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April 2018, F&I and Showroom - Feature

Auto Finance Data Reveals Affordability Concerns

Photo via Getty Images. 

By Melinda Zabritski

Fourth-quarter loan balances reached an all-time high for the third year in a row, but records broken for amounts financed and monthly payments raise affordability concerns.

Tags: Auto Loans, Credit, Credit Scores, Finance, Fourth Quarter, Quarterly Report

August 2017, F&I and Showroom - Feature

Navigating the Finance Triangle

Getty Images

By Dale Patten

Success or failure in F&I usually comes down to one thing. Development specialist explains what that is and how it can keep your dealership out of the dreaded finance triangle.

Tags: dealers, F&I training, Finance, Finance Manager, Sales Tactics

December 2016, F&I and Showroom - Feature

Is the Dragon Dead?

By Tom Hudson

The magazine’s legal eagle believes the CFPB is more annoyed than wounded by the federal appellate court’s ruling that its single-director structure is unconstitutional.

Tags: CFPB, Court Decision, Finance, Regulations

February 2016, F&I and Showroom - Feature

Perfecting the F&I Turnover

Courtesy of iStockPhoto. 

By Anna Puzier

Expert says salespeople play a critical role in what happens in the F&I office. She lists four ways they can successfully pave the road to back-end sales.

Tags: Finance, Millenials, Profitability, sales

March 2015, F&I and Showroom - Feature

Ready to Charge

By Gregory Arroyo

Auto finance sources reveal that they, too, are focused on the customer experience, and say they are ready for what’s expected to be another great year for auto sales.

Tags: AFSA, AFSA Vehicle Finance Conference, Ally Financial, Auto Lending, Capital One Auto Finance, Chase Auto Finance, Consumer Financial Protection Bureau, Department of Justice, Experian Automotive, Finance, J.D. Power and Associates, NADA Convention & Expo, subprime, Wells Fargo, World Omni Financial Corp.

July 2014, F&I and Showroom - Cover Story

Click to Enter

Sun Toyota, which has operated along the Gulf Coast of Florida for 37 years, is well known for its state-of-the-art facility and no dealer fee policy.

By Justina Ly

Not all dealers had today’s Internet customer in mind when they joined the digital revolution. For Sun Toyota, the Great Recession was all the motivation it needed.

Tags: Business Development Center, Dealer Websites, Finance, Internet Leads, Online, Toyota

May 2014, F&I and Showroom - Feature

No Customer, No Sale

By George Angus

F&I managers can’t sell to customers they don’t see. The father of the F&I menu provides an action plan for convincing management that every customer must visit the F&I office at the time of sale.

Tags: F&I office, F&I products, Finance, NADA

April 2014, F&I and Showroom - Cover Story

PURLs of Wisdom

By Gregory Arroyo

ChannelNet’s Paula Tompkins once toyed around with kiosks designed to take customers through a dealership’s entire sales process. Now she’s using personalized URLs to help captive finance companies realize the bigger role they play in helping dealers move the metal.

Tags: Dealer Websites, Finance, Indirect Lending, lender strategies, web marketing, websites

October 2013, F&I and Showroom - Feature

Surge Protector: Taking Advantage of the Leasing Surge in F&I

By Rick McCormick

F&I pros need not fear the growing tide of lease customers. Top trainer offers three keys to turning the leasing surge into a boon for the F&I office.

Tags: F&I, Finance, leasing, Rick McCormick, training

May 2013, F&I and Showroom - Feature

Fair Warning

By Stephanie Forshee

Now, more than ever, dealers are left with unanswered questions about finance reserve, discriminatory lending and other regulatory concerns. Two attorneys share their opinions on those topics with F&I and Showroom.

Tags: CFPB, Consumer Financial Protection Bureau, discrimination, Finance, reserve

January 2013, F&I and Showroom - Feature

Calculated Risk

By Melinda Zabritski

Like previous quarters, the third quarter saw finance sources continuing to delve deeper into the credit spectrum. But is this good for the industry?

Tags: 30-day delinquency rate, 60-Day Delinquency Rate, auto loan, delinquency rate, Experian Automotive, Finance, Melinda Zabritski

February 2012, F&I and Showroom - Cover Story

Head of the Class

Hoy Fox Toyota Finance Director Victor Martin Del Campo poses with Dealer Principal Steve Fox and Finance Managers Ozzy Herrera, Larry Salcedo, Julio Cervantes (Hoy Fox Lexus) and Matthew McCoey.

By Jennifer Washington

Since buckling down and hitting the books in 2011, the finance team at Hoy Fox Toyota has been enjoying bigger numbers and stronger confidence in their store’s processes.

Tags: F&I department, F&I manager, F&I menus, F&I Presentation, F&I process, F&I products, F&I sales, Finance, GSFSGroup, Gulf States Toyota

January 2012, F&I and Showroom - Feature

All Lanes Open

By Melinda Zabritski

The auto finance industry is surging after a third quarter in which all lending segments increased their originations for the high-risk tiers.

Tags: Auto Loans, delinquencies, Experian, Finance, leasing, loan originations, Originations, special finance

November 2011, F&I and Showroom - Feature

Industry Summit: Finance Execs Discuss Market Trends

Experian Automotive’s John Gray warned of the potential dangers of finance sources once again getting caught up in a race for market share.

By Gregory Arroyo

The auto finance marketplace is heating up, but executives from six top finance sources said there’s more at play than simply a race for market share.

Tags: Bank of America, Capital One Auto Finance, Experian, Finance, GM Financial, Indirect Lending, Industry Summit, Industry Summit 2011, lender strategies, subprime, TD Auto Finance, Toyota Financial Services, Wells Fargo

September 2011, F&I and Showroom - Feature

Beware False Prophets of Profit

By Jim Ziegler

‘Da Man’ says it’s time for dealers to stop believing in the flawed logic that says it’s impossible to make a profit in today’s Internet age.

Tags: down payment, F&I profit, Finance, profit

August 2011, F&I and Showroom - Feature

Character Development

The “Captain Credit” Facebook page has garnered 349 friends since Haddad Dealerships’ finance director, Chris Cochran, launched it in 2008.

By Tariq Kamal

Chris ‘Captain Credit’ Cochran struck gold for Haddad Dealerships with a social media promotion that grew into a standalone special finance department.

Tags: AmeriCredit, dealer, Exeter Finance Corp., F&I manager, Finance, Santander Consumer USA, social media, special finance

August 2011, F&I and Showroom - Feature

Ending the Cycle

By Jim Bass

Things are looking up for the below-prime segment, but our analyst warns that there still may be trouble ahead for the finance companies and dealers who serve that segment.

Tags: AmeriCredit, buy-here, CarFinance Capital, Finance, Flagship Credit Acceptance, GM Financial, NABD, nonprime, pay-here, Prestige Financial, special finance, subprime, Wells Fargo

August 2011, F&I and Showroom - Feature

A New Breed

By Gregory Arroyo

CarFinance Capital is new to the auto finance world, but the people behind the nonprime/subprime finance source are not. The editor gets the skinny.

Tags: CarFinance Capital, deep subprime, Finance, nonprime, subprime, Triad Financial

July 2011, F&I and Showroom - Feature

First Quarter Delivers Optimistic Outlook

By Melinda Zabritski

Delinquencies and dollar volume of at-risk loans continued to fall in the first quarter, and auto finance sources responded, with shares of loans to credit-challenged buyers increasing by 11.1 percent. Experian Automotive’s director of automotive credit provides a snapshot of other auto finance trends from the quarter.

Tags: delinquencies, Experian, Finance, Lender, loan approval

July 2011, F&I and Showroom - Feature

More Questions than Answers as CFPB Gets Set to Go Live

By Tom Hudson

The leadership may still be up for grabs at the CFPB, but the newly formed consumer watchdog agency will hit the ground running on July 21.

Tags: CFPB, compliance, Consumer Financial Protection Bureau, Finance, Legal

March 2011, F&I and Showroom - Feature

Ready to Charge Ahead

Ally Financial’s Tim Russi, Mercedes-Benz Financial Services’ Dietmar Exler, Toyota Financial Services’ George Borst and GM Financial’s Dan Berce weighed in on the current state of the auto finance industry.

By Gregory Arroyo

It’s clear that lenders and dealers are feeling good about the road ahead. The two sides met at the 2011 Vehicle Finance Conference to reaffirm the importance of their relationship.

Tags: AFSA, AFSA Vehicle Finance Conference, Ally Financial, Finance, GM Financial, Mercedes-Benz Financial Services, Toyota Financial Services

February 2011, F&I and Showroom - Feature

Brave New World

By Michael Benoit

The fed and consumer advocates are at it again. The magazine’s legal expert tackles the latest attacks on finance reserve and spot deliveries.

Tags: Federal Trade Commission, Finance, spot delivery

January 2011, F&I and Showroom - WebXclusive

10 Fixes to F&I’s Biggest Challenges

By George Angus

F&I expert shows you how to take control of the 10 biggest challenges F&I managers faced in 2010.

Tags: Finance, sales, Tips for Success

October 2010, F&I and Showroom - Feature

Hope in Sight for High-Risk Tiers

By Melinda Zabritski

Things are still challenging for below-prime customers, but the middle tiers are beginning to show signs of life, Experian Automotive reveals.

Tags: average term, Credit Scores, deep subprime, delinquencies, Finance, nonprime, prime financing, subprime, superprime

June 2010, F&I and Showroom - Feature

Lanes Open for Prime Tiers

By Melinda Zabritski

Sixty-day delinquencies are on the decline and credit quality continues to improve, but lenders still favored prime customers in the first quarter.

Tags: average term, Credit Scores, delinquencies, Experian, Finance, new-vehicle financing, Payment Plan, used-vehicle financing

May 2010, F&I and Showroom - Feature

A Prime Opportunity

By George Angus

Credit might not be loosening up as quickly as the industry had hoped, but it is becoming available to the subprime segment. Industry insider provides his take on why that is.

Tags: Credit Scores, credit unions, Finance, subprime

April 2010, F&I and Showroom - Feature

Industry on the Rebound

(Left to right) Thomas Wolfe, president and CEO of Wachovia Dealer Financial Services, John Noone, president of global marketing and sales at Ford Motor Credit Company, and Stephen Lambert, president and CEO of Nissan Motor Acceptance Corp., discuss the state of the auto finance industry during the CEO panel at AFSA’s 14th Annual Vehicle Finance Conference.

By Tony Dupaquier

The mood at this year’s Vehicle Finance Conference was much improved, and lenders are looking to become active once again. However, they will do so with more caution this time around.

Tags: AFSA, dealer, Fair and Accurate Credit Transactions Act of 2003, Federal Trade Commission, Finance, Risk-Based Pricing Rule

April 2010, F&I and Showroom - Feature

Market on the Mend

By Melinda Zabritski

The auto finance market continued to stabilize in the fourth quarter, as the crash of 2008 continues to become a distant memory. New financing, however, will remain the domain of the prime and superprime tiers in the months to come.

Tags: average term, Credit Scores, delinquencies, Experian, Finance, new-vehicle financing, Payment Plan, used-vehicle financing

January 2010, F&I and Showroom - Feature

Going in the Right Direction

By Melinda Zabritski

Experian's director of automotive credit says there were a few signs in the third quarter that automotive finance is on the rebound.

Tags: Credit, Experian, Finance, recession, vehicle recovery

December 2009, F&I and Showroom - Feature

Boost Your Bottom Line

Ohio dealer Bryan Kasper offers theft, environmental protection and combo appearance protection products at his dealerships.

By Justina Ly

Windshield cracks, tire blowouts and door dings are common occurrences for vehicle owners, but do they translate into a market for today’s new wave of F&I products? Dealers say they do.

Tags: ancillary products, Appearance Protection, Dealertrack, dent-and-ding, F&I menus, F&I products, Finance, GAP, Innovative Aftermarket Systems, key replacement, National Automotive Experts, Safe-Guard, Tire and Wheel

October 2009, F&I and Showroom - Feature

Delinquencies Keeping Auto Finance in Slow Lane

By Melinda Zabritski

The economic downturn has put more than $25.5 billion in auto loans at risk, but there were some signs of improvement. Experian Automotive’s director of automotive credit gives her take on what continues to be an unpredictable market.

Tags: average term, Credit Scores, delinquencies, Experian, Finance

September 2009, F&I and Showroom - Cover Story

Calculated Move

By Justina Ly

The Sames family name has been a staple in the Laredo, Texas, community since 1910. But in a market like today’s, reputation alone won’t get it done. That’s why this fourth-generation dealer is counting his blessings for entering the world of in-house financing.

Tags: bhph, credit insurance, Finance

September 2009, F&I and Showroom - Feature

Before Taking the Plunge…

By Thomas B. Hudson

Legal columnist Thomas B. Hudson reviews five items a dealership's related finance company should have in place before it begins buying contracts.

Tags: bhph, Federal Trade Commission, Finance, Gramm-Leach-Bliley, Legal

August 2009, F&I and Showroom - Feature

2009 NAF Survey: Buyers Steered Toward Used

By Justina Ly

The NAF Association’s annual survey revealed the stress finance companies felt heading into 2009, but it also illustrated a firmer grasp of what was at stake. The question is whether this understanding will make financing widely available again.

Tags: average term, delinquencies, FICO, Finance, loan-to-value ratio, NAF Association, nonprime

July 2009, F&I and Showroom - Cover Story

Credit Codes Still a Mystery

By Melinda Zabritski

Not only are lenders staying away from anything subprime, they’re also pushing more consumers toward the used-vehicle market. And with more than $5.7 billion in loans reported 60 days delinquent, Experian Automotive predicts further market volatility.

Tags: average term, Credit Scores, deep subprime, delinquencies, Experian, Finance, new-vehicle financing, nonprime, prime financing, subprime, used-vehicle financing

April 2009, F&I and Showroom - Feature

Tracking the 2008 Credit Crisis

By Melinda Zabritski

By the end of 2008, more than $7 billion worth of automotive loans were 60 days delinquent. Experian market analyst tracks the single-most challenging year for auto finance and provides her take on the road ahead.

Tags: Auto Loans, average term, Credit Scores, delinquencies, Experian, Finance, Payment Plan

January 2007, F&I and Showroom - Feature

Finding, Hiring and Keeping Winners

By Joe Jacobson

Finding a winning F&I manager takes more than a gut feeling. It takes a good selection process, ongoing training and a pay plan that reinforces goals and objectives.

Tags: F&I department, F&I professional, Finance, Hiring, sales department, training

January 2005, F&I and Showroom - Feature

Women Make Their Mark

By Keith Tuber

As female consumers gain greater purchasing power, dealerships are matching the trend by adding more women to their F&I staffs.

Tags: Finance, marketing

July 2003, F&I and Showroom - Feature

Leasing in the Wake of Zero Percent Finance

By Karen Dillon

What can be done for prospective buyers who can’t take advantage of the financing incentives?

Tags: APR, Auto Loans, down payment, Finance, leasing

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Blog

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The Dealer Moved My Goal Posts

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Protecting F&I’s Future

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The editor responds to a reader’s question about whether F&I managers are being replaced by iPads and digital retailing tools.

Game Almost Over

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The Repair Is Covered

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Mad Marv

Marv Eleazer
'We Never Buy This Stuff'

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Every F&I pro gets the occasional ‘F’ customer, but they’re a small part of your business and they’re not worth a minute of mental anguish.

Stop Painting Dealers With a Broad Brush

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His Madness has a few choice words for media members who obsess over every act of dealer malfeasance while ignoring their charitable and volunteer efforts.

I Love F&I. How About You?

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Bound to Fail

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Da Man returns with a message to vehicle manufacturers jumping into the subscription waters: It ain’t gonna happen.

Sharpen Your Survival Skills

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