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Done Deal

On the Air

To record or not to record? The editor sifts through yet another debate on whether dealers should video record what happens in the F&I office.

December 23, 2013

To record or not to record? The editor sifts through yet another debate on whether dealers should video record what happens in the F&I office.

Author: Gregory Arroyo | Posted @ Monday, December 23, 2013 11:40 AM | » Comments(0)

Change in Programming

The editor travels to the magazine’s annual conference with news that one of his key insiders landed on the CFPB’s watch list.

November 15, 2013

The editor travels to the magazine’s annual conference with news that one of his key insiders landed on the CFPB’s watch list.

Tags: CFPB, Industry Summit, NADA

Author: Gregory Arroyo | Posted @ Friday, November 15, 2013 11:29 AM | » Comments(1)

Unwind Rewind

October 22, 2013

The editor discovers that his back-page columnist has turned into Dear Abby for 12 disgruntled car buyers and wonders if their complaints could be a marketing opportunity in disguise.

Tags: Car Buyers, Gregory Arroyo, Marv Eleazer, unwinding a deal

Author: Gregory Arroyo | Posted @ Tuesday, October 22, 2013 8:45 AM | » Comments(0)

Walk Before Running

September 26, 2013

The editor is asked what he thinks is the next big technology tool for F&I, but he wonders if a new tool is really what’s needed in the F&I office.

Tags: F&I , Gregory Arroyo, Technology

Author: Greg Arroyo | Posted @ Thursday, September 26, 2013 12:29 PM | » Comments(0)

Balancing Act

September 3, 2013

There’s no doubt the CFPB will be the hot topic at this year’s conference. The editor explains how he and the conference’s advisory board balanced this hot-button issue with the show’s F&I training focus.

Author: Gregory Arroyo | Posted @ Tuesday, September 3, 2013 9:01 AM | » Comments(0)

Stick With the Process

August 7, 2013

Between zero percent financing and looming regulatory changes, F&I managers have reason to worry. The editor weighs in with advice he learned in the batting cages.

Tags: CFPB, Consumer Financial Protection Bureau, F&I Managers, Regulations

Author: Gregory Arroyo | Posted @ Wednesday, August 7, 2013 11:26 AM | » Comments(3)

Actions Speak Louder

July 16, 2013

The editor wonders if the departure of another director will weaken the CFPB. The latest news indicates the auto finance industry could suffer the most.

Tags: CFPB, Gregory Arroyo, Richard Hackett

Author: Gregory Arroyo | Posted @ Tuesday, July 16, 2013 8:12 AM | » Comments(1)

Beyond the Sale

June 12, 2013

The editor thinks scrutiny from regulators creates a great opportunity for the industry to showcase the true value of the F&I office.

Tags: Done Deal, F&I Idol Contest, F&I Protection, Gregory Arroyo

Author: Gregory Arroyo | Posted @ Wednesday, June 12, 2013 9:38 AM | » Comments(0)

A Change in Station

May 15, 2013

Tired of talking about the CFPB, the editor offers a few thoughts on what he thinks is a great opportunity to better connect with car buyers.

Tags: automotive, CFPB, Done Deal, Gregory Arroyo, infotainment, Pandora

Author: Gregory Arroyo | Posted @ Wednesday, May 15, 2013 1:30 PM | » Comments(1)

Where’s the Transparency?

The editor doesn’t like to be ignored, and he continues to lay into the CFPB for not heeding its own call for transparency.

April 15, 2013

The editor doesn’t like to be ignored, and he continues to lay into the CFPB for not heeding its own call for transparency.

Author: Gregory Arroyo | Posted @ Monday, April 15, 2013 10:59 AM | » Comments(4)

Unified Front

March 20, 2013

Regulators are looking at our business, but the editor doesn’t think we have anything to fear — that’s if we’re ready to become part of the solution.

Tags: AFSA, auto dealer, Auto Finance, CFPB, FTC, Gregory Arroyo, NADA, Regulators

Author: Gregory Arroyo | Posted @ Wednesday, March 20, 2013 11:54 AM | » Comments(0)

Talk to Me

The editor finds himself in an objection-handling exercise when co-workers reveal their deepest fears about the F&I office.

February 5, 2013

The editor finds himself in an objection-handling exercise when co-workers reveal their deepest fears about the F&I office.

Author: Gregory Arroyo | Posted @ Tuesday, February 5, 2013 1:57 PM | » Comments(2)

Regulators Reach Out

The CFPB has offered its first invitation to the auto finance segment, and the editor has a few thoughts for the agency — if it would just return his calls.

January 18, 2013

The CFPB has offered its first invitation to the auto finance segment, and the editor has a few thoughts for the agency — if it would just return his calls.

Tags: CFPB, F&I process, Gregory Arroyo

Author: Gregory Arroyo | Posted @ Friday, January 18, 2013 10:26 AM | » Comments(1)

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Author Bio

Gregory Arroyo

Executive Editor

Gregory Arroyo serves as executive editor for F&I and Showroom magazine.

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