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Done Deal

Entering the Virtual F&I Office

Facebook is in the spotlight this month, and the editor believes new ad tools the social network is offering can help the F&I cause.

October 6, 2014

Facebook is in the spotlight this month, and the editor believes new ad tools the social network is offering can help the F&I cause.

Author: Gregory Arroyo | Posted @ Monday, October 6, 2014 3:17 PM | » Comments(0)

F&I Goes Retro

The editor has a theory that may explain why some of F&I’s classic closes are making a comeback.

September 15, 2014

The editor has a theory that may explain why some of F&I’s classic closes are making a comeback.

Author: Gregory Arroyo | Posted @ Monday, September 15, 2014 9:49 AM | » Comments(2)

Playing for the Coach

The editor says goodbye to his mentor and recalls one of the many memories he has of the founder of F&I and Showroom magazine.

August 13, 2014

The editor says goodbye to his mentor and recalls one of the many memories he has of the founder of F&I and Showroom magazine.

Author: Gregory Arroyo | Posted @ Wednesday, August 13, 2014 11:52 AM | » Comments(1)

‘Profit’ Isn’t a Bad Word

Results from a few consumer surveys spur the magazine to add a new feature to its annual conference. The editor provides the details.

July 14, 2014

Results from a few consumer surveys spur the magazine to add a new feature to its annual conference. The editor provides the details.

Author: Gregory Arroyo | Posted @ Monday, July 14, 2014 11:07 AM | » Comments(1)

The Biweekly Scare

The NADA caused quite a stir last month when it cautioned dealers about how they pitch biweekly payment services, but the editor thinks something good will come out of the situation.

June 2, 2014

The NADA caused quite a stir last month when it cautioned dealers about how they pitch biweekly payment services, but the editor thinks something good will come out of the situation.

Author: Gregory Arroyo | Posted @ Monday, June 2, 2014 2:09 PM | » Comments(2)

Interview With the Regulator

After stumbling out of the gate in his long-awaited interview with a former CFPB official, the editor discovers the regulator was more than willing to talk.

April 30, 2014

After stumbling out of the gate in his long-awaited interview with a former CFPB official, the editor discovers the regulator was more than willing to talk.

Tags: CFPB, compliance, Rick Hackett

Author: Gregory Arroyo | Posted @ Wednesday, April 30, 2014 10:03 AM | » Comments(0)

Captive Audience

The editor has a little egg on his face after discovering that his recent criticisms of technology pushers were unwarranted.

April 4, 2014

The editor has a little egg on his face after discovering that his recent criticisms of technology pushers were unwarranted.

Author: Gregory Arroyo | Posted @ Friday, April 4, 2014 1:36 PM | » Comments(0)

The Future Is Now

After consulting the experts, the editor remains optimistic about the changing relationship between dealers and today’s Internet shopper.

March 11, 2014

After consulting the experts, the editor remains optimistic about the changing relationship between dealers and today’s Internet shopper.

Author: Gregory Arroyo | Posted @ Tuesday, March 11, 2014 9:53 AM | » Comments(0)

No Pain, No Gain

The business of connecting consumers to dealers is not for the faint of heart, as several tech firms have learned. But the editor believes the battles between dealers and those who seek to digitize the car-buying process are good for the industry’s future.

February 6, 2014

The business of connecting consumers to dealers is not for the faint of heart, as several tech firms have learned. But the editor believes the battles between dealers and those who seek to digitize the car-buying process are good for the industry’s future.

Author: Gregory Arroyo | Posted @ Thursday, February 6, 2014 2:56 PM | » Comments(0)

The CFPB Strikes

The CFPB’s first strike on rate participation came 11 days short of the New Year. Unfortunately, its 13-page complaint leaves many questions unanswered.

January 17, 2014

The CFPB’s first strike on rate participation came 11 days short of the New Year. Unfortunately, its 13-page complaint leaves many questions unanswered.

Tags: Ally Financial, CFPB, Consumer Financial Protection Bureau, discrimination

Author: Gregory Arroyo | Posted @ Friday, January 17, 2014 2:38 PM | » Comments(3)

On the Air

To record or not to record? The editor sifts through yet another debate on whether dealers should video record what happens in the F&I office.

December 23, 2013

To record or not to record? The editor sifts through yet another debate on whether dealers should video record what happens in the F&I office.

Author: Gregory Arroyo | Posted @ Monday, December 23, 2013 11:40 AM | » Comments(0)

Change in Programming

The editor travels to the magazine’s annual conference with news that one of his key insiders landed on the CFPB’s watch list.

November 15, 2013

The editor travels to the magazine’s annual conference with news that one of his key insiders landed on the CFPB’s watch list.

Tags: CFPB, Industry Summit, NADA

Author: Gregory Arroyo | Posted @ Friday, November 15, 2013 11:29 AM | » Comments(1)

Unwind Rewind

October 22, 2013

The editor discovers that his back-page columnist has turned into Dear Abby for 12 disgruntled car buyers and wonders if their complaints could be a marketing opportunity in disguise.

Tags: Car Buyers, Gregory Arroyo, Marv Eleazer, unwinding a deal

Author: Gregory Arroyo | Posted @ Tuesday, October 22, 2013 8:45 AM | » Comments(0)

Walk Before Running

September 26, 2013

The editor is asked what he thinks is the next big technology tool for F&I, but he wonders if a new tool is really what’s needed in the F&I office.

Tags: F&I, Gregory Arroyo, technology

Author: Greg Arroyo | Posted @ Thursday, September 26, 2013 12:29 PM | » Comments(0)

Balancing Act

September 3, 2013

There’s no doubt the CFPB will be the hot topic at this year’s conference. The editor explains how he and the conference’s advisory board balanced this hot-button issue with the show’s F&I training focus.

Author: Gregory Arroyo | Posted @ Tuesday, September 3, 2013 9:01 AM | » Comments(0)

Stick With the Process

August 7, 2013

Between zero percent financing and looming regulatory changes, F&I managers have reason to worry. The editor weighs in with advice he learned in the batting cages.

Tags: CFPB, Consumer Financial Protection Bureau, F&I managers, Regulations

Author: Gregory Arroyo | Posted @ Wednesday, August 7, 2013 11:26 AM | » Comments(3)

Actions Speak Louder

July 16, 2013

The editor wonders if the departure of another director will weaken the CFPB. The latest news indicates the auto finance industry could suffer the most.

Tags: CFPB, Gregory Arroyo, Richard Hackett

Author: Gregory Arroyo | Posted @ Tuesday, July 16, 2013 8:12 AM | » Comments(1)

Beyond the Sale

June 12, 2013

The editor thinks scrutiny from regulators creates a great opportunity for the industry to showcase the true value of the F&I office.

Tags: Done Deal, F&I Idol Contest, F&I Protection, Gregory Arroyo

Author: Gregory Arroyo | Posted @ Wednesday, June 12, 2013 9:38 AM | » Comments(0)

A Change in Station

May 15, 2013

Tired of talking about the CFPB, the editor offers a few thoughts on what he thinks is a great opportunity to better connect with car buyers.

Tags: automotive, CFPB, Done Deal, Gregory Arroyo, infotainment, Pandora

Author: Gregory Arroyo | Posted @ Wednesday, May 15, 2013 1:30 PM | » Comments(1)

Where’s the Transparency?

The editor doesn’t like to be ignored, and he continues to lay into the CFPB for not heeding its own call for transparency.

April 15, 2013

The editor doesn’t like to be ignored, and he continues to lay into the CFPB for not heeding its own call for transparency.

Author: Gregory Arroyo | Posted @ Monday, April 15, 2013 10:59 AM | » Comments(4)

Unified Front

March 20, 2013

Regulators are looking at our business, but the editor doesn’t think we have anything to fear — that’s if we’re ready to become part of the solution.

Tags: AFSA, auto dealer, auto finance, CFPB, FTC, Gregory Arroyo, NADA, Regulators

Author: Gregory Arroyo | Posted @ Wednesday, March 20, 2013 11:54 AM | » Comments(0)

Talk to Me

The editor finds himself in an objection-handling exercise when co-workers reveal their deepest fears about the F&I office.

February 5, 2013

The editor finds himself in an objection-handling exercise when co-workers reveal their deepest fears about the F&I office.

Author: Gregory Arroyo | Posted @ Tuesday, February 5, 2013 1:57 PM | » Comments(2)

Regulators Reach Out

The CFPB has offered its first invitation to the auto finance segment, and the editor has a few thoughts for the agency — if it would just return his calls.

January 18, 2013

The CFPB has offered its first invitation to the auto finance segment, and the editor has a few thoughts for the agency — if it would just return his calls.

Tags: CFPB, F&I process, Gregory Arroyo

Author: Gregory Arroyo | Posted @ Friday, January 18, 2013 10:26 AM | » Comments(1)

Debunking Base Payment Myths

December 7, 2012

The editor searches for the origins of a mythical menu requirement and explains how even nonexistent rules can help promote compliance.

Tags: compliance, Done Deal, F&I, F&I menu, Gregory Arroyo, mobile menu, myth

Author: Gregory Arroyo | Posted @ Friday, December 7, 2012 1:43 PM | » Comments(3)

Paper or Plastic?

November 13, 2012

The editor believes those who rail against the tablet menu are missing the point. He understands and appreciates the concerns raised so far, but he thinks the industry needs to debate something else first.

Tags: Done Deal, F&I, Greg Arroyo, Industry Summit, Innovative Aftermaket Systems, iTap Menu, Jim Maxim, Jr., Mark Thorpe, Matt Nowicki, MaximTrak, mobile menu, Nick Sennett, OptionSoft, paper menu, Shawn McCool, The Impact Group, Tom Wilson

Author: Gregory Arroyo | Posted @ Tuesday, November 13, 2012 2:10 PM | » Comments(1)