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Done Deal

Still a Work in Progress

December 4, 2017

The editor explains why he put another digital retailing startup on the cover and looks at two studies that point to online car buying and financing still being a work in progress.

Tags: digital retailing, F&I manager, F&I products, Honcker, online F&I

Author: Gregory Arroyo | Posted @ Monday, December 4, 2017 5:44 PM | » Comments(0)

It Is Unwise to Lower Your Defenses

The editor wonders how regulators, including two new mini-CFPBs in Pennsylvania and Maryland, view a consumer advocacy group’s highly critical report on how dealers price F&I protections.

November 14, 2017

The editor wonders how regulators, including two new mini-CFPBs in Pennsylvania and Maryland, view a consumer advocacy group’s highly critical report on how dealers price F&I protections.

Tags: auto finance, compliance, Consumer Financial Protection Bureau, Dodd-Frank Act, Hudson Cook, National Consumer Law Center

Author: Gregory Arroyo | Posted @ Tuesday, November 14, 2017 3:59 PM | » Comments(0)

What's Really Behind the Subprime Pullback?

One F&I insider says there’s more to the subprime pullback than the recent uptick in delinquencies. He says regulators are the real reason finance sources are so risk-averse.

October 10, 2017

One F&I insider says there’s more to the subprime pullback than the recent uptick in delinquencies. He says regulators are the real reason finance sources are so risk-averse.

Tags: auto finance, compliance, Consumer Financial Protection Bureau, F&I office

Author: Gregory Arroyo | Posted @ Tuesday, October 10, 2017 4:05 PM | » Comments(0)

What’s Your Take?

The editor provides an up-close look at the topics he hopes to cover during his Industry Summit 2017 panel session. He’d also like to hear your take on these hot-button issues.

September 18, 2017

The editor provides an up-close look at the topics he hopes to cover during his Industry Summit 2017 panel session. He’d also like to hear your take on these hot-button issues.

Tags: auto finance, General Motors, Great Recession, Hurricane Harvey, Hurricane Irma, used-vehicle sales

Author: Gregory Arroyo | Posted @ Monday, September 18, 2017 1:02 PM | » Comments(0)

Connecting the Dots

The editor opens up about his time in the car audio industry and how that experience shaped his thoughts about the internet, telematics, and the connected car.

August 19, 2017

The editor opens up about his time in the car audio industry and how that experience shaped his thoughts about the internet, telematics, and the connected car.

Tags: CalAmp, connected car, General Motors, infotainment, LoJack, OnStar, Spireon, telematics

Author: Gregory Arroyo | Posted @ Saturday, August 19, 2017 1:24 PM | » Comments(0)

See You in Big D

The editor offers a breakdown of Industry Summit 2017, which will feature F&I Think Tank, the Special Finance Conference, Compliance Summit, and The Best Training Day Ever.

June 30, 2017

The editor offers a breakdown of Industry Summit 2017, which will feature F&I Think Tank, the Special Finance Conference, Compliance Summit, and The Best Training Day Ever.

Tags: Best Training Day Ever, Business Development Center, Compliance Summit, dealer, F&I manager, F&I Think Tank, F&I training, Industry Summit, Internet Manager, Special Finance Conference

Author: Gregory Arroyo | Posted @ Friday, June 30, 2017 12:27 PM | » Comments(1)

Don’t Tune Out

The editor takes you inside a conference that had digital retailing makers wooing auto finance execs.

June 9, 2017

The editor takes you inside a conference that had digital retailing makers wooing auto finance execs.

Tags: Ally, AutoFi, Blinker, Carvoy, Clearlane, Dealertrack, digital retailing, Honcker, online F&I, uQuote

Author: Gregory Arroyo | Posted @ Friday, June 9, 2017 1:13 PM | » Comments(0)

Generationally Speaking

What was supposed to be a listen-and-learn assignment turns into fodder for the editor’s monthly page, and he thinks you’ll understand why.

May 2, 2017

What was supposed to be a listen-and-learn assignment turns into fodder for the editor’s monthly page, and he thinks you’ll understand why.

Tags: digital marketing, Gen Y, Gen Z, Millennials, showroom

Author: Gregory Arroyo | Posted @ Tuesday, May 2, 2017 3:54 PM | » Comments(0)

Credit Crisis or Market Rationalization?

Delinquencies are rising and auto finance sources are responding. But the editor wonders if there’s something else at play.

April 11, 2017

Delinquencies are rising and auto finance sources are responding. But the editor wonders if there’s something else at play.

Tags: Anil Goyal, auto finance, Black Book, credit crisis, CUDL, GM Financial, Great Recession, leasing, National Auto Care, used-vehicle values

Author: Gregory Arroyo | Posted @ Tuesday, April 11, 2017 8:58 AM | » Comments(0)

How to Lose a Customer

The editor shares a story of good intentions gone wrong. He believes there’s a learning lesson for all, including himself.

March 7, 2017

The editor shares a story of good intentions gone wrong. He believes there’s a learning lesson for all, including himself.

Tags: CSI, customer satisfaction, dealer reviews, digital retailing

Author: Gregory Arroyo | Posted @ Tuesday, March 7, 2017 11:41 AM | » Comments(1)

Resistance Isn’t Always Futile

The editor delves into results of a new study that says 60% of dealers who aren’t using tablets aren’t even considering adopting them.

February 10, 2017

The editor delves into results of a new study that says 60% of dealers who aren’t using tablets aren’t even considering adopting them.

Tags: digital retailing, eLEND, F&I manager, F&I menu, online F&I, Pete MacInnis, tablet menu

Author: Gregory Arroyo | Posted @ Friday, February 10, 2017 4:28 PM | » Comments(1)

Time to Change the Message

The editor wonders what marketers hope to accomplish by bashing F&I and warns them not to bite the hand that pushes the buttons.

January 10, 2017

The editor wonders what marketers hope to accomplish by bashing F&I and warns them not to bite the hand that pushes the buttons.

Tags: F&I, Financing, online F&I, technology

Author: Gregory Arroyo | Posted @ Tuesday, January 10, 2017 3:19 PM | » Comments(5)

Turning 100

The editor reflects on his decade-long connection to the industry and the 100-year-old association that drives it.

December 27, 2016

The editor reflects on his decade-long connection to the industry and the 100-year-old association that drives it.

Tags: Anniversary, NADA, NADA Convention

Author: Gregory Arroyo | Posted @ Tuesday, December 27, 2016 12:01 PM | » Comments(1)

Are the CFPB’s Days Numbered?

Can President-elect Donald Trump really deliver on his promise to ‘dismantle the Dodd-Frank Act’? The editor’s regulatory insiders say that outcome, while possible, is highly unlikely.

December 6, 2016

Can President-elect Donald Trump really deliver on his promise to ‘dismantle the Dodd-Frank Act’? The editor’s regulatory insiders say that outcome, while possible, is highly unlikely.

Tags: CFPB, Dodd-Frank Act, Regulations, Vehicle Sales

Author: Gregory Arroyo | Posted @ Tuesday, December 6, 2016 11:59 AM | » Comments(0)

Anti-Consumer, Me?

The editor addresses claims that he’s anti-consumer and anti-transparent. Apparently, he’s been sitting on the digital fence a little too long.

November 7, 2016

The editor addresses claims that he’s anti-consumer and anti-transparent. Apparently, he’s been sitting on the digital fence a little too long.

Tags: F& Pricing, F&I, online F&I, technology

Author: Gregory Arroyo | Posted @ Monday, November 7, 2016 2:07 PM | » Comments(0)

F&I's Big Moment

The editor shares the details of what he believes will go down as a historic moment in the history of F&I.

October 4, 2016

The editor shares the details of what he believes will go down as a historic moment in the history of F&I.

Tags: F&I, Industry Summit, online F&I, technology

Author: Gregory Arroyo | Posted @ Tuesday, October 4, 2016 2:30 PM | » Comments(6)

Striking a Balance

Moved by what he heard from this year’s F&I Pacesetters, the editor offers his thoughts on a topic he believes the industry needs to seriously address.

September 1, 2016

Moved by what he heard from this year’s F&I Pacesetters, the editor offers his thoughts on a topic he believes the industry needs to seriously address.

Tags: F&I, F&I Pacesetters, Industry Summit

Author: Gregory Arroyo | Posted @ Thursday, September 1, 2016 1:24 PM | » Comments(1)

Get Certified, Get Trained

The editor responds to some of the chatter he’s hearing about the CFPB turning its attention toward F&I products. He then reveals why readers need to register for this month’s Compliance Summit.

July 28, 2016

The editor responds to some of the chatter he’s hearing about the CFPB turning its attention toward F&I products. He then reveals why readers need to register for this month’s Compliance Summit.

Tags: auto finance, CFPB, Compliance Summit, F&I manager, National Automobile Dealers Association

Author: Gregory Arroyo | Posted @ Thursday, July 28, 2016 11:18 AM | » Comments(0)

Righting a Wrong

The editor gets called out by a reader about a cash-conversion technique he detailed in the magazine’s June issue.

July 6, 2016

The editor gets called out by a reader about a cash-conversion technique he detailed in the magazine’s June issue.

Tags: Ally, Cash Conversion, compliance, GM Financial, training

Author: Gregory Arroyo | Posted @ Wednesday, July 6, 2016 3:19 PM | » Comments(0)

Making the Final Round

The editor offers a few tips on becoming a 2017 F&I Pacesetter and winning the magazine’s coveted F&I Dealer of the Year award.

June 21, 2016

The editor offers a few tips on becoming a 2017 F&I Pacesetter and winning the magazine’s coveted F&I Dealer of the Year award.

Tags: Awards, F&I Dealer of the Year, F&I Pacesetter

Author: Gregory Arroyo | Posted @ Tuesday, June 21, 2016 12:45 PM | » Comments(0)

No Tanking Here

The editor shares the moment he knew F&I Think Tank had delivered on its promise to provide F&I pros a place to call their own.

June 3, 2016

The editor shares the moment he knew F&I Think Tank had delivered on its promise to provide F&I pros a place to call their own.

Tags: Dealer Summit, F&I, Think Tank

Author: Gregory Arroyo | Posted @ Friday, June 3, 2016 11:18 AM | » Comments(0)

Leave F&I to the Pros

Reconnecting with a true F&I pro helped restore the editor’s faith in the industry he covers.

May 6, 2016

Reconnecting with a true F&I pro helped restore the editor’s faith in the industry he covers.

Tags: F&I Industry, F&I technology, NADA Convention and Expo, Sales Process

Author: Gregory Arroyo | Posted @ Friday, May 6, 2016 11:07 AM | » Comments(1)

We Are Ready

The editor looks back at some of the positives that came out of the Great Recession and explains why that painful period has the industry prepared for whatever the future holds.

April 6, 2016

The editor looks back at some of the positives that came out of the Great Recession and explains why that painful period has the industry prepared for whatever the future holds.

Tags: Cox Automotive, Innovations, NADA, National Auto Dealers Association Convention, technology, vAuto

Author: Gregory Arroyo | Posted @ Wednesday, April 6, 2016 3:55 PM | » Comments(0)

Threat or Opportunity

The editor weighs in on new technology in the F&I space and why solutions that appear threatening could represent new opportunities for sales.

March 30, 2016

The editor weighs in on new technology in the F&I space and why solutions that appear threatening could represent new opportunities for sales.

Tags: F&I Innovations, Millennials, NADA Convention and Expo, technology

Author: Gregory Arroyo | Posted @ Wednesday, March 30, 2016 2:48 PM | » Comments(0)

What Will You Do?

The editor wonders if the F&I office’s days are numbered after reading some disturbing emails that arrived just as the FTC was gearing up to study the in-dealership experience.

March 3, 2016

The editor wonders if the F&I office’s days are numbered after reading some disturbing emails that arrived just as the FTC was gearing up to study the in-dealership experience.

Tags: Car Buying Process, CUneXus, Federal Trade Commission, SpringboardAuto

Author: Gregory Arroyo | Posted @ Thursday, March 3, 2016 10:20 AM | » Comments(0)

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