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Striking a Balance

Moved by what he heard from this year’s F&I Pacesetters, the editor offers his thoughts on a topic he believes the industry needs to seriously address.

September 1, 2016

Moved by what he heard from this year’s F&I Pacesetters, the editor offers his thoughts on a topic he believes the industry needs to seriously address.

Tags: F&I, F&I Pacesetters, Industry Summit

Author: Gregory Arroyo | Posted @ Thursday, September 1, 2016 1:24 PM | » Comments(1)

Get Certified, Get Trained

The editor responds to some of the chatter he’s hearing about the CFPB turning its attention toward F&I products. He then reveals why readers need to register for this month’s Compliance Summit.

July 28, 2016

The editor responds to some of the chatter he’s hearing about the CFPB turning its attention toward F&I products. He then reveals why readers need to register for this month’s Compliance Summit.

Tags: auto finance, CFPB, Compliance Summit, F&I manager, National Automobile Dealers Association

Author: Gregory Arroyo | Posted @ Thursday, July 28, 2016 11:18 AM | » Comments(0)

Righting a Wrong

The editor gets called out by a reader about a cash-conversion technique he detailed in the magazine’s June issue.

July 6, 2016

The editor gets called out by a reader about a cash-conversion technique he detailed in the magazine’s June issue.

Tags: Ally, Cash Conversion, compliance, GM Financial, training

Author: Gregory Arroyo | Posted @ Wednesday, July 6, 2016 3:19 PM | » Comments(0)

Making the Final Round

The editor offers a few tips on becoming a 2017 F&I Pacesetter and winning the magazine’s coveted F&I Dealer of the Year award.

June 21, 2016

The editor offers a few tips on becoming a 2017 F&I Pacesetter and winning the magazine’s coveted F&I Dealer of the Year award.

Tags: Awards, F&I Dealer of the Year, F&I Pacesetter

Author: Gregory Arroyo | Posted @ Tuesday, June 21, 2016 12:45 PM | » Comments(0)

No Tanking Here

The editor shares the moment he knew F&I Think Tank had delivered on its promise to provide F&I pros a place to call their own.

June 3, 2016

The editor shares the moment he knew F&I Think Tank had delivered on its promise to provide F&I pros a place to call their own.

Tags: Dealer Summit, F&I, Think Tank

Author: Gregory Arroyo | Posted @ Friday, June 3, 2016 11:18 AM | » Comments(0)

Leave F&I to the Pros

Reconnecting with a true F&I pro helped restore the editor’s faith in the industry he covers.

May 6, 2016

Reconnecting with a true F&I pro helped restore the editor’s faith in the industry he covers.

Tags: F&I Industry, F&I Technology, NADA Convention and Expo, Sales Process

Author: Gregory Arroyo | Posted @ Friday, May 6, 2016 11:07 AM | » Comments(1)

We Are Ready

The editor looks back at some of the positives that came out of the Great Recession and explains why that painful period has the industry prepared for whatever the future holds.

April 6, 2016

The editor looks back at some of the positives that came out of the Great Recession and explains why that painful period has the industry prepared for whatever the future holds.

Tags: Cox Automotive, Innovations, NADA, National Auto Dealers Association Convention, technology, vAuto

Author: Gregory Arroyo | Posted @ Wednesday, April 6, 2016 3:55 PM | » Comments(0)

Threat or Opportunity

The editor weighs in on new technology in the F&I space and why solutions that appear threatening could represent new opportunities for sales.

March 30, 2016

The editor weighs in on new technology in the F&I space and why solutions that appear threatening could represent new opportunities for sales.

Tags: F&I Innovations, Millennials, NADA Convention and Expo, technology

Author: Gregory Arroyo | Posted @ Wednesday, March 30, 2016 2:48 PM | » Comments(0)

What Will You Do?

The editor wonders if the F&I office’s days are numbered after reading some disturbing emails that arrived just as the FTC was gearing up to study the in-dealership experience.

March 3, 2016

The editor wonders if the F&I office’s days are numbered after reading some disturbing emails that arrived just as the FTC was gearing up to study the in-dealership experience.

Tags: Car Buying Process, CUneXus, Federal Trade Commission, SpringboardAuto

Author: Gregory Arroyo | Posted @ Thursday, March 3, 2016 10:20 AM | » Comments(0)

Swimming in the Deep End

February 4, 2016

The editor is excited about Dealer Summit, Compliance Summit and diving into the first-ever F&I Think Tank. He explains why you should be, too.

Tags: AFIP, Dealer Summit, F&I Think Tank

Author: Gregory Arroyo | Posted @ Thursday, February 4, 2016 10:26 AM | » Comments(0)

Outing the CFPB

The House Financial Services Committee’s decision to release confidential CFPB documents was a big win for the industry. But will it be enough to stop the bureau’s attack on dealer participation?

January 11, 2016

The House Financial Services Committee’s decision to release confidential CFPB documents was a big win for the industry. But will it be enough to stop the bureau’s attack on dealer participation?

Tags: Ally Financial, CFPB, Consumer Financial Protection Bureau, Dodd-Frank Act, Equal Credit Opportunity Act, NADA, National Automobile Dealers Association

Author: Gregory Arroyo | Posted @ Monday, January 11, 2016 1:44 PM | » Comments(0)

Watch Your Fee

December 8, 2015

The editor questions the South Carolina Supreme Court’s ruling that a dealer’s doc fee violated state law despite being certified by a state agency.

Tags: Doc Fees, Honda, South Carolina, Supreme Court Justice

Author: Gregory Arroyo | Posted @ Tuesday, December 8, 2015 8:38 AM | » Comments(2)

We Got Them Wrong

The editor delves into a hot topic that was raised at Industry Summit but is too often overshadowed by all the talk about Millennials. By Gregory Arroyo

November 20, 2015

The editor delves into a hot topic that was raised at Industry Summit but is too often overshadowed by all the talk about Millennials. By Gregory Arroyo

Tags: Baby Boomers, First Extended, Great Recession, IAS, Millennials, Resource Automotive

Author: Gregory Arroyo | Posted @ Friday, November 20, 2015 9:45 AM | » Comments(0)

Reporter Turned Advocate

The editor reflects on his time with the magazine and realizes how closely connected he is to the people he covers and the industry he serves.

October 13, 2015

The editor reflects on his time with the magazine and realizes how closely connected he is to the people he covers and the industry he serves.

Author: Gregory Arroyo | Posted @ Tuesday, October 13, 2015 9:13 AM | » Comments(4)

The Tide Has Turned

Has the CFPB changed its tune about dealer markups? The editor believes it has, but he says the battle to save rate discounts isn’t over.

September 17, 2015

Has the CFPB changed its tune about dealer markups? The editor believes it has, but he says the battle to save rate discounts isn’t over.

Author: Gregory Arroyo | Posted @ Thursday, September 17, 2015 11:46 AM | » Comments(0)

Train. Discover. Network.

The editor explains the meaning behind Industry Summit’s new tagline. He also discusses a new feature of this year’s program called Tech Talk.

August 5, 2015

The editor explains the meaning behind Industry Summit’s new tagline. He also discusses a new feature of this year’s program called Tech Talk.

Author: Gregory Arroyo | Posted @ Wednesday, August 5, 2015 3:28 PM | » Comments(0)

Scoreboard Watching

The editor thinks the industry has done well to defend itself against regulatory attacks, but regulators have gotten in a few nice shots as well.

July 6, 2015

The editor thinks the industry has done well to defend itself against regulatory attacks, but regulators have gotten in a few nice shots as well.

Author: Gregory Arroyo | Posted @ Monday, July 6, 2015 1:36 PM | » Comments(0)

Watch Your Speed

After buying a new car, the editor pumps the brakes on calls for a speedier transaction.

June 1, 2015

After buying a new car, the editor pumps the brakes on calls for a speedier transaction.

Author: Gregory Arroyo | Posted @ Monday, June 1, 2015 11:41 AM | » Comments(0)

For the Record

The editor is forced to make a clarification after getting stung by curious phrasing in the FTC’s press release announcing Operation Ruse Control. He concludes that the agency has F&I in its sights.

May 1, 2015

The editor is forced to make a clarification after getting stung by curious phrasing in the FTC’s press release announcing Operation Ruse Control. He concludes that the agency has F&I in its sights.

Author: Gregory Arroyo | Posted @ Friday, May 1, 2015 2:00 PM | » Comments(0)

GM’s Message to F&I

The editor says GM’s decision to reduce terms on its powertrain warranty and visits under its maintenance program is just another reason F&I is here to stay.

April 3, 2015

The editor says GM’s decision to reduce terms on its powertrain warranty and visits under its maintenance program is just another reason F&I is here to stay.

Author: Gregory Arroyo | Posted @ Friday, April 3, 2015 10:40 AM | » Comments(1)

Repairing Our Reputation

The editor thinks he knows why improving the customer experience is a top priority for finance sources this year. And he believes dealers need to get on board, especially the F&I office.

March 9, 2015

The editor thinks he knows why improving the customer experience is a top priority for finance sources this year. And he believes dealers need to get on board, especially the F&I office.

Author: Gregory Arroyo | Posted @ Monday, March 9, 2015 4:41 PM | » Comments(1)

Risk Assessment

The more dealers venture online to capture sales, the more they put themselves at risk of a data breach. The editor shares some insights he picked up during this year’s Vehicle Finance Conference.

February 6, 2015

The more dealers venture online to capture sales, the more they put themselves at risk of a data breach. The editor shares some insights he picked up during this year’s Vehicle Finance Conference.

Author: Gregory Arroyo | Posted @ Friday, February 6, 2015 10:16 AM | » Comments(0)

The Mobile Divide

The editor explains why he keeps giving the mobile menu ink despite not hearing about a major pickup in adoption for the F&I selling tool.

January 21, 2015

The editor explains why he keeps giving the mobile menu ink despite not hearing about a major pickup in adoption for the F&I selling tool.

Author: Gregory Arroyo | Posted @ Wednesday, January 21, 2015 9:28 AM | » Comments(1)

The CFPB Strikes Back

The editor has newfound sympathy for captive finance companies after facing a stern rebuke from the CFPB’s media team.

January 14, 2015

The editor has newfound sympathy for captive finance companies after facing a stern rebuke from the CFPB’s media team.

Author: Gregory Arroyo | Posted @ Wednesday, January 14, 2015 4:08 PM | » Comments(0)

Don’t Underestimate the CFPB

The editor reports on a new study that slams the CFPB’s examination of dealer participation, but he wonders if it will do much to slow the bureau down.

December 17, 2014

The editor reports on a new study that slams the CFPB’s examination of dealer participation, but he wonders if it will do much to slow the bureau down.

Author: Gregory Arroyo | Posted @ Wednesday, December 17, 2014 3:24 PM | » Comments(0)