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Outing the CFPB

The House Financial Services Committee’s decision to release confidential CFPB documents was a big win for the industry. But will it be enough to stop the bureau’s attack on dealer participation?

January 11, 2016

The House Financial Services Committee’s decision to release confidential CFPB documents was a big win for the industry. But will it be enough to stop the bureau’s attack on dealer participation?

Tags: Ally Financial, CFPB, Consumer Financial Protection Bureau, Dodd-Frank Act, Equal Credit Opportunity Act, NADA, National Automobile Dealers Association

Author: Gregory Arroyo | Posted @ Monday, January 11, 2016 1:44 PM | » Comments(0)

Watch Your Fee

December 8, 2015

The editor questions the South Carolina Supreme Court’s ruling that a dealer’s doc fee violated state law despite being certified by a state agency.

Tags: Doc Fees, Honda, South Carolina, Supreme Court Justice

Author: Gregory Arroyo | Posted @ Tuesday, December 8, 2015 8:38 AM | » Comments(2)

We Got Them Wrong

The editor delves into a hot topic that was raised at Industry Summit but is too often overshadowed by all the talk about Millennials. By Gregory Arroyo

November 20, 2015

The editor delves into a hot topic that was raised at Industry Summit but is too often overshadowed by all the talk about Millennials. By Gregory Arroyo

Tags: Baby Boomers, First Extended, Great Recession, IAS, Millennials, Resource Automotive

Author: Gregory Arroyo | Posted @ Friday, November 20, 2015 9:45 AM | » Comments(0)

Reporter Turned Advocate

The editor reflects on his time with the magazine and realizes how closely connected he is to the people he covers and the industry he serves.

October 13, 2015

The editor reflects on his time with the magazine and realizes how closely connected he is to the people he covers and the industry he serves.

Author: Gregory Arroyo | Posted @ Tuesday, October 13, 2015 9:13 AM | » Comments(4)

The Tide Has Turned

Has the CFPB changed its tune about dealer markups? The editor believes it has, but he says the battle to save rate discounts isn’t over.

September 17, 2015

Has the CFPB changed its tune about dealer markups? The editor believes it has, but he says the battle to save rate discounts isn’t over.

Author: Gregory Arroyo | Posted @ Thursday, September 17, 2015 11:46 AM | » Comments(0)

Train. Discover. Network.

The editor explains the meaning behind Industry Summit’s new tagline. He also discusses a new feature of this year’s program called Tech Talk.

August 5, 2015

The editor explains the meaning behind Industry Summit’s new tagline. He also discusses a new feature of this year’s program called Tech Talk.

Author: Gregory Arroyo | Posted @ Wednesday, August 5, 2015 3:28 PM | » Comments(0)

Scoreboard Watching

The editor thinks the industry has done well to defend itself against regulatory attacks, but regulators have gotten in a few nice shots as well.

July 6, 2015

The editor thinks the industry has done well to defend itself against regulatory attacks, but regulators have gotten in a few nice shots as well.

Author: Gregory Arroyo | Posted @ Monday, July 6, 2015 1:36 PM | » Comments(0)

Watch Your Speed

After buying a new car, the editor pumps the brakes on calls for a speedier transaction.

June 1, 2015

After buying a new car, the editor pumps the brakes on calls for a speedier transaction.

Author: Gregory Arroyo | Posted @ Monday, June 1, 2015 11:41 AM | » Comments(0)

For the Record

The editor is forced to make a clarification after getting stung by curious phrasing in the FTC’s press release announcing Operation Ruse Control. He concludes that the agency has F&I in its sights.

May 1, 2015

The editor is forced to make a clarification after getting stung by curious phrasing in the FTC’s press release announcing Operation Ruse Control. He concludes that the agency has F&I in its sights.

Author: Gregory Arroyo | Posted @ Friday, May 1, 2015 2:00 PM | » Comments(0)

GM’s Message to F&I

The editor says GM’s decision to reduce terms on its powertrain warranty and visits under its maintenance program is just another reason F&I is here to stay.

April 3, 2015

The editor says GM’s decision to reduce terms on its powertrain warranty and visits under its maintenance program is just another reason F&I is here to stay.

Author: Gregory Arroyo | Posted @ Friday, April 3, 2015 10:40 AM | » Comments(1)

Repairing Our Reputation

The editor thinks he knows why improving the customer experience is a top priority for finance sources this year. And he believes dealers need to get on board, especially the F&I office.

March 9, 2015

The editor thinks he knows why improving the customer experience is a top priority for finance sources this year. And he believes dealers need to get on board, especially the F&I office.

Author: Gregory Arroyo | Posted @ Monday, March 9, 2015 4:41 PM | » Comments(1)

Risk Assessment

The more dealers venture online to capture sales, the more they put themselves at risk of a data breach. The editor shares some insights he picked up during this year’s Vehicle Finance Conference.

February 6, 2015

The more dealers venture online to capture sales, the more they put themselves at risk of a data breach. The editor shares some insights he picked up during this year’s Vehicle Finance Conference.

Author: Gregory Arroyo | Posted @ Friday, February 6, 2015 10:16 AM | » Comments(0)

The Mobile Divide

The editor explains why he keeps giving the mobile menu ink despite not hearing about a major pickup in adoption for the F&I selling tool.

January 21, 2015

The editor explains why he keeps giving the mobile menu ink despite not hearing about a major pickup in adoption for the F&I selling tool.

Author: Gregory Arroyo | Posted @ Wednesday, January 21, 2015 9:28 AM | » Comments(1)

The CFPB Strikes Back

The editor has newfound sympathy for captive finance companies after facing a stern rebuke from the CFPB’s media team.

January 14, 2015

The editor has newfound sympathy for captive finance companies after facing a stern rebuke from the CFPB’s media team.

Author: Gregory Arroyo | Posted @ Wednesday, January 14, 2015 4:08 PM | » Comments(0)

Don’t Underestimate the CFPB

The editor reports on a new study that slams the CFPB’s examination of dealer participation, but he wonders if it will do much to slow the bureau down.

December 17, 2014

The editor reports on a new study that slams the CFPB’s examination of dealer participation, but he wonders if it will do much to slow the bureau down.

Author: Gregory Arroyo | Posted @ Wednesday, December 17, 2014 3:24 PM | » Comments(0)

Marketing Gone Bad

A lead provider’s ad campaign leaves the editor wondering whether the company thought no one was paying attention or deliberately bit the hand that feeds it.

November 7, 2014

A lead provider’s ad campaign leaves the editor wondering whether the company thought no one was paying attention or deliberately bit the hand that feeds it.

Author: Gregory Arroyo | Posted @ Friday, November 7, 2014 9:45 AM | » Comments(4)

Entering the Virtual F&I Office

Facebook is in the spotlight this month, and the editor believes new ad tools the social network is offering can help the F&I cause.

October 6, 2014

Facebook is in the spotlight this month, and the editor believes new ad tools the social network is offering can help the F&I cause.

Author: Gregory Arroyo | Posted @ Monday, October 6, 2014 3:17 PM | » Comments(0)

F&I Goes Retro

The editor has a theory that may explain why some of F&I’s classic closes are making a comeback.

September 15, 2014

The editor has a theory that may explain why some of F&I’s classic closes are making a comeback.

Author: Gregory Arroyo | Posted @ Monday, September 15, 2014 9:49 AM | » Comments(2)

Playing for the Coach

The editor says goodbye to his mentor and recalls one of the many memories he has of the founder of F&I and Showroom magazine.

August 13, 2014

The editor says goodbye to his mentor and recalls one of the many memories he has of the founder of F&I and Showroom magazine.

Author: Gregory Arroyo | Posted @ Wednesday, August 13, 2014 11:52 AM | » Comments(1)

‘Profit’ Isn’t a Bad Word

Results from a few consumer surveys spur the magazine to add a new feature to its annual conference. The editor provides the details.

July 14, 2014

Results from a few consumer surveys spur the magazine to add a new feature to its annual conference. The editor provides the details.

Author: Gregory Arroyo | Posted @ Monday, July 14, 2014 11:07 AM | » Comments(1)

The Biweekly Scare

The NADA caused quite a stir last month when it cautioned dealers about how they pitch biweekly payment services, but the editor thinks something good will come out of the situation.

June 2, 2014

The NADA caused quite a stir last month when it cautioned dealers about how they pitch biweekly payment services, but the editor thinks something good will come out of the situation.

Author: Gregory Arroyo | Posted @ Monday, June 2, 2014 2:09 PM | » Comments(2)

Interview With the Regulator

After stumbling out of the gate in his long-awaited interview with a former CFPB official, the editor discovers the regulator was more than willing to talk.

April 30, 2014

After stumbling out of the gate in his long-awaited interview with a former CFPB official, the editor discovers the regulator was more than willing to talk.

Tags: CFPB, compliance, Rick Hackett

Author: Gregory Arroyo | Posted @ Wednesday, April 30, 2014 10:03 AM | » Comments(0)

Captive Audience

The editor has a little egg on his face after discovering that his recent criticisms of technology pushers were unwarranted.

April 4, 2014

The editor has a little egg on his face after discovering that his recent criticisms of technology pushers were unwarranted.

Author: Gregory Arroyo | Posted @ Friday, April 4, 2014 1:36 PM | » Comments(0)

The Future Is Now

After consulting the experts, the editor remains optimistic about the changing relationship between dealers and today’s Internet shopper.

March 11, 2014

After consulting the experts, the editor remains optimistic about the changing relationship between dealers and today’s Internet shopper.

Author: Gregory Arroyo | Posted @ Tuesday, March 11, 2014 9:53 AM | » Comments(0)

No Pain, No Gain

The business of connecting consumers to dealers is not for the faint of heart, as several tech firms have learned. But the editor believes the battles between dealers and those who seek to digitize the car-buying process are good for the industry’s future.

February 6, 2014

The business of connecting consumers to dealers is not for the faint of heart, as several tech firms have learned. But the editor believes the battles between dealers and those who seek to digitize the car-buying process are good for the industry’s future.

Author: Gregory Arroyo | Posted @ Thursday, February 6, 2014 2:56 PM | » Comments(0)