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Don’t Underestimate the CFPB

The editor reports on a new study that slams the CFPB’s examination of dealer participation, but he wonders if it will do much to slow the bureau down.

December 17, 2014

The editor reports on a new study that slams the CFPB’s examination of dealer participation, but he wonders if it will do much to slow the bureau down.

Author: Gregory Arroyo | Posted @ Wednesday, December 17, 2014 3:24 PM | » Comments(0)

Marketing Gone Bad

A lead provider’s ad campaign leaves the editor wondering whether the company thought no one was paying attention or deliberately bit the hand that feeds it.

November 7, 2014

A lead provider’s ad campaign leaves the editor wondering whether the company thought no one was paying attention or deliberately bit the hand that feeds it.

Author: Gregory Arroyo | Posted @ Friday, November 7, 2014 9:45 AM | » Comments(4)

Entering the Virtual F&I Office

Facebook is in the spotlight this month, and the editor believes new ad tools the social network is offering can help the F&I cause.

October 6, 2014

Facebook is in the spotlight this month, and the editor believes new ad tools the social network is offering can help the F&I cause.

Author: Gregory Arroyo | Posted @ Monday, October 6, 2014 3:17 PM | » Comments(0)

F&I Goes Retro

The editor has a theory that may explain why some of F&I’s classic closes are making a comeback.

September 15, 2014

The editor has a theory that may explain why some of F&I’s classic closes are making a comeback.

Author: Gregory Arroyo | Posted @ Monday, September 15, 2014 9:49 AM | » Comments(2)

Playing for the Coach

The editor says goodbye to his mentor and recalls one of the many memories he has of the founder of F&I and Showroom magazine.

August 13, 2014

The editor says goodbye to his mentor and recalls one of the many memories he has of the founder of F&I and Showroom magazine.

Author: Gregory Arroyo | Posted @ Wednesday, August 13, 2014 11:52 AM | » Comments(1)

‘Profit’ Isn’t a Bad Word

Results from a few consumer surveys spur the magazine to add a new feature to its annual conference. The editor provides the details.

July 14, 2014

Results from a few consumer surveys spur the magazine to add a new feature to its annual conference. The editor provides the details.

Author: Gregory Arroyo | Posted @ Monday, July 14, 2014 11:07 AM | » Comments(1)

The Biweekly Scare

The NADA caused quite a stir last month when it cautioned dealers about how they pitch biweekly payment services, but the editor thinks something good will come out of the situation.

June 2, 2014

The NADA caused quite a stir last month when it cautioned dealers about how they pitch biweekly payment services, but the editor thinks something good will come out of the situation.

Author: Gregory Arroyo | Posted @ Monday, June 2, 2014 2:09 PM | » Comments(2)

Interview With the Regulator

After stumbling out of the gate in his long-awaited interview with a former CFPB official, the editor discovers the regulator was more than willing to talk.

April 30, 2014

After stumbling out of the gate in his long-awaited interview with a former CFPB official, the editor discovers the regulator was more than willing to talk.

Tags: CFPB, Compliance, Rick Hackett

Author: Gregory Arroyo | Posted @ Wednesday, April 30, 2014 10:03 AM | » Comments(0)

Captive Audience

The editor has a little egg on his face after discovering that his recent criticisms of technology pushers were unwarranted.

April 4, 2014

The editor has a little egg on his face after discovering that his recent criticisms of technology pushers were unwarranted.

Author: Gregory Arroyo | Posted @ Friday, April 4, 2014 1:36 PM | » Comments(0)

The Future Is Now

After consulting the experts, the editor remains optimistic about the changing relationship between dealers and today’s Internet shopper.

March 11, 2014

After consulting the experts, the editor remains optimistic about the changing relationship between dealers and today’s Internet shopper.

Author: Gregory Arroyo | Posted @ Tuesday, March 11, 2014 9:53 AM | » Comments(0)

No Pain, No Gain

The business of connecting consumers to dealers is not for the faint of heart, as several tech firms have learned. But the editor believes the battles between dealers and those who seek to digitize the car-buying process are good for the industry’s future.

February 6, 2014

The business of connecting consumers to dealers is not for the faint of heart, as several tech firms have learned. But the editor believes the battles between dealers and those who seek to digitize the car-buying process are good for the industry’s future.

Author: Gregory Arroyo | Posted @ Thursday, February 6, 2014 2:56 PM | » Comments(0)

The CFPB Strikes

The CFPB’s first strike on rate participation came 11 days short of the New Year. Unfortunately, its 13-page complaint leaves many questions unanswered.

January 17, 2014

The CFPB’s first strike on rate participation came 11 days short of the New Year. Unfortunately, its 13-page complaint leaves many questions unanswered.

Tags: Ally Financial, CFPB, Consumer Financial Protection Bureau, discrimination

Author: Gregory Arroyo | Posted @ Friday, January 17, 2014 2:38 PM | » Comments(3)

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Author Bio

Gregory Arroyo

Executive Editor

Gregory Arroyo serves as executive editor for F&I and Showroom magazine.

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