think Tank, the Special Finance Conference, Compliance Summit, and The Best Training Day Ever.

Don’t Tune Out

By Gregory Arroyo
The editor takes you inside a conference that had digital retailing makers wooing auto finance execs.

Generationally Speaking

By Gregory Arroyo

Credit Crisis or Market Rationalization?

By Gregory Arroyo

Mad Marv

Marv Eleazer
Doing Our Part

By Marv Eleazer
After a little birdwatching with Mrs. Marv, His Madness is reminded of the critical role F&I managers play in the development of showroom salespeople.

There’s No ‘I’ in Team

By Marv Eleazer
His Madness shares a story of how good, old-fashioned customer care will always trump some algorithm or digital retailing tool.

What’s the Rush?

By Marv Eleazer

Debating the Chargeback

By Marv Eleazer

On the Point

Jim Ziegler
Sharpen Your Survival Skills

By Jim Ziegler
‘Da Man’ has a plan you can use to survive the collapse of the car business and remain profitable through the dealer apocalypse.

Sales Rock Stars Still Exist

By Jim Ziegler
Da Man says $40,000-a-month sales rock stars still exist. He says you’ll find them on YouTube and Facebook Live.

The New Stooges

By Jim Ziegler

Is Your Quick Lube Driving Away Business?

By Jim Ziegler