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Red Flags Alert

The editor believes recent regulatory activity should serve as a warning to dealers who haven’t dusted off their Red Flags compliance programs in the years since the rule took effect.

October 9, 2018

The editor believes recent regulatory activity should serve as a warning to dealers who haven’t dusted off their Red Flags compliance programs in the years since the rule took effect.

Tags: compliance, Red Flags Rule

Author: Gregory Arroyo | Posted @ Tuesday, October 9, 2018 7:22 AM | » Comments(0)

GAP Suffers Another Setback

The editor reveals the truth behind an NPR report critical of the industry’s efforts to undo the Military Lending Act guidance that put the brakes on GAP sales.

August 30, 2018

The editor reveals the truth behind an NPR report critical of the industry’s efforts to undo the Military Lending Act guidance that put the brakes on GAP sales.

Tags: GAP, GAPA, Military Lending Act, NADA, Wise F&I

Author: Gregory Arroyo | Posted @ Thursday, August 30, 2018 9:06 AM | » Comments(1)

Car Buyers Need F&I

Current market trends are playing right into the F&I product pitch, but they also reveal trouble ahead for the automotive retail industry at large.

August 6, 2018

Current market trends are playing right into the F&I product pitch, but they also reveal trouble ahead for the automotive retail industry at large.

Tags: Appearance Protection, average transaction price, Cox Automotive, Edmunds, F&I products, interest rate, Kelley Blue Book, negative equity, Vehicle Service Contract

Author: Gregory Arroyo | Posted @ Monday, August 6, 2018 3:05 PM | » Comments(4)

Protecting F&I’s Future

The editor responds to a reader’s question about whether F&I managers are being replaced by iPads and digital retailing tools.

July 3, 2018

The editor responds to a reader’s question about whether F&I managers are being replaced by iPads and digital retailing tools.

Tags: digital retailing, F&I manager, online F&I

Author: Gregory Arroyo | Posted @ Tuesday, July 3, 2018 1:37 PM | » Comments(0)

Game Almost Over

With the CFPB’s controversial guidance officially repealed, the editor delves into what the bureau was really after in its targeting of dealer participation.

May 30, 2018

With the CFPB’s controversial guidance officially repealed, the editor delves into what the bureau was really after in its targeting of dealer participation.

Tags: auto finance, CFPB, compliance, Consumer Financial Protection Bureau, dealer participation, guidance, markdowns, markups

Author: Gregory Arroyo | Posted @ Wednesday, May 30, 2018 3:33 PM | » Comments(1)

The Repair Is Covered

The editor opens up about his first service-contract claim, which resulted in a covered and repaired vehicle as well as a few lessons.

May 7, 2018

The editor opens up about his first service-contract claim, which resulted in a covered and repaired vehicle as well as a few lessons.

Tags: claims, F&I product, service department, Vehicle Service Contract, warranty

Author: Gregory Arroyo | Posted @ Monday, May 7, 2018 2:48 PM | » Comments(2)

Change Is Happening

Saddened by the potential loss of another piece of his childhood, the editor tries to put the pieces together when he realizes there’s a good lesson to be learned in a toy retailer’s likely demise.

April 5, 2018

Saddened by the potential loss of another piece of his childhood, the editor tries to put the pieces together when he realizes there’s a good lesson to be learned in a toy retailer’s likely demise.

Author: Gregory Arroyo | Posted @ Thursday, April 5, 2018 10:28 AM | » Comments(0)

Who Will Take Up the CFPB's Torch?

The CFPB’s acting director tells state regulators there will no longer be ‘regulation by enforcement,” but the editor believes there’s a long list of regulators waiting to take up the torch.

March 12, 2018

The CFPB’s acting director tells state regulators there will no longer be ‘regulation by enforcement,” but the editor believes there’s a long list of regulators waiting to take up the torch.

Tags: attorney general, auto finance, CFPB, compliance, F&I manager, National Association of Attorneys General

Author: Gregory Arroyo | Posted @ Monday, March 12, 2018 3:45 PM | » Comments(0)

Military Lending Act Guidance: The Gift That Keeps On Giving

Thanks could be in order when the industry gets together for NADA 2018, as the editor hears that a resolution to the Military Lending Act controversy isn’t far off.

March 8, 2018

Thanks could be in order when the industry gets together for NADA 2018, as the editor hears that a resolution to the Military Lending Act controversy isn’t far off.

Tags: American Financial Services Association, auto finance, compliance, Department of Defense, Hudson Cook LLC, Military Lending Act, NADA, National Automobile Dealers Association, Robert Wilkie

Author: Gregory Arroyo | Posted @ Thursday, March 8, 2018 5:01 PM | » Comments(1)

Resolution Needed

The editor shares some insider information regarding the industry’s efforts to get the Defense Department to reconsider last month’s interpretive rule regarding the sale of GAP and credit insurance to military consumers.

February 6, 2018

The editor shares some insider information regarding the industry’s efforts to get the Defense Department to reconsider last month’s interpretive rule regarding the sale of GAP and credit insurance to military consumers.

Tags: auto finance, compliance, credit-protection product, Department of Defense, GAP, Military Lending Act

Author: Gregory Arroyo | Posted @ Tuesday, February 6, 2018 9:40 AM | » Comments(1)

Rescinding the CFPB’s Auto Finance Guidance

January 4, 2018

The editor debunks a few myths about the Consumer Financial Protection Bureau, then explains why the industry is on the brink of repealing the bureau’s auto finance guidance.

Tags: CFPB, Finance, Regulations

Author: Gregory Arroyo | Posted @ Thursday, January 4, 2018 10:57 AM | » Comments(1)

Still a Work in Progress

December 4, 2017

The editor explains why he put another digital retailing startup on the cover and looks at two studies that point to online car buying and financing still being a work in progress.

Tags: digital retailing, F&I manager, F&I products, Honcker, online F&I

Author: Gregory Arroyo | Posted @ Monday, December 4, 2017 5:44 PM | » Comments(0)

It Is Unwise to Lower Your Defenses

The editor wonders how regulators, including two new mini-CFPBs in Pennsylvania and Maryland, view a consumer advocacy group’s highly critical report on how dealers price F&I protections.

November 14, 2017

The editor wonders how regulators, including two new mini-CFPBs in Pennsylvania and Maryland, view a consumer advocacy group’s highly critical report on how dealers price F&I protections.

Tags: auto finance, compliance, Consumer Financial Protection Bureau, Dodd-Frank Act, Hudson Cook, National Consumer Law Center

Author: Gregory Arroyo | Posted @ Tuesday, November 14, 2017 3:59 PM | » Comments(0)

What's Really Behind the Subprime Pullback?

One F&I insider says there’s more to the subprime pullback than the recent uptick in delinquencies. He says regulators are the real reason finance sources are so risk-averse.

October 10, 2017

One F&I insider says there’s more to the subprime pullback than the recent uptick in delinquencies. He says regulators are the real reason finance sources are so risk-averse.

Tags: auto finance, compliance, Consumer Financial Protection Bureau, F&I office

Author: Gregory Arroyo | Posted @ Tuesday, October 10, 2017 4:05 PM | » Comments(0)

What’s Your Take?

The editor provides an up-close look at the topics he hopes to cover during his Industry Summit 2017 panel session. He’d also like to hear your take on these hot-button issues.

September 18, 2017

The editor provides an up-close look at the topics he hopes to cover during his Industry Summit 2017 panel session. He’d also like to hear your take on these hot-button issues.

Tags: auto finance, General Motors, Great Recession, Hurricane Harvey, Hurricane Irma, used-vehicle sales

Author: Gregory Arroyo | Posted @ Monday, September 18, 2017 1:02 PM | » Comments(0)

Connecting the Dots

The editor opens up about his time in the car audio industry and how that experience shaped his thoughts about the internet, telematics, and the connected car.

August 19, 2017

The editor opens up about his time in the car audio industry and how that experience shaped his thoughts about the internet, telematics, and the connected car.

Tags: CalAmp, connected car, General Motors, infotainment, LoJack, OnStar, Spireon, telematics

Author: Gregory Arroyo | Posted @ Saturday, August 19, 2017 1:24 PM | » Comments(0)

See You in Big D

The editor offers a breakdown of Industry Summit 2017, which will feature F&I Think Tank, the Special Finance Conference, Compliance Summit, and The Best Training Day Ever.

June 30, 2017

The editor offers a breakdown of Industry Summit 2017, which will feature F&I Think Tank, the Special Finance Conference, Compliance Summit, and The Best Training Day Ever.

Tags: Best Training Day Ever, Business Development Center, Compliance Summit, dealer, F&I manager, F&I Think Tank, F&I training, Industry Summit, Internet Manager, Special Finance Conference

Author: Gregory Arroyo | Posted @ Friday, June 30, 2017 12:27 PM | » Comments(1)

Don’t Tune Out

The editor takes you inside a conference that had digital retailing makers wooing auto finance execs.

June 9, 2017

The editor takes you inside a conference that had digital retailing makers wooing auto finance execs.

Tags: Ally, AutoFi, Blinker, Carvoy, Clearlane, Dealertrack, digital retailing, Honcker, online F&I, uQuote

Author: Gregory Arroyo | Posted @ Friday, June 9, 2017 1:13 PM | » Comments(0)

Generationally Speaking

What was supposed to be a listen-and-learn assignment turns into fodder for the editor’s monthly page, and he thinks you’ll understand why.

May 2, 2017

What was supposed to be a listen-and-learn assignment turns into fodder for the editor’s monthly page, and he thinks you’ll understand why.

Tags: digital marketing, Gen Y, Gen Z, Millennials, Showroom

Author: Gregory Arroyo | Posted @ Tuesday, May 2, 2017 3:54 PM | » Comments(0)

Credit Crisis or Market Rationalization?

Delinquencies are rising and auto finance sources are responding. But the editor wonders if there’s something else at play.

April 11, 2017

Delinquencies are rising and auto finance sources are responding. But the editor wonders if there’s something else at play.

Tags: Anil Goyal, auto finance, Black Book, credit crisis, CUDL, GM Financial, Great Recession, leasing, National Auto Care, used-vehicle values

Author: Gregory Arroyo | Posted @ Tuesday, April 11, 2017 8:58 AM | » Comments(0)

How to Lose a Customer

The editor shares a story of good intentions gone wrong. He believes there’s a learning lesson for all, including himself.

March 7, 2017

The editor shares a story of good intentions gone wrong. He believes there’s a learning lesson for all, including himself.

Tags: CSI, customer satisfaction, dealer reviews, digital retailing

Author: Gregory Arroyo | Posted @ Tuesday, March 7, 2017 11:41 AM | » Comments(1)

Resistance Isn’t Always Futile

The editor delves into results of a new study that says 60% of dealers who aren’t using tablets aren’t even considering adopting them.

February 10, 2017

The editor delves into results of a new study that says 60% of dealers who aren’t using tablets aren’t even considering adopting them.

Tags: digital retailing, eLEND, F&I manager, F&I menu, online F&I, Pete MacInnis, tablet menu

Author: Gregory Arroyo | Posted @ Friday, February 10, 2017 4:28 PM | » Comments(1)

Time to Change the Message

The editor wonders what marketers hope to accomplish by bashing F&I and warns them not to bite the hand that pushes the buttons.

January 10, 2017

The editor wonders what marketers hope to accomplish by bashing F&I and warns them not to bite the hand that pushes the buttons.

Tags: F&I, Financing, online F&I, technology

Author: Gregory Arroyo | Posted @ Tuesday, January 10, 2017 3:19 PM | » Comments(5)

Turning 100

The editor reflects on his decade-long connection to the industry and the 100-year-old association that drives it.

December 27, 2016

The editor reflects on his decade-long connection to the industry and the 100-year-old association that drives it.

Tags: Anniversary, NADA, NADA Convention

Author: Gregory Arroyo | Posted @ Tuesday, December 27, 2016 12:01 PM | » Comments(1)

Are the CFPB’s Days Numbered?

Can President-elect Donald Trump really deliver on his promise to ‘dismantle the Dodd-Frank Act’? The editor’s regulatory insiders say that outcome, while possible, is highly unlikely.

December 6, 2016

Can President-elect Donald Trump really deliver on his promise to ‘dismantle the Dodd-Frank Act’? The editor’s regulatory insiders say that outcome, while possible, is highly unlikely.

Tags: CFPB, Dodd-Frank Act, Regulations, Vehicle Sales

Author: Gregory Arroyo | Posted @ Tuesday, December 6, 2016 11:59 AM | » Comments(0)

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