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Done Deal

Debunking Base Payment Myths

December 7, 2012

The editor searches for the origins of a mythical menu requirement and explains how even nonexistent rules can help promote compliance.

Tags: compliance, Done Deal, F&I , F&I menu, Gregory Arroyo, mobile menu, myth

Author: Gregory Arroyo | Posted @ Friday, December 7, 2012 1:43 PM | » Comments(3)

Paper or Plastic?

November 13, 2012

The editor believes those who rail against the tablet menu are missing the point. He understands and appreciates the concerns raised so far, but he thinks the industry needs to debate something else first.

Tags: Done Deal, F&I , Greg Arroyo, Industry Summit, Innovative Aftermaket Systems, iTap Menu, Jim Maxim, Jr., Mark Thorpe, Matt Nowicki, MaximTrak, mobile menu, Nick Sennett, OptionSoft, paper menu, Shawn McCool, The Impact Group, Tom Wilson

Author: Gregory Arroyo | Posted @ Tuesday, November 13, 2012 2:10 PM | » Comments(1)

Getting 'Shopped'

October 8, 2012

A salesperson tells a customer that he won’t work a deal over the phone because he doesn’t like being ‘shopped.’ The editor doesn’t question his reasoning, just the truthfulness of his response.

Tags: Dealership, Done Deal, Gregory Arroyo, Internet customer, phone customer

Author: Gregory Arroyo | Posted @ Monday, October 8, 2012 9:54 AM | » Comments(8)

The PVR Question

The editor wonders if there’s a better way to accurately gauge the level of success achieved in the F&I office.

September 14, 2012

The editor wonders if there’s a better way to accurately gauge the level of success achieved in the F&I office.

Tags: Done Deal, Gregory Arroyo, NADA, rate markup

Author: Gregory Arroyo | Posted @ Friday, September 14, 2012 10:21 AM | » Comments(2)

F&I Is Not the Problem

August 7, 2012

Study after study points to a disconnect between Gen Y and the F&I office, but the editor thinks it’s time for dealers to come to the defense of their most profitable department.

Tags: Done Deal, F&I , Gen Y, Greg Arroyo, NADA, Northwood University, Tom Alexander

Author: Gregory Arroyo | Posted @ Tuesday, August 7, 2012 4:42 PM | » Comments(4)

Facebook: Like or Dislike?

July 12, 2012

Weighing in on the big Facebook question, the editor says marketers need to relax on those ROI questions.

Tags: Facebook, Greg Arroyo, Like, ROI

Author: Gregory Arroyo | Posted @ Thursday, July 12, 2012 12:48 PM | » Comments(0)

Watch for the Newsmaker

June 7, 2012

Dealers are looking over their shoulders for signs of federal regulators, and rightly so. But the greater threat lives closer to home.

Tags: BHPH dealer, CFPB, compliance, Dodd-Frank Act, Done Deal, F&I , Federal Trade Commission, FTC, Manas Mohapatra, regulation

Author: Gregory Arroyo | Posted @ Thursday, June 7, 2012 3:29 PM | » Comments(1)

Clicking for Service

Guitar Center is doing its best to prove the editor’s 10-year-old prediction that brick-and-mortar retailers would always have a role in the online shopping experience.

May 9, 2012

Guitar Center is doing its best to prove the editor’s 10-year-old prediction that brick-and-mortar retailers would always have a role in the online shopping experience.

Tags: Customer Service, Dealership, Guitar Center

Author: Gregory Arroyo | Posted @ Wednesday, May 9, 2012 4:23 PM | » Comments(2)

Debating Innovation

Bothered by the response to software companies trying to bring a fresh look to F&I, the editor weighs in with his thoughts on tablet and e-mail menus.

April 16, 2012

Bothered by the response to software companies trying to bring a fresh look to F&I, the editor weighs in with his thoughts on tablet and e-mail menus.

Tags: digitla marketing, Internet shopper, iPad Menu, iTap Menu, Mobile Menus, SmartPad

Author: Gregory Arroyo | Posted @ Monday, April 16, 2012 11:08 AM | » Comments(1)

We’re Back

Fresh from AFSA and NADA, the editor believes the auto industry is not only back, it’s strong and ready to push forward — and that goes for finance, too.

March 12, 2012

Fresh from AFSA and NADA, the editor believes the auto industry is not only back, it’s strong and ready to push forward — and that goes for finance, too.

Tags: American Financial Services Association, Ford, Generation Y, Marketing, Social Media, technology

Author: Gregory Arroyo | Posted @ Monday, March 12, 2012 11:18 AM | » Comments(0)

F&I Takes Center Stage

Establishing a better connection between the F&I office and today's Internet customer was top of mind at this year's annual dealer conference.

February 6, 2012

Establishing a better connection between the F&I office and today's Internet customer was top of mind at this year's annual dealer conference. Word in the aisle ways is that solutions aimed at doing just that will be hitting the market this summer.

Tags: compliance, F&I products, NADA, NADA Convention & Expo, new-vehicle sales, Vehicle Finance Conference, virtual F&I office, Wells Fargo

Author: Gregory Arroyo | Posted @ Monday, February 6, 2012 2:11 PM | » Comments(0)

Under Construction

Building the virtual F&I office really shouldn’t be that difficult. If you know how to overcome an objection, you already have your first post.

February 1, 2012

Building the virtual F&I office really shouldn’t be that difficult. If you know how to overcome an objection, you already have your first post.

Tags: Internet, Internet Leads, Internet shopper, training, virtual F&I office

Author: Gregory Arroyo | Posted @ Wednesday, February 1, 2012 3:21 PM | » Comments(0)

Cursing the Internet

With TrueCar drawing the ire of some dealers, the editor wonders if the rest of the industry is beginning to share his long-held contempt for the Internet.

January 17, 2012

With TrueCar drawing the ire of some dealers, the editor wonders if the rest of the industry is beginning to share his long-held contempt for the Internet.

Tags: Internet, TrueCar

Author: Gregory Arroyo | Posted @ Tuesday, January 17, 2012 11:41 AM | » Comments(7)

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Author Bio

Gregory Arroyo

Executive Editor

Gregory Arroyo serves as executive editor for F&I and Showroom magazine.

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