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TAG SEARCH RESULT: Gregory Arroyo

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Unwind Rewind

October 22, 2013

The editor discovers that his back-page columnist has turned into Dear Abby for 12 disgruntled car buyers and wonders if their complaints could be a marketing opportunity in disguise.

Tags: Car Buyers, Gregory Arroyo, Marv Eleazer, unwinding a deal

Author: Gregory Arroyo | Posted @ Tuesday, October 22, 2013 8:45 AM | » Comments(0)

Walk Before Running

September 26, 2013

The editor is asked what he thinks is the next big technology tool for F&I, but he wonders if a new tool is really what’s needed in the F&I office.

Tags: F&I, Gregory Arroyo, technology

Author: Greg Arroyo | Posted @ Thursday, September 26, 2013 12:29 PM | » Comments(0)

Actions Speak Louder

July 16, 2013

The editor wonders if the departure of another director will weaken the CFPB. The latest news indicates the auto finance industry could suffer the most.

Tags: CFPB, Gregory Arroyo, Richard Hackett

Author: Gregory Arroyo | Posted @ Tuesday, July 16, 2013 8:12 AM | » Comments(1)

Beyond the Sale

June 12, 2013

The editor thinks scrutiny from regulators creates a great opportunity for the industry to showcase the true value of the F&I office.

Tags: Done Deal, F&I Idol Contest, F&I Protection, Gregory Arroyo

Author: Gregory Arroyo | Posted @ Wednesday, June 12, 2013 9:38 AM | » Comments(0)

A Change in Station

May 15, 2013

Tired of talking about the CFPB, the editor offers a few thoughts on what he thinks is a great opportunity to better connect with car buyers.

Tags: automotive, CFPB, Done Deal, Gregory Arroyo, infotainment, Pandora

Author: Gregory Arroyo | Posted @ Wednesday, May 15, 2013 1:30 PM | » Comments(1)

Unified Front

March 20, 2013

Regulators are looking at our business, but the editor doesn’t think we have anything to fear — that’s if we’re ready to become part of the solution.

Tags: AFSA, auto dealer, auto finance, CFPB, FTC, Gregory Arroyo, NADA, Regulators

Author: Gregory Arroyo | Posted @ Wednesday, March 20, 2013 11:54 AM | » Comments(0)

Regulators Reach Out

The CFPB has offered its first invitation to the auto finance segment, and the editor has a few thoughts for the agency — if it would just return his calls.

January 18, 2013

The CFPB has offered its first invitation to the auto finance segment, and the editor has a few thoughts for the agency — if it would just return his calls.

Tags: CFPB, F&I process, Gregory Arroyo

Author: Gregory Arroyo | Posted @ Friday, January 18, 2013 10:26 AM | » Comments(1)

Debunking Base Payment Myths

December 7, 2012

The editor searches for the origins of a mythical menu requirement and explains how even nonexistent rules can help promote compliance.

Tags: compliance, Done Deal, F&I, F&I menu, Gregory Arroyo, mobile menu, myth

Author: Gregory Arroyo | Posted @ Friday, December 7, 2012 1:43 PM | » Comments(3)

Getting 'Shopped'

October 8, 2012

A salesperson tells a customer that he won’t work a deal over the phone because he doesn’t like being ‘shopped.’ The editor doesn’t question his reasoning, just the truthfulness of his response.

Tags: Dealership, Done Deal, Gregory Arroyo, Internet customer, phone customer

Author: Gregory Arroyo | Posted @ Monday, October 8, 2012 9:54 AM | » Comments(8)

The PVR Question

The editor wonders if there’s a better way to accurately gauge the level of success achieved in the F&I office.

September 14, 2012

The editor wonders if there’s a better way to accurately gauge the level of success achieved in the F&I office.

Tags: Done Deal, Gregory Arroyo, NADA, rate markup

Author: Gregory Arroyo | Posted @ Friday, September 14, 2012 10:21 AM | » Comments(2)

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