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The Sales Enabler

‘Da Man’ explains why shrugging off your dealership’s customer relationship management system could be costing you big bucks.

October 31, 2011

‘Da Man’ explains why shrugging off your dealership’s customer relationship management system could be costing you big bucks.

Tags: CRM, Customer Retention, Customer Service

Author: Jim Ziegler | Posted @ Monday, October 31, 2011 11:37 AM | » Comments(4)

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Author Bio

Jim Ziegler

President & CEO of Ziegler SuperSystems

Jim 'Da Man' Ziegler joined the magazine in 2011 to deliver his On-the-Point message about the car business to dealer principals and store managers. He'll offer strategy advice on everything from sales and F&I to marketing in the digital age. Catch him every month at www.fi-magazine.com.

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