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Mad Marv

TAG SEARCH RESULT: F&I process

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Stop the Madness

His Madness takes another swipe at tech companies looking to change the F&I experience. He says if they are so bent on improving the customer experience, fix the sales process and leave F&I alone.

November 7, 2016

His Madness takes another swipe at tech companies looking to change the F&I experience. He says if they are so bent on improving the customer experience, fix the sales process and leave F&I alone.

Tags: F&I , F&I process, online F&I, Technology

Author: Marv Eleazer | Posted @ Monday, November 7, 2016 2:12 PM | » Comments(2)

Keep Calm and Sell On

Even His Madness gets the jitters sometimes. He details a recent sale involving two insurance executives that had him questioning his abilities as an F&I pro.

September 2, 2016

Even His Madness gets the jitters sometimes. He details a recent sale involving two insurance executives that had him questioning his abilities as an F&I pro.

Tags: F&I process, F&I training

Author: Marv Eleazer | Posted @ Friday, September 2, 2016 11:47 AM | » Comments(4)

Time is Money

His Madness takes a look at the many reasons customers are left waiting to see the F&I manager after committing to a purchase.

March 30, 2016

His Madness takes a look at the many reasons customers are left waiting to see the F&I manager after committing to a purchase.

Tags: Customer Experience, F&I process, NADA Convention and Expo

Author: Marv Eleazer | Posted @ Wednesday, March 30, 2016 2:44 PM | » Comments(3)

A Newbie’s Guide to F&I

When His Madness asked his F&I friends to provide some words of wisdom to F&I newbies, he found a few nuggets of advice for grizzled vets as well.

February 5, 2013

When His Madness asked his F&I friends to provide some words of wisdom to F&I newbies, he found a few nuggets of advice for grizzled vets as well.

Tags: F&I process, Mad Marv

Author: Marv Eleazer | Posted @ Tuesday, February 5, 2013 2:25 PM | » Comments(22)

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Author Bio

Marv Eleazer

Finance Director

Marv is no insider. He’s an actual F&I manager with more than 20 years of experience. Get his from-the-trenches take on the industry every month at fi-magazine.com.

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