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Dealer Performance Under Lender Spotlight

August 2009, F&I and Showroom - Feature

by Jack Tracey

As Chrysler and General Motors emerge from bankruptcy, their efforts to do so have created unprecedented concern about the present and future values of their cars and the collateral protection they provide. The economy is in a serious recession and the auto securitization market has all but stopped functioning, so what is the industry to do? This question was at the heart of discussions at the National Auto Finance (NAF) Association’s 13th annual Nonprime Auto Financing Conference.

Held June 3-5 in Fort Worth, Texas, the conference opened up with a panel discussion between three executives representing active nonprime auto finance companies, including Tommy Moore, chairman and CEO of First Investors Financial Services Group, Ian Anderson, CEO of Westlake Financial, and Bill Jones, president of Regional Acceptance Corp.

Moore said First Investors is focusing on lower loan-to-value ratios, shorter terms and trying to price risk appropriately. He added that the finance company’s portfolio has shifted toward used vehicles.

Westlake’s Anderson said his company is paying close attention to credit bureau information. He feels that income level isn’t as relevant for nonprime accounts as it is for prime credit.

Jones said that Regional Acceptance is using static pool analysis to monitor how effective its underwriting and collections are, with the company performing like-income and like-term analysis on its portfolio. The finance company has also reduced loan terms, with Jones saying the company is averaging 64 months. He also said his company is attempting to improve servicing by being proactive rather than reactive. The goal behind this effort is to develop underwriting and collection strategies that look at attributes not traditionally related to risk.

Executives of nonprime auto finance companies discuss the credit market at the 13th annual Nonprime Auto Financing Conference.

All three panelists were asked about the bankruptcies of Chrysler and General Motors. Moore stated that First Investors grades dealers and is more focused on dealer risk than on manufacturers. Jones stated that Regional Acceptance still finances Chrysler, but is looking more closely at its dealer relationships. The lender is also focusing on dealer financial statements, pulling Better Business Bureau reports on dealers and monitoring consumer complaints.

In regards to collections and servicing, Anderson stated that Westlake is working on ways to make it easier and more convenient for customers to make payments. Moore said First Investors currently rewards collection performance with incentive programs. Jones added that Regional Acceptance continues to make adjustments to its collections and servicing efforts by studying risk indicators for negative trends.

In addition to the executive panel, the conference featured an operations panel to discuss current collection techniques. Panelists said greater emphasis is being placed on speaking directly with customers rather than communicating by e-mail and letters. Finance sources are also extending terms on delinquent accounts. In general, everything is being done to keep people in their cars.

It’s clear that creditors in the auto finance sector are doing all they can to keep people in their vehicles. And those finance sources that are surviving in today’s market are doing so because they are paying attention to risk indicators and finding effective ways to work with delinquent customers. All of this should work to build a stronger and more effective auto finance sector when today’s economic crisis abates.

Jack Tracey is the executive director of the National Automotive Finance (NAF) Association. For more information, visit

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