The Industry's Leading Source For F&I, Sales And Technology

Article

A Final Message From the Chairman

Jeff Carlson reflects on his term as the NADA’s 2016 chairman, highlighting the association’s victories as well as the challenges ahead.

December 2016, F&I and Showroom - WebXclusive

by Jeff Carlson

In his recent Chairman’s Column posted on the National Automobile Dealers Association’s website, Jeff Carlson reflected on his term as 2016 NADA chairman. He highlighted the trade group’s victories, listed the challenges ahead, and reminded members of the association’s great leadership team.

***

As the last month of 2016 is well under way, we often become engrossed in holiday plans, end-of-year travel and New Year's resolutions. But it's equally important to pause and appreciate what we've accomplished over the past year. The National Automobile Dealers Association would like to thank its amazing dealer network — more than 16,500 strong — for the hard work and passion that helped us earn a record-breaking year.

2016 has been an excellent year for the auto industry as we end with about 17.5 million new-car sales. It seems timing is on our side. In the regulatory and legislative arenas, the NADA continued to hold its defensive line with the Consumer Financial Protection Bureau's intrusion into our business. We worked hard to gain traction for the critical Senate Bill 2663, which aims to curb the CFPB's regulatory overreach. We tackled many other regulatory agencies with the knowledge that many of their policies have a significantly negative impact on the dealer business. We quantified and communicated the potentially negative economic impact to consumer affordability. This includes examining CAFE rules, recall mandates, manufacturer direct sales and many others. The NADA's messages were effectively circulated and re-circulated through the year in major news outlets, including The Wall Street Journal, Bloomberg and The New York Times, just to name a few.

I have had the honor of reminding the greater public that dealers are the solution, not the problem. We are agents of change, and I've had the great opportunity to meet many of you and speak at your state association conventions. Internally, the NADA has never been stronger. Our re-branding is complete and with NADA President Peter Welch at the helm, this association has never been leaner, more focused and more ready to take our members through the challenges of the next century. Let's celebrate the NADA's century milestone together at the 100th Convention & Expo in New Orleans in January. Allow me the opportunity to thank you in person while handing the keys over to 2017 NADA Chairman Mark Scarpelli.

Finally, I want to thank each and every one of you for an excellent year as your NADA chairman. I have met so many passionate and hardworking dealers throughout the United States and abroad in four different countries. Each time, I'm amazed at the kinship we have and the spirit we share — we are all resilient and energetic, with high risk tolerance and boundless entrepreneurial skills. Dealers here in the United States have the best advantage with our incredible business model called the franchise system. It is a valuable asset for dealers and the envy of the world. For 100 years, we've served the driving public better than anyone else through this system, and I know it will take us through the next 100. I could not have had such a productive year without the great leadership at the NADA and the love and unswerving support of my wife Nancy and my children. As we all look to the future, let us not forget to appreciate the blessings of the past year.

On behalf of NADA, I wish you a very happy holiday season and a boundless and prosperous New Year!

 

Your Comment

Please note that comments may be moderated. 
Leave this field empty:
Your Name:  
Your Email:  

Blog

So Here's the Deal

Ronald J. Reahard
Handling the ‘Last Car’ Objection

By Ronald J. Reahard
Older clients who say they are buying their last car need to be protected just as much as a first-time buyer. The magazine’s resident F&I pro explains.

Sold But Not Closed

By Ronald J. Reahard
An F&I manager from Atlanta had a service contract sold to a cash customer — that’s until he went for more. The magazine’s resident F&I pro weighs in.

(Video) Measuring Up

By Ronald J. Reahard

It's OK to Be Nervous

By Ronald J. Reahard

Done Deal

Gregory Arroyo
It Is Unwise to Lower Your Defenses

By Gregory Arroyo
The editor wonders how regulators, including two new mini-CFPBs in Pennsylvania and Maryland, view a consumer advocacy group’s highly critical report on how dealers price F&I protections.

What's Really Behind the Subprime Pullback?

By Gregory Arroyo
One F&I insider says there’s more to the subprime pullback than the recent uptick in delinquencies. He says regulators are the real reason finance sources are so risk-averse.

What’s Your Take?

By Gregory Arroyo

Connecting the Dots

By Gregory Arroyo

Mad Marv

Marv Eleazer
G.O.Y.A.

By Marv Eleazer
His Madness wants more F&I managers to improve turnover rates by taking an active role in the sales process.

The Little Things

By Marv Eleazer
Reading about one of the first-known cybercrimes gets His Madness thinking about how small issues can morph into big problems.

Industry Summit: It’s Worth the Investment

By Marv Eleazer

6 Ways to Deliver Exceptional Service

By Marv Eleazer

On the Point

Jim Ziegler
Sharpen Your Survival Skills

By Jim Ziegler
‘Da Man’ has a plan you can use to survive the collapse of the car business and remain profitable through the dealer apocalypse.

Sales Rock Stars Still Exist

By Jim Ziegler
Da Man says $40,000-a-month sales rock stars still exist. He says you’ll find them on YouTube and Facebook Live.

The New Stooges

By Jim Ziegler

Is Your Quick Lube Driving Away Business?

By Jim Ziegler