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Certification & Training

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March 25, 2014 - Industry News

Industry Summit Adds Dealership Sales & Technology Track

Dealership Sales & Technology joins the F&I, Special Finance and P&A Leadership tracks for the annual event, which will be held Sept. 8–10 at Paris Las Vegas.

March 21, 2014 - Industry News

Auto Dealer TV Debuts

Catch the first episode of Auto Dealer TV, brought to you by Auto Dealer Monthly and F&I and Showroom magazine.

March 18, 2014 - Industry News

Ron Martin Releases F&I Sales Training Book

The president of VisionMenu has released an expanded edition of his previous book. It now includes improved sales pitches, word-tracks and closes.

Tags: F&I products, GAP, Ron Martin, Tire and Wheel, training, vehicle service contracts, VisionMenu Inc., Word Tracks

March 5, 2014 - Industry News

Experian Automotive: Leasing Boom Continues

More consumers turned to leasing in the fourth quarter, with the transaction type rising to 28.4% of all new vehicles financed in the fourth quarter 2013.

March 5, 2014 - Industry News

Ryan Schumacher Named VP of Finance for NAC, FFDS

The combined entity of National Auto Care and Family First Dealer Services named Schumacher vice president of finance. He previously served with Allstate Dealer Services.

March 5, 2014 - Industry News

Kia Renews Deal With JM&A

Reporting a 19% increase in F&I product sales last year, Kia renews deal with JM&A to continue providing and administering its line for F&I products.

Tags: JM&A Group, Kia

March 3, 2014 - Industry News

Save the Date for Industry Summit 2014

Organizers of Industry Summit 2014 have announced that the event will be held September 8–10 at Paris Las Vegas. The show now includes the F&I Conference, Special Finance Conference, Dealership Sales & Technology Conference and the P&A Leadership Conference.

Tags: Auto Dealer Monthly, Dealer Sales & Technology Conference, F&I and Showroom, Industry Summit 2014, P&A Leadership Conference, Special Finance Conference

February 27, 2014 - Industry News

NADA Issues Letter in Support of CFPB Reform Bill

Nine days after the U.S. Chamber of Commerce issued a critical 16-page letter to the CFPB, the NADA sent its own letter to members of the House of Representatives in support of a bill that seeks to ‘restore traditional checks and balances' regarding the bureau’s activities.

Tags: CFPB, HR 3193, NADA

February 6, 2014 - Industry News

ADP Makes Training Magazine’s “Training Top 125” List

The technology company also takes home a best practice award for accelerating sales performance.

Tags: ADP, employment, human capital, sales, sales training, training

February 4, 2014 - Industry News

'Income Potential' Drives Interest in Sales Profession, Survey Says

A new survey from Joe Verde Sales & Management Training finds the majority of salespeople chose their job because of income potential.

Tags: Joe Verde, sales department, sales training, Survey

January 28, 2014 - Industry News

McConnell Ready to Lead NADA in 2014

NADA Chairman Forrest McConnell encouraged dealers at the NADA Convention & Expo in New Orleans this past week to continue to take risks, telling them, “We got your back.”

Tags: Forrest McConnell, NADA, NADA Convention & Expo, National Automobile Dealers Association

January 22, 2014 - Industry News

Mosley Automotive Announces On Demand Training Platform

Mosley Automotive has announced an interactive, on-demand training platform for sales associates, Mosley 24/7. The platform will be available for demonstration at the National Automobile Dealers Association Convention and Expo in New Orleans.

Tags: Cory Mosley, Internet customer, Mosley Automotive Training, sales training, training

January 14, 2014 - Industry News

Safe-Guard Opens Calif. Office

Safe-Guard’s new office in Irvine, Calif., will allow the company to grow its training capacity and support West Coast partners in training initiatives through Safe-Guard University.

Tags: F&I products, Safe-Guard, training

January 14, 2014 - Industry News

Lithia Headquarters Awarded Silver LEED Certification

The building housing Lithia Motors’ headquarters was awarded Silver LEED Certification by the U.S. Green Building Council. The building, completed in August 2012, contains environmentally-sustainable building products, furniture and furnishings.

Tags: environmental protection, Lithia Motors

January 9, 2014 - Industry News

AutoAlert Named Top Workplace

AutoAlert, Inc. was named as one of the “Top 100 Workplaces” by the Orange County Register. AutoAlert employs 60 people at its Irvine, Calif., headquarters and another 50 in field operations.

Tags: AutoAlert, Orange County Register, workplace

January 7, 2014 - Industry News

Reynolds’ O’Loughlin to Present at NADA Convention

Reynolds and Reynolds’ director of compliance will present a legal and regulatory workshop at the 2013 NADA Convention. He will examine best practices in F&I document creation and review.

Tags: NADA Convention & Expo, Reynolds & Reynolds, Terry O'Loughlin

December 31, 2013 - Industry News

Compliance, Technology to Headline Vehicle Finance Conference

This year’s conference will feature Patrice Ficklin, assistant director of the CFPB’s Office of Fair Lending, as well as a candid discussion between executives from GM Financial, Toyota Financial Services and Chase Auto Finance.

Tags: AFSA Vehicle Finance Conference, American Financial Services Association, Chase Auto Finance, Consumer Financial Protection Bureau, Experian Automotive, Ford, General Motors, JD Power and Associates, National Automobile Dealers Association, Toyota Financial Services

November 26, 2013 - Industry News

Dorschel Group’s Michele Myers Aces AFIP Exam

The Association of Finance and Insurance Professionals announced that Michele Myers, vice president of financial services for the Dorschel Group, posted a perfect score on its rigorous 200-question Senior Certification Exam.

Tags: AFIP, certification, compliance

November 21, 2013 - Industry News

NAF Association Launches Compliance Certification Program

In response to the CFPB’s activities this year, the trade group has launched a new certification program for auto finance sources. The program was developed by Hudson Cook LLP.

Tags: certification, compliance, Consumer Credit, Consumer Financial Protection Bureau, Hudson Cook LLP, legal training, NAF Association

November 21, 2013 - Industry News

AAGI Announces F&I Certification Courses

Two new advanced courses will be added to American Auto Guardian Inc.’s 2014 lineup. The courses will build upon techniques introduced in the first level session.

Tags: AAGI, Gerry Gould, Jeff Teuscher, training, United Development Systems

November 7, 2013 - Industry News

NADA Releases Convention Workshop Program

More than 170 workshop sessions have been announced for the 2014 NADA-ATD Convention & Expo, scheduled for Jan. 24 to 27 in New Orleans. Sessions will focus on helping dealers and managers boost performance and profitability.

Tags: ATD, NADA, NADA University, National Automobile Dealers Association, training

September 5, 2013 - Industry News

NADA University Selects Allen Phibbs to Lead NADA-ATD Academy


The former ATD Academy graduate brings 15-plus years of dealership management and industry experience to the director's post. He has also served as an instructor for the ATD Academy since 1996.

Tags: ATD, NADA, NADA University, training

September 3, 2013 - Industry News

Study Contradicts Standard Sales Management, Training Tactics

A University of Oxford study suggests that salespeople who respond to non-verbal cues and correctly judge the mood of the customer are perceived by the customer to be offering excellent service.

Tags: Sales Tactics, sales training, Study

August 29, 2013 - Industry News

[Video] Dodd-Frank Act to Headline F&I Conference and Expo

The magazine will convene an all-star cast of compliance and regulatory experts to delve into the Dodd-Frank Act and the Consumer Financial Protection Bureau. They’ll also touch on what’s happening at the state level.

Tags: Andrew Koblenz, Damon Wiener, Dodd-Frank Act, F&I Conference & Expo, Gregory Arroyo, Nikki Munro, Terry O'Loughlin

August 29, 2013 - Industry News

Reynolds Launches Training Initiative Focused on Dealership Software

The intensive three-day program — geared toward chief financial officers, controllers and office managers — is designed to expand knowledge of the company’s newest software platform, ERA-IGNITE.

Tags: ERA-IGNITE, Reynolds & Reynolds, training