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Don’t Let Gen Y Distract

The industry is on the verge of regaining some of the control it lost to the Internet, but the way dealers view technology must change before order is restored.

March 11, 2011

The industry is on the verge of regaining some of the control it lost to the Internet, but the way dealers view technology must change before order is restored.

Tags: Generation Y, marketing, technology

Author: Gregory Arroyo | Posted @ Friday, March 11, 2011 8:50 AM | » Comments(1)

Fed Proposal Reveals Evidence GAP

February 4, 2011

The Fed sure isn’t hiding its disdain for credit insurance with its proposed changes to Reg. Z. Then again, it might just be an information gap at work.

Tags: Consumer Financial Protection Bureau, Federal Reserve, GAP

Author: Gregory Arroyo | Posted @ Friday, February 4, 2011 9:20 AM | » Comments(0)

The MEETING

February 1, 2011

I have a couple of house cleaning items to get to before I tell you about a very important MEETING taking place March 8-9 at the Las Vegas Hilton.

Tags: Agent Summit, F&I Conference & Expo, NADA

Author: Gregory Arroyo | Posted @ Tuesday, February 1, 2011 12:49 PM | » Comments(1)

Stop Chasing the “New Normal”

January 24, 2011

The editor believes it’s time to call off the search for the New Normal and reflects on what he believes was the industry’s finest moment.

Tags: NADA

Author: Gregory Arroyo | Posted @ Monday, January 24, 2011 3:13 PM | » Comments(2)

Customer Education Isn't a Bad Thing

January 6, 2011

It might seem like just another regulation targeting dealer-arranged financing, but the editor believes the Risk-Based Pricing Rule might be the kind of icebreaker F&I managers have been seeking all along.

Tags: Federal Reserve, Federal Trade Commission, Risk-Based Pricing Rule

Author: Gregory Arroyo | Posted @ Thursday, January 6, 2011 10:28 AM | » Comments(1)

Companies Ramping Up Risk-Based Pricing Solutions

December 14, 2010

The Risk-Based Pricing Rule's "go live" date of Jan. 1, 2011 is quickly approaching. Will you be ready to comply with the FTC's new rule?

Tags: compliance, CoreLogic Credco, Credit Scores, Dealertrack, Federal Trade Commission, Reynolds & Reynolds, Risk-Based Pricing Notices, RouteOne

Author: Gregory Arroyo | Posted @ Tuesday, December 14, 2010 1:14 PM | » Comments(1)

F&I’s Code Red

December 1, 2010

Do you disclose the base payment on your menu? If you don’t, the editor lends his thoughts on why you should.

Tags: compliance, Payment Packing, Regulation Z

Author: Gregory Arroyo | Posted @ Wednesday, December 1, 2010 10:41 AM | » Comments(2)

The Internet: False Prophecy or Holy Grail?

October 29, 2010

'The customer is always right' is a tried-and-true retail philosophy, but the editor questions whether that holds up when it comes to Internet sales.

Tags: e-commerce, edealer, F&I Conference & Expo, internet sales, value selling

Author: Gregory Arroyo | Posted @ Friday, October 29, 2010 3:40 PM | » Comments(3)

Finding GMAC Insurance

October 4, 2010

It’s clear the company formerly known as GMAC Financial Services is on the rebound, but what about its insurance unit? Well, the editor gets the scoop.

Tags: Ally Financial, AmeriCredit, GMAC INSURANCE

Author: Gregory Arroyo | Posted @ Monday, October 4, 2010 9:21 AM | » Comments(0)

Being the Consumer

August 30, 2010

‘Be easy to do business with’ isn’t just some trainer-created slogan; it’s what today’s market demands.

Tags: Carfax, FICO, Kelley Blue Book

Author: Gregory Arroyo | Posted @ Monday, August 30, 2010 4:20 PM | » Comments(1)

Sonic Employs No-Haggle Policy for F&I

August 24, 2010

Is Sonic’s no-haggle F&I policy good for the industry? Other dealer groups have tried it, including the Gunn Auto Group in San Antonio. Find out what the editor has to say about Sonic's new pricing strategy.

Tags: extended warranties, F&I pricing, F&I products, GAP, No-Haggle F&I, Service Contracts, Sonic Automotive

Author: Gregory Arroyo | Posted @ Tuesday, August 24, 2010 11:22 AM | » Comments(3)

Taking Back Our Industry

August 11, 2010

Sick of companies, consumer groups and the media profiting from our industry's unsavory past? Maybe it's time you did something about it.

Tags: AAX, Carfax, dealer financing, Experian, Kelley Blue Book, Michael Royce, NADA, Paul Taylor, used vehicles

Author: Gregory Arroyo | Posted @ Wednesday, August 11, 2010 12:41 PM | » Comments(0)

F&I Dealer of the Year to be Named at F&I Conference and Expo

June 15, 2010

The editor is looking for six dealers to honor at this year's F&I Conference and Expo. One of those dealers will be name the F&I Dealer of the Year.

Tags: F&I Conference, F&I Conference & Expo, F&I Dealer of the Year, F&I Pacesetters

Author: Gregory Arroyo | Posted @ Tuesday, June 15, 2010 1:37 PM | » Comments(0)

The Best Menu Is …

June 8, 2010

So, who has the best menu? Well, that very question will be at the center of a special panel discussion at this year's F&I Conference and Expo.

Tags: F&I Conference & Expo, F&I menus

Author: Gregory Arroyo | Posted @ Tuesday, June 8, 2010 12:23 PM | » Comments(1)

Where Do You Stand?

June 4, 2010

The F&I Forum comes up with a starting point for finance reform. The editor offers his opinion as well.

Tags: Chrysler, financial reform, NADA

Author: Gregory Arroyo | Posted @ Friday, June 4, 2010 10:31 AM | » Comments(0)

What’s the New Normal?

May 11, 2010

With lenders in a better mood these days, could we see a return to normalcy? Well, not so fast. Consumers still need some TLC.

Tags: J.D. Power and Associates, Wachovia, Wells Fargo

Author: Gregory Arroyo | Posted @ Tuesday, May 11, 2010 11:32 AM | » Comments(0)

The Ball's In Your Court

The prize of Operation Foul Ball

May 11, 2010

The editor is looking for reader feedback, and has a special reward for those who participate. Read on to find out what it is.

Tags: F&I Conference & Expo

Author: Gregory Arroyo | Posted @ Tuesday, May 11, 2010 11:28 AM | » Comments(1)

C4C Tumbles Onto ‘Main Street’

August 4, 2009

Gregory Arroyo explains why the popular Cash for Clunkers program is good for the industry.

Author: Gregory Arroyo | Posted @ Tuesday, August 4, 2009 1:10 PM | » Comments(1)

Cash for Clunkers Tests Marketing Strategies

July 21, 2009

F&I's Gregory Arroyo explains why dealers should take advantage of the federal government's Cash for Clunkers program.

Tags: Car Allowance Rebate System, Cash for Clunkers program

Author: Gregory Arroyo | Posted @ Tuesday, July 21, 2009 12:41 PM | » Comments(0)

Administration’s Regulatory Overhaul a Tall Order

June 16, 2009

F&I's Gregory Arroyo takes a look at the Obama administration's plan to overhaul the financial regulatory system.

Tags: Obama administration

Author: Gregory Arroyo | Posted @ Tuesday, June 16, 2009 1:02 PM | » Comments(0)

Is the Recession Over?

June 2, 2009

Is the phoenix rising from the ashes? Well, one index says so. F&I’s Gregory Arroyo digs in.

Author: Gregory Arroyo | Posted @ Tuesday, June 2, 2009 10:45 AM | » Comments(3)

Financial System Showing Signs of Life

May 5, 2009

The Federal Reserve Board's loan office survey showed signs of improvment. F&I's Gregory Arroyo digs in.

Author: Gregory Arroyo | Posted @ Tuesday, May 5, 2009 12:13 PM | » Comments(0)

Is the FTC Seeing Red?

April 28, 2009

Was inflation behind the FTC’s recent penalty hike? F&I’s Gregory Arroyo finds out.

Tags: Red Flags Rule

Author: Gregory Arroyo | Posted @ Tuesday, April 28, 2009 11:35 AM | » Comments(1)

Part II: Race to 1,000 Letters

March 31, 2009

F&I’s Gregory Arroyo gets the details of Bob Cockerham’s visit to Washington, D.C.

Author: Gregory Arroyo | Posted @ Tuesday, March 31, 2009 2:20 PM | » Comments(0)

Race to 1,000 Letters

March 17, 2009

Dealers have helped tell the story of Chrysler, Ford and General Motors, but who's telling their story? One dealer is, and he needs your help. Find out what you can do.

Tags: BIG THREE, dealer, floorplan financing, Legal, saturn

Author: Gregory Arroyo | Posted @ Tuesday, March 17, 2009 12:10 PM | » Comments(2)