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August 2016, F&I and Showroom - WebXclusive

Magazine Offers Details on Compliance Summit Program

By Tariq Kamal

Scheduled for Aug. 29-30, Compliance Summit is designed to deliver a crash course in federal regulations and enforcement action to help dealers, agents and industry execs build sustainable sales and F&I processes without sacrificing productivity and profitability.

Tags: ARMD resource Group, CNA National, Compli, compliance, Compliance Summit, Dealer Compliance Consultants, EFG Companies, F&I Express, gvo3 & Associates, Mosaic Compliance Consultants, NFADA, Reynolds & Reynolds, The Warranty Group, Total Dealer Compliance, UDS

August 2016, F&I and Showroom - WebXclusive

F&I and Showroom Names 2016 F&I Pacesetters

By Gregory Arroyo

This year’s field of F&I Pacesetters includes operations from California, Illinois, Texas and Wisconsin. One of them will be named F&I and Showroom's 2016 F&I Dealer of the Year at Industry Summit 2016.

Tags: Carlsbad Buick GMC Cadillac, David Hobbs Honda, F&I Dealer of the Year, F&I Pacesetters, Gerald Hyundai, Hub Hyundai, Industry Summit, Sam Pack's Five Star Ford of Lewisville, Star Dodge Chrysler Jeep Ram Hyundai, The Warranty Group

January 2015, F&I and Showroom - Cover Story

Mobile Update

By Brittany-Marie Swanson

The noise has died down since the first tablet-based F&I menu hit the market in early 2011. But for dealerships like Bowling Green Lincoln Auto Sales, the mobile menu has delivered as promised.

Tags: Dealertrack, hybrid manager, Industry Summit, iPad, iTap Menu, iTapMenu, mobile menu, OptionSoft Technologies, Shawn McCool, StoneEagle Group, The Warranty Group

January 2015, F&I and Showroom - Cover Story

Online F&I

During Industry Summit’s “Building the Fully Online Sales Process” session, tech execs and dealer representatives spoke about the solutions connecting online customers to the in-store sales process.

By Brittany-Marie Swanson

It was a tale of two departments at Industry Summit, where dealers, technology execs and F&I trainers discussed the progress made by sales and F&I teams to convert and finance Internet shoppers.

Tags: Allstate Dealer Services, Autobytel, Black Book, Chrysler, Dealertrack, F&I products, Internet Leads, Internet Shopper, RouteOne, Safe-Guard, The Warranty Group

November 2014, F&I and Showroom - Feature

From the Boardroom

By Gregory Arroyo

The CFPB was top of mind, but company representatives serving on Industry Summit’s annual executive panel delved into other hot-button issues impacting dealers and their F&I offices.

Tags: Consumer Financial Protection Bureau, Executive Panel, Rick Hackett, The Warranty Group, Tony Wanderon

November 2012, F&I and Showroom - Cover Story

Believe in Nice

Ralp Larson, who joined Dick Hannah Dealerships in 2007 as its F&I director, accepted The Warranty Group-sponsored F&I Dealer of the Year award during Industry Summit 2012.

By Gregory Arroyo

This year’s F&I Dealer of the Year goes to great lengths to stay out of the limelight. But the dealer group was willing to open up to F&I and Showroom about what has turned out to be a banner year for the 63-year-old operation.

Tags: Dick Hannah, Dick Hannah Dealerships, DOY Winners, F&I and Showroom, F&I Dealer of the Year, F&I director, Industry Summit 2012, Jason Hannah, Ralph Larson, The Warranty Group

January 2011, F&I and Showroom - Feature

Getting Resourceful

The Warranty Group's company president and COO of North American operations Michael Frosch.

By Gregory Arroyo

The magazine catches up with The Warranty Group’s Michael Frosch to discuss F&I, automotive retailing and the road ahead.

Tags: F&I products, The Warranty Group

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Blog

So Here's the Deal

Ronald J. Reahard
Handling the ‘Last Car’ Objection

By Ronald J. Reahard
Older clients who say they are buying their last car need to be protected just as much as a first-time buyer. The magazine’s resident F&I pro explains.

Sold But Not Closed

By Ronald J. Reahard
An F&I manager from Atlanta had a service contract sold to a cash customer — that’s until he went for more. The magazine’s resident F&I pro weighs in.

(Video) Measuring Up

By Ronald J. Reahard

It's OK to Be Nervous

By Ronald J. Reahard

Done Deal

Gregory Arroyo
It Is Unwise to Lower Your Defenses

By Gregory Arroyo
The editor wonders how regulators, including two new mini-CFPBs in Pennsylvania and Maryland, view a consumer advocacy group’s highly critical report on how dealers price F&I protections.

What's Really Behind the Subprime Pullback?

By Gregory Arroyo
One F&I insider says there’s more to the subprime pullback than the recent uptick in delinquencies. He says regulators are the real reason finance sources are so risk-averse.

What’s Your Take?

By Gregory Arroyo

Connecting the Dots

By Gregory Arroyo

Mad Marv

Marv Eleazer
G.O.Y.A.

By Marv Eleazer
His Madness wants more F&I managers to improve turnover rates by taking an active role in the sales process.

The Little Things

By Marv Eleazer
Reading about one of the first-known cybercrimes gets His Madness thinking about how small issues can morph into big problems.

Industry Summit: It’s Worth the Investment

By Marv Eleazer

6 Ways to Deliver Exceptional Service

By Marv Eleazer

On the Point

Jim Ziegler
Sharpen Your Survival Skills

By Jim Ziegler
‘Da Man’ has a plan you can use to survive the collapse of the car business and remain profitable through the dealer apocalypse.

Sales Rock Stars Still Exist

By Jim Ziegler
Da Man says $40,000-a-month sales rock stars still exist. He says you’ll find them on YouTube and Facebook Live.

The New Stooges

By Jim Ziegler

Is Your Quick Lube Driving Away Business?

By Jim Ziegler