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August 2015, F&I and Showroom - Feature

The Right Mix

By Ryan Fischer

A manager for a New York-based dealer group explains why the right lender mix is becoming an increasingly blurred variable for dealerships and their F&I offices.

Tags: Auto Lending, Capital One Auto Finance, captive finance, Dealertrack, econtracting, lender strategies

April 2014, F&I and Showroom - Cover Story

PURLs of Wisdom

By Gregory Arroyo

ChannelNet’s Paula Tompkins once toyed around with kiosks designed to take customers through a dealership’s entire sales process. Now she’s using personalized URLs to help captive finance companies realize the bigger role they play in helping dealers move the metal.

Tags: Dealer Websites, Finance, Indirect Lending, lender strategies, web marketing, websites

November 2011, F&I and Showroom - Feature

Industry Summit: Finance Execs Discuss Market Trends

Experian Automotive’s John Gray warned of the potential dangers of finance sources once again getting caught up in a race for market share.

By Gregory Arroyo

The auto finance marketplace is heating up, but executives from six top finance sources said there’s more at play than simply a race for market share.

Tags: Bank of America, Capital One Auto Finance, Experian, Finance, GM Financial, Indirect Lending, Industry Summit, Industry Summit 2011, lender strategies, subprime, TD Auto Finance, Toyota Financial Services, Wells Fargo

May 2010, F&I and Showroom - Feature

5 Roadblocks to F&I Success

By Rick McCormick

It’s still the one department where profits are made, but the F&I office can’t do it alone. Veteran trainer breaks through F&I’s five biggest roadblocks.

Tags: business management, business tools, F&I manager, F&I products, lender strategies, Payment Plan, Sales Tactics

December 2009, F&I and Showroom - Feature

Preparing for Tax Season

By Rob Hagen

One thing is for certain, tax season won’t be like years past. Getting an early start is still key, but strategies will need to be reexamined. Find out what dealers are doing differently this year to prepare for this huge selling opportunity.

Tags: inventory, lender strategies, marketing, tax season

July 2009, F&I and Showroom - Feature

Tricks of the Trade

By Gregory Arroyo

So I stirred up a little controversy on the forum recently. I posted a solicitation for strategies to entice lenders to buy a deal. My inquiry was spurred by a recent conversation with a veteran F&I director.

Tags: Auto Loans, Credit Bureaus, debt-to-ratio, desk managers, Editorial Page, F&I manager, Indirect Lending, lender strategies, Price Guides

June 2009, F&I and Showroom - Feature

Being Brilliant at the Basics

By Rick McCormick

The market dynamics might be in constant flux, but the goals of an F&I manager aren’t. F&I trainer reveals his secrets to becoming brilliant at the basics.

Tags: Customer Retention, F&I products, lender strategies

April 2009, F&I and Showroom - Feature

Keep Lenders from Steering Away Profits

By John Sauers

F&I expert provides four ways to keep lenders from steering away profits.

Tags: F&I products, lender strategies

May 2005, F&I and Showroom - Feature

Wanted: A Jack of All F&I Trades

By Ronald J. Reahard

An F&I manager must perform a broad range of duties, including helping customers, interacting with the sales team and lenders, keeping abreast of changing laws and maintaining a desired level of dealership profitability.

Tags: Credit Applications, F&I manager, F&I products, FICO, lender strategies

November 2004, F&I and Showroom - Feature

Part 8: Secure the Funding

By Jan Kelly

It's a terrible feeling when you've put great effort into a deal only to see it go splat because you can't get the customer's loan approved. Don't let this happen to you.

Tags: Credit Bureaus, Lender, lender strategies, Tips for Success

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Blog

So Here's the Deal

Ronald J. Reahard
Help! My Dealership Is Packing Payments

By Ronald J. Reahard
Top trainer comes to the rescue of an F&I manager who fears an antiquated, discredited, and deceptive sales tactic has taken root at his store.

Sharing the Profit

By Ronald J. Reahard
After losing members of his sales team, a dealer asks the magazine’s resident F&I expert for his take on paying salespeople on F&I income.

Menus Don’t Work Miracles

By Ronald J. Reahard

Avoiding the AAA Objection

By Ronald J. Reahard

Done Deal

Gregory Arroyo
Red Flags Alert

By Gregory Arroyo
The editor believes recent regulatory activity should serve as a warning to dealers who haven’t dusted off their Red Flags compliance programs in the years since the rule took effect.

GAP Suffers Another Setback

By Gregory Arroyo
The editor reveals the truth behind an NPR report critical of the industry’s efforts to undo the Military Lending Act guidance that put the brakes on GAP sales.

Car Buyers Need F&I

By Gregory Arroyo

Protecting F&I’s Future

By Gregory Arroyo

Mad Marv

Marv Eleazer
Readers Are Leaders

By Marv Eleazer
Do you know the minimum amount of tread depth a tire must have for a tire-and-wheel claim to be approved? If you don’t, His Madness has a message for you.

Comply Like Nobody’s Watching

By Marv Eleazer
His Madness wants F&I pros to commit to ethical dealings with customers and finance sources because it’s the right thing to do, not just for the very real threat of reprisal.

'We Never Buy This Stuff'

By Marv Eleazer

Stop Painting Dealers With a Broad Brush

By Marv Eleazer

On the Point

Jim Ziegler
Bound to Fail

By Jim Ziegler
Da Man returns with a message to vehicle manufacturers jumping into the subscription waters: It ain’t gonna happen.

Sharpen Your Survival Skills

By Jim Ziegler
‘Da Man’ has a plan you can use to survive the collapse of the car business and remain profitable through the dealer apocalypse.

Sales Rock Stars Still Exist

By Jim Ziegler

The New Stooges

By Jim Ziegler