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Done Deal

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Beyond the Sale

June 12, 2013

The editor thinks scrutiny from regulators creates a great opportunity for the industry to showcase the true value of the F&I office.

Tags: Done Deal, F&I Idol Contest, F&I Protection, Gregory Arroyo

Author: Gregory Arroyo | Posted @ Wednesday, June 12, 2013 9:38 AM | » Comments(0)

A Change in Station

May 15, 2013

Tired of talking about the CFPB, the editor offers a few thoughts on what he thinks is a great opportunity to better connect with car buyers.

Tags: automotive, CFPB, Done Deal, Gregory Arroyo, infotainment, Pandora

Author: Gregory Arroyo | Posted @ Wednesday, May 15, 2013 1:30 PM | » Comments(1)

Debunking Base Payment Myths

December 7, 2012

The editor searches for the origins of a mythical menu requirement and explains how even nonexistent rules can help promote compliance.

Tags: compliance, Done Deal, F&I, F&I menu, Gregory Arroyo, mobile menu, myth

Author: Gregory Arroyo | Posted @ Friday, December 7, 2012 1:43 PM | » Comments(3)

Paper or Plastic?

November 13, 2012

The editor believes those who rail against the tablet menu are missing the point. He understands and appreciates the concerns raised so far, but he thinks the industry needs to debate something else first.

Tags: Done Deal, F&I, Greg Arroyo, Industry Summit, Innovative Aftermaket Systems, iTap Menu, Jim Maxim, Jr., Mark Thorpe, Matt Nowicki, MaximTrak, mobile menu, Nick Sennett, OptionSoft, paper menu, Shawn McCool, The Impact Group, Tom Wilson

Author: Gregory Arroyo | Posted @ Tuesday, November 13, 2012 2:10 PM | » Comments(1)

Getting 'Shopped'

October 8, 2012

A salesperson tells a customer that he won’t work a deal over the phone because he doesn’t like being ‘shopped.’ The editor doesn’t question his reasoning, just the truthfulness of his response.

Tags: Dealership, Done Deal, Gregory Arroyo, Internet customer, phone customer

Author: Gregory Arroyo | Posted @ Monday, October 8, 2012 9:54 AM | » Comments(8)

The PVR Question

The editor wonders if there’s a better way to accurately gauge the level of success achieved in the F&I office.

September 14, 2012

The editor wonders if there’s a better way to accurately gauge the level of success achieved in the F&I office.

Tags: Done Deal, Gregory Arroyo, NADA, rate markup

Author: Gregory Arroyo | Posted @ Friday, September 14, 2012 10:21 AM | » Comments(2)

F&I Is Not the Problem

August 7, 2012

Study after study points to a disconnect between Gen Y and the F&I office, but the editor thinks it’s time for dealers to come to the defense of their most profitable department.

Tags: Done Deal, F&I, Gen Y, Greg Arroyo, NADA, Northwood University, Tom Alexander

Author: Gregory Arroyo | Posted @ Tuesday, August 7, 2012 4:42 PM | » Comments(4)

Watch for the Newsmaker

June 7, 2012

Dealers are looking over their shoulders for signs of federal regulators, and rightly so. But the greater threat lives closer to home.

Tags: BHPH dealer, CFPB, compliance, Dodd-Frank Act, Done Deal, F&I, Federal Trade Commission, FTC, Manas Mohapatra, regulation

Author: Gregory Arroyo | Posted @ Thursday, June 7, 2012 3:29 PM | » Comments(1)

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Author Bio

Gregory Arroyo

Executive Editor

Gregory Arroyo serves as executive editor for F&I and Showroom magazine.

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