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Certification & Training

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July 28, 2016 - Industry News

ORIAS Offers Prize to Industry Summit Attendees

Organizers of the upcoming Industry Summit have announced that Old Republic Insured Automotive Services (ORIAS) will award two $500 American Express gift cards in a random drawing of attendees who register by this Friday, July 29.

Tags: Compliance Summit, F&I manager, F&I trainer, Industry Summit, ORIAS

July 19, 2016 - Industry News

O’Loughlin to Tackle ‘Rules and Regulations’ at Compliance Summit

Terry O’Loughlin, director of compliance for Reynolds and Reynolds and a former regulator, will serve as a featured speaker at the upcoming Compliance Summit, scheduled for Aug. 29-30 at Paris Las Vegas.

Tags: compliance, Compliance Summit, F&I, Reynolds & Reynolds, Terry O'Loughlin

July 14, 2016 - Industry News

NADA to Hold 100 Carnival Event at 2017 Convention

The event — which is exclusive to NADA and American Truck Dealers members — will be held at Mardi Gras World on Jan. 26, 2017. It will feature cuisine from top New Orleans restaurants and entertainment from Foreigner, Cowboy Mouth and local jazz musicians.

Tags: NADA, NADA Convention and Expo

July 8, 2016 - Industry News

Compliance Summit Adds Certification Component

Organizers of Compliance Summit have announced that attendees will have the opportunity to earn Certified Automotive Compliance Specialist status at the Las Vegas event, which will be held Aug. 29–30, 2016, at Paris Las Vegas as part of the annual Industry Summit.

June 21, 2016 - Industry News

F&I Dealer of the Year: Nomination Deadline Extended

David-Moore Automotive's Sean Tarbell accepts the 2015 award from The Warranty Group's Ash Bauer and F&I and Showroom's Gregory Arroyo.

F&I and Showroom has extended the nomination deadline for its F&I Dealer of the Year award to Wednesday, July 13.

Tags: F&I Dealer of the Year, F&I department, F&I manager, F&I Pacesetters, F&I process

June 20, 2016 - Industry News

American Financial Wins Two Dealers’ Choice Awards

American Financial & Automotive Services Inc. received two 2016 Dealers’ Choice Awards. The company received a Diamond award in Compliance Training and a Platinum award in F&I Training.

Tags: American Financial & Automotive Services, compliance, Dealers Choice Award, F&I training

June 7, 2016 - Industry News

NADA Announces New Senior Vice President of Dealership Operations

Peter L. Fong has joined the National Automobile Dealers Association as senior vice president of dealership operations. One of his key areas of interest will be to accelerate the process of moving dealerships toward the ‘online to in-store’ car-buying experience for consumers.

Tags: Dealership Operations, Hiring, NADA, National Automobile Dealers Association

May 26, 2016 - Industry News

EasyCare Names New National Director of New Business Opportunities

The F&I product provider has appointed Rob Mirra as national director of new business opportunities. In this role, he will be leading the building of new EasyCare relationships with dealerships across the nation, according to the company.

Tags: EasyCare, F&I, Hiring

May 26, 2016 - Industry News

MaximTrak Wins Dealers' Choice Platinum Award

MaximTrak Technologies was once again named a Dealers’ Choice Platinum Award winner by the readers of Auto Dealer Today, F&I and Showroom’s sister publication.

May 10, 2016 - Industry News

EasyCare Adds Steve Richards to Leadership Team

The former managing partner of RedZone Sales Strategies, an automotive consulting and training firm, will serve as national director of EasyCare’s MOTOR TREND Certified Program.

April 19, 2016 - Industry News

FCA Taps Express Lane Dealers for Mopar Fleet Parts Program

Through its 1,000 U.S. dealerships offering the Mopar Express Lane service, Fiat Chrysler Automobiles is rolling out the Mopar fleet parts and service program — a one-stop maintenance solution designed to assist fleets with uptime, driver safety, and competitive pricing,

Tags: FCA, Fiat Chrysler, Mopar Express Lane Service

April 19, 2016 - Industry News

SouthWest Dealer Services Acquires Two Agencies

SouthWest Dealer Services' acquisition of Chicago-based United Insurance Group and Seattle-based Olympic Dealer Marketing will expand its national reach, increase its employee count to 360, and raise its active dealer customer base to 650 across 16 states.

Tags: Acquisition, Olympic Dealer Marketing, Southwest Dealer Services, United Insurance Group

April 19, 2016 - Industry News

Fidelis PPM Completes Reynolds Certified Interface Program

The announcement marks the first time a prepaid maintenance program has achieved Reynolds and Reynolds certification. It's also the first time such a program has been recognized as a Reynolds Certified Interface product.

Tags: certification, Fidelis PPM, Prepaid Maintenance, Reynolds & Reynolds

April 19, 2016 - Industry News

Consumers Prefer Compliant Dealerships, Survey Shows

A survey that targeted both consumers and car dealers found that the majority of consumer respondents favored dealerships that adhere to federal regulations. However, survey results also reveal that the majority of dealerships polled did not offer their employees comprehensive compliance training.

Tags: compliance, Consumer Buying Habits, Survey, Total Dealer Compliance

April 12, 2016 - Industry News

GM Financial Breaks Ground on New Financial Servicing Center

General Motors Financial Company Inc. broke ground on a new financial servicing center in San Antonio, Texas, on Monday. When completed in the Spring 2017, the 100,000-square-foot facility will represent the fifth servicing center in North America for the captive finance company.

Tags: Construction, GM, GM Financial, Servicing Center

April 12, 2016 - Industry News

Compliance Summit to Hit Tampa, Las Vegas in 2016

Organizers of Compliance Summit, a series of regional events dedicated to front-end compliance for dealers and dealership management, announced that events will be held in Tampa and Las Vegas this year following stops in Chicago and Austin, Texas, in 2015.

Tags: CFPB, compliance, Compliance Summit, Dealer Summit, ECOA, F&I Think Tank, Federal Trade Commission, Regulation Z, Regulations, TILA

April 7, 2016 - Industry News

2014 F&I Dealer of the Year Added to F&I Think Tank Roster

Vaden Automotive Group's Jane Vaden Thacher will be at next month's F&I Think Tank in Tampa, Fla., to explain how the group's sales and F&I process makes $1,400 per copy a reasonable expectation for F&I producers.

Tags: F&I process, F&I Think Tank, F&I Turnover, Jane Vaden Thacher, Vaden Automotive Group

April 6, 2016 - Industry News

Shoppers Satisfied With Dealership Experience, Study Shows

Eight out of 10 shoppers are entering the dealership and leaving satisfied, according to the 2015 Channel Immersion and Perspectives study published by Foresight Research. And the remaining dissatisfied shoppers have suggestions for dealerships as to how to make the experience even better.

Tags: Dealership Experience, Foresight Research, Study, Survey

April 5, 2016 - Industry News

NADA Forges Partnership With MyCarDoesWhat Campaign

The NADA announced its involvement in a campaign designed to promote safer driving experiences. The program educates consumers about how to best interact with safety features.

Tags: MyCarDoesWhat, NADA, National Automobile Dealers Association, Safety

March 29, 2016 - Industry News

Moore to Take On Millennial Workforce at Dealer Summit

Protective Asset Protection’s Rich Moore will present a session dedicated to hiring and training Millennial workers at the upcoming Dealer Summit, organizers announced Monday.

Tags: Dealer Summit, Hiring, Millenials, Protective Asset Protection Division, Rich Moore

March 24, 2016 - Industry News

Only 30% of Customers Return to Selling Dealer for Service, Study Reveals

Customers aren't coming back to their dealerships for their repairs, according to Cox Automotive's 2016 Maintenance and Repair Study. It shows that more vehicle owners are choosing to go elsewhere because they feel they'll get a better price.

Tags: Cox Automotive, Customer Service, Maintenance, Repairs

March 16, 2016 - Industry News

Recalls Spur Drop in Service Satisfaction, J.D. Power Reports

The firm’s 2016 U.S. Customer Service Index (CSI) Study shows that last year’s record number of recalls is having an effect on customer satisfaction with dealer service, which declined for the first time in six years.

Tags: Customer Service, J.D. Power, service department, vehicle recall

March 2, 2016 - Industry News

Tom Hudson Joins Dealer Summit Roster

Prominent consumer finance attorney Thomas B. Hudson will be at Dealer Summit this May to discuss how regulators have changed the business model for special finance and buy-here, pay-here operations.

Tags: auto finance, buy-here, CFPB, FTC, pay-here, special finance, Subprime Financing, Tom Hudson

March 1, 2016 - Industry News

Margin Compression Has Sonic Leaning on F&I, Fixed Ops

Record-high used-car sales, strong gross profit growth in fixed ops, and a healthy F&I department helped Sonic Automotive offset new-vehicle pricing pressure in the fourth quarter 2015.

February 25, 2016 - Industry News

APCO Acquires Automotive Development Group

The acquisition brings together two firms that have been connected since 1992, with ADG serving as APCO’s largest independent agency for seven of those years, including the last two.

Tags: APCO, Automobile Development Group, EasyCare, F&I product provier, F&I products, general agents