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TAG SEARCH RESULT: Service Contracts

November 2015, F&I and Showroom - Cover Story

Agents of Change

Northwest Honda’s GM Tony Carter and business managers Sam Baylasy (center) and Camille Kim (right) are putting information about F&I online to build trust with customers.

By Brittany-Marie Swanson

Studies show that change is coming to the finance department, and dealerships like Northwest Honda and Southern Chrysler-Jeep are making sure their F&I offices are ahead of the digital curve.

Tags: Covideo, EasyCare, F&I products, F&I Video, Online Buying, Online Marketing, Service Contracts, Video Advertising, YouTube

August 2014, F&I and Showroom - Feature

Fueling the Service Pump

By John Lovin

The F&I office can fuel a dealership’s service-retention efforts. F&I insider offers up some recommendations designed to drive car buyers into the service lane.

Tags: parts and service, Prepaid Maintenance, Service Contracts, Tire and Wheel

May 2014, F&I and Showroom - Feature

Vehicle Dependability Declines

Top 10 nameplates with most problems per 100 vehicles

By Brittany-Marie Swanson

In the same month Consumer Reports advised consumers to skip vehicle service contracts, J.D. Power reported that vehicle dependability declined for the first time in 15 years.

Tags: Consumer Reports, J.D. Power and Associates, Service Contracts, Trends, Vehicle Dependability

August 2013, F&I and Showroom - Feature

Going Off Script

By John Lovin

The magazine’s newest F&I trainer offers six insights on how to drive a better connection with customers.

Tags: Customer Service, office, Service Contracts, step-selling

October 2011, F&I and Showroom - Feature

Lights, Camera, Action!

By Jennifer Washington

These five individuals were named category winners for having the best on-camera F&I presentations in five categories. Find out what strategies they employ in the F&I office.

Tags: F&I Presentation, FandIdol, GAP, Industry Summit 2011, key replacement, Service Contracts, Tire and Wheel, Vehicle Theft

July 2011, F&I and Showroom - Feature

A New Lease on Profits

By Rick McCormick

By all accounts, leasing is back, but that doesn’t mean your F&I profits have to suffer. F&I trainer breaks down a process for making leasing a win-win for the finance office and the dealership.

Tags: leasing, new-vehicle leasing, Service Contracts, vehicle leasing

July 2011, F&I and Showroom - Feature

The Tour That Drives VSC and PPM Sales

Salespeople should lead customers on a guided tour of the service and parts department while the F&I manager prepares their paperwork.

By Gerry Gould

The best way to sell a VSC is to create awareness of the need for service and to demonstrate your ability to handle it. F&I trainer explains how a quick tour of your service and parts department can do just that.

Tags: parts and service, Service Contracts, Vehicle Maintenance

May 2011, F&I and Showroom - Feature

Going Big Time

By Gregory Arroyo

Warrantech’s top executive opens up about the 28-year-old company’s recent acquisition, its redesigned product line and more.

Tags: F&I product provider, F&I products, reinsurance, Service Contracts, Warrantech Automotive

April 2011, F&I and Showroom - Feature

Turning Objections Into Sales

By Ronald J. Reahard

F&I trainer runs through six objection-handling techniques for selling service contracts and GAP, and offers advice for closing the customers who listen.

Tags: Customer Service, GAP, objection handling, Service Contracts

November 2010, F&I and Showroom - Feature

Direct Marketing Takes Center Stage

The direct-to-consumer panel session was moderated by (left to right) VisionMenu’s Ron Martin and included Ristken’s Patrick DeMarco, APCO’s Larry Dorfman, CNA’s Jay Sharpnack, the AFIP’s David Robertson and NAC’s Pete Biscardi.

By Editorial Staff

Industry leaders offered their thoughts on whether direct-to-consumer marketing has a place inside dealerships.

Tags: F&I Conference & Expo, marketing, Service Contracts

February 2010, F&I and Showroom - WebXclusive

Protective Talks Credit, F&I Products and GAP’s Improved Stance

By Gregory Arroyo

The magazine goes one-on-one with Brent Griggs, president of Protective’s Asset Protection Division, to discuss a host of topics ― from the F&I product sales and the credit market, to the company’s recent purchase of Prizm. Find out why the company is feeling positive about the coming year.

Tags: ancillary products, Cash for Clunkers program, F&I sales, GAP, Prizm Group, Protective, reinsurance, Service Contracts

July 2009, F&I and Showroom - Feature

Bridging the Finance Gap

By Gregory Arroyo

Service Payment Plan has definitely been busy these days. Listen to what the company’s founder says about the current market, and how his company can help.

Tags: Credit, parts and service, Service Contracts

May 2009, F&I and Showroom - Feature

Driving Profits Through the Service Lane

By Jorge Moas

Creating a process for the service department to sell service contracts isn’t a new concept, but it’s gained a lot of interest lately. F&I expert provides a road map for instituting such a process, and says a successful program needs to start with the dealer.

Tags: economic downturn, fixed operations, JM&A Group, parts and service, Service Contracts

January 2009, F&I and Showroom - Cover Story

Reinsurance’s Resurrection

By Kelli Wood

Ask Bob Cockerham about his reinsurance program and he's quick to say it was his dealership's one glimmer of hope.

Tags: FEDERAL REGULATION, IRS, reinsurance, Service Contracts, tax and title fees

July 2007, F&I and Showroom - Feature

Creating a Pay Plan That Impacts Sales, Compliance

By Becky Chernek

Ancillary products can generate as much as 60 percent of gross profit. Does your pay plan reflect that? Pay plans should reward for superior and compliant performance, but are you factoring in today’s market trends?

Tags: compliance, GAP, Payment Plan, Service Contracts

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Blog

So Here's the Deal

Ronald J. Reahard
Capture Missed VSC Sales

By Ronald J. Reahard
In response to a reader question, the magazine’s F&I wiz updates his plan for re-pitching service contracts to customers who declined the protection at the time of delivery.

The Dealer Moved My Goal Posts

By Ronald J. Reahard
Top trainer has hard-earned advice — and a word of warning — for F&I pros whose dealers seem to change their pay plans every time they have a good month.

Addressing F&I’s Internet Problem

By Ronald J. Reahard

(Video) Selling Eight Products Without Losing the Customer

By Ronald J. Reahard

Done Deal

Gregory Arroyo
Game Almost Over

By Gregory Arroyo
With the CFPB’s controversial guidance officially repealed, the editor delves into what the bureau was really after in its targeting of dealer participation.

The Repair Is Covered

By Gregory Arroyo
The editor opens up about his first service-contract claim, which resulted in a covered and repaired vehicle as well as a few lessons.

Change Is Happening

By Gregory Arroyo

Who Will Take Up the CFPB's Torch?

By Gregory Arroyo

Mad Marv

Marv Eleazer
I Love F&I. How About You?

By Marv Eleazer
His Madness challenges F&I professionals to decide right here and now whether F&I is your career or just a job.

Is That Legal?

By Marv Eleazer
Is manipulating a sales agreement to accommodate a customer’s request to cash out of a dealer-arranged retail sales contract allowed? His Madness gets answers from the industry’s top legal mind.

Overcome Your F&I Weaknesses

By Marv Eleazer

Proper Deal Structure Moves Mountains

By Marv Eleazer

On the Point

Jim Ziegler
Bound to Fail

By Jim Ziegler
Da Man returns with a message to vehicle manufacturers jumping into the subscription waters: It ain’t gonna happen.

Sharpen Your Survival Skills

By Jim Ziegler
‘Da Man’ has a plan you can use to survive the collapse of the car business and remain profitable through the dealer apocalypse.

Sales Rock Stars Still Exist

By Jim Ziegler

The New Stooges

By Jim Ziegler