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March 2015, F&I and Showroom - Feature

Ready to Charge

By Gregory Arroyo

Auto finance sources reveal that they, too, are focused on the customer experience, and say they are ready for what’s expected to be another great year for auto sales.

Tags: AFSA, AFSA Vehicle Finance Conference, Ally Financial, Auto Lending, Capital One Auto Finance, Chase Auto Finance, Consumer Financial Protection Bureau, Department of Justice, Experian Automotive, Finance, J.D. Power and Associates, NADA Convention & Expo, subprime, Wells Fargo, World Omni Financial Corp.

May 2014, F&I and Showroom - Feature

Taking Note

Toyota Carlsbad has received two Notebook leads so far, but officials believe that number will increase when the OEM begins promoting the tool.

By Brittany-Marie Swanson

Two years ago, Toyota began overhauling its digital engagement strategy. Its latest development is Notebook, an online tool the OEM hopes will deliver higher quality leads to its dealers.

Tags: Car Shopping, digital marketing, J.D. Power and Associates, lead generation, lead management, Toyota

May 2014, F&I and Showroom - Feature

Vehicle Dependability Declines

Top 10 nameplates with most problems per 100 vehicles

By Brittany-Marie Swanson

In the same month Consumer Reports advised consumers to skip vehicle service contracts, J.D. Power reported that vehicle dependability declined for the first time in 15 years.

Tags: Consumer Reports, J.D. Power and Associates, Service Contracts, Trends, Vehicle Dependability

April 2014, F&I and Showroom - Feature

Building a Deeper Link

By Jeff Van Dongen

Digital marketing expert reveals how some progressive dealers are attracting 2.5 times more shoppers at 65% less cost than traditional search engine marketing.

Tags: Dealer Websites, digital marketing, Internet Shopper, J.D. Power and Associates, search engine optimization

March 2012, F&I and Showroom - Feature

As Good As Used

Manheim’s trio of (L-R) Sandy Schwartz, Tom Webb and Joe George was on hand to deliver Webb’s annual used-car report and demonstrate several new, web-oriented auction tools.

By Tariq Kamal

The secondary retail and finance markets didn’t dominate the headlines in 2011, but used cars and subprime lending are key to continued growth in the year ahead.

Tags: Auction Genius, Auto Credit Express, CarFinance Capital, J.D. Power and Associates, Manheim, Originations, special finance, subprime, used vehicles, used-vehicle financing, used-vehicle sales, used-vehicle values

March 2012, F&I and Showroom - Cover Story

Updating F&I

By Gregory Arroyo

Connecting F&I to the digital world was the talk at the annual dealer and lender conventions last month, and opinions varied on what the F&I office of the future will look like.

Tags: Bank of America, Chase, Dealertrack, Generation Y, Group 1 Automotive, iPad, iPad Business Applications, J.D. Power and Associates, Mobile Applications, Mobile Website, NADA, NADA Convention and Expo, Reynolds & Reynolds, social media, SOCIALDEALER, Wells Fargo

February 2010, F&I and Showroom - Cover Story

Digital Battlegrounds

By Justina Ly

With the battle for customers going online, dealers are racing to get their hands around this budding marketing medium. Three dealers provide a peek into their strategies.

Tags: Experian, J.D. Power and Associates, KBB.com, Mudd Advertising, social media

April 2008, F&I and Showroom - Feature

Taking the Work Out of Paperwork

By Gregory Arroyo

So much has been made about the time a customer spends at a dealership buying a vehicle. I understand the reasoning. Give customers too much time and you risk them having second thoughts.

Tags: CNW, Editorial Page, J.D. Power and Associates

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Blog

So Here's the Deal

Ronald J. Reahard
The Dealer Moved My Goal Posts

By Ronald J. Reahard
Top trainer has hard-earned advice — and a word of warning — for F&I pros whose dealers seem to change their pay plans every time they have a good month.

Addressing F&I’s Internet Problem

By Ronald J. Reahard
A frustrated F&I manager poses an increasingly common question: How do you sell protection products to customers who demand the final price by phone and then show up with a bank check?

(Video) Selling Eight Products Without Losing the Customer

By Ronald J. Reahard

He Had a Goal: Remembering David Ressler

By Ronald J. Reahard

Done Deal

Gregory Arroyo
The Repair Is Covered

By Gregory Arroyo
The editor opens up about his first service-contract claim, which resulted in a covered and repaired vehicle as well as a few lessons.

Change Is Happening

By Gregory Arroyo
Saddened by the potential loss of another piece of his childhood, the editor tries to put the pieces together when he realizes there’s a good lesson to be learned in a toy retailer’s likely demise.

Who Will Take Up the CFPB's Torch?

By Gregory Arroyo

Military Lending Act Guidance: The Gift That Keeps On Giving

By Gregory Arroyo

Mad Marv

Marv Eleazer
Is That Legal?

By Marv Eleazer
Is manipulating a sales agreement to accommodate a customer’s request to cash out of a dealer-arranged retail sales contract allowed? His Madness gets answers from the industry’s top legal mind.

Overcome Your F&I Weaknesses

By Marv Eleazer
His Madness issues a challenge to every F&I professional: Eradicate your bad work habits, diversify your lender spread, and check your God complex at the door.

Proper Deal Structure Moves Mountains

By Marv Eleazer

Show Us Some Love

By Marv Eleazer

On the Point

Jim Ziegler
Bound to Fail

By Jim Ziegler
Da Man returns with a message to vehicle manufacturers jumping into the subscription waters: It ain’t gonna happen.

Sharpen Your Survival Skills

By Jim Ziegler
‘Da Man’ has a plan you can use to survive the collapse of the car business and remain profitable through the dealer apocalypse.

Sales Rock Stars Still Exist

By Jim Ziegler

The New Stooges

By Jim Ziegler