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Certification & Training

Need a refresher course or a new training program for your dealership? See our list of trainers, certification programs and seminars.

Useful Articles

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State of the F&I Union
A survey of 159 F&I professionals revealed a number of surprises — and confirmed at least one widely held theory — about compensation and how they feel about their work.
One-Chance Training
Do you show up every day to showcase your skills, or do you show up to develop them? F&I trainer explains the critical difference.
Incoming NADA Chairman Mark Scarpelli is a second-generation dealer. He serves as president of Raymond Chevrolet in Antioch, Ill., and co-owners, with his brother Ray Scarpelli, of Ray Chevrolet and Ray Chrysler Jeep Ram Dodge in nearby Fox Lake. Before joining the family business, Scarpelli attended Northwood University in Midland, Mich., and served as a district manager of sales for General Motors. Hold Your Head High
F&I talks shop, politics and pride with Mark Scarpelli, president of Raymond Chevrolet and Raymond Kia, and NADA’s 2017 chairman.
5 'Tells' of a Lying Job Candidate
Human resources expert reveals the five traits hiring managers need to look for when interviewing a prospective candidate.
5 Steps to Taking F&I Online
F&I trainer makes the case for digital F&I. He offers a five-step process for adding information about products, pricing, and your finance team to your dealership’s website.