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Certification & Training

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April 19, 2016 - Industry News

Fidelis PPM Completes Reynolds Certified Interface Program

The announcement marks the first time a prepaid maintenance program has achieved Reynolds and Reynolds certification. It's also the first time such a program has been recognized as a Reynolds Certified Interface product.

Tags: certification, Fidelis PPM, Prepaid Maintenance, Reynolds & Reynolds

April 19, 2016 - Industry News

Consumers Prefer Compliant Dealerships, Survey Shows

A survey that targeted both consumers and car dealers found that the majority of consumer respondents favored dealerships that adhere to federal regulations. However, survey results also reveal that the majority of dealerships polled did not offer their employees comprehensive compliance training.

Tags: compliance, Consumer Buying Habits, Survey, Total Dealer Compliance

April 12, 2016 - Industry News

GM Financial Breaks Ground on New Financial Servicing Center

General Motors Financial Company Inc. broke ground on a new financial servicing center in San Antonio, Texas, on Monday. When completed in the Spring 2017, the 100,000-square-foot facility will represent the fifth servicing center in North America for the captive finance company.

Tags: Construction, GM, GM Financial, Servicing Center

April 12, 2016 - Industry News

Compliance Summit to Hit Tampa, Las Vegas in 2016

Organizers of Compliance Summit, a series of regional events dedicated to front-end compliance for dealers and dealership management, announced that events will be held in Tampa and Las Vegas this year following stops in Chicago and Austin, Texas, in 2015.

Tags: CFPB, compliance, Compliance Summit, Dealer Summit, ECOA, F&I Think Tank, Federal Trade Commission, Regulation Z, Regulations, TILA

April 7, 2016 - Industry News

2014 F&I Dealer of the Year Added to F&I Think Tank Roster

Vaden Automotive Group's Jane Vaden Thacher will be at next month's F&I Think Tank in Tampa, Fla., to explain how the group's sales and F&I process makes $1,400 per copy a reasonable expectation for F&I producers.

Tags: F&I process, F&I Think Tank, F&I Turnover, Jane Vaden Thacher, Vaden Automotive Group

April 6, 2016 - Industry News

Shoppers Satisfied With Dealership Experience, Study Shows

Eight out of 10 shoppers are entering the dealership and leaving satisfied, according to the 2015 Channel Immersion and Perspectives study published by Foresight Research. And the remaining dissatisfied shoppers have suggestions for dealerships as to how to make the experience even better.

Tags: Dealership Experience, Foresight Research, Study, Survey

April 5, 2016 - Industry News

NADA Forges Partnership With MyCarDoesWhat Campaign

The NADA announced its involvement in a campaign designed to promote safer driving experiences. The program educates consumers about how to best interact with safety features.

Tags: MyCarDoesWhat, NADA, National Automobile Dealers Association, Safety

March 29, 2016 - Industry News

Moore to Take On Millennial Workforce at Dealer Summit

Protective Asset Protection’s Rich Moore will present a session dedicated to hiring and training Millennial workers at the upcoming Dealer Summit, organizers announced Monday.

Tags: Dealer Summit, Hiring, Millenials, Protective Asset Protection Division, Rich Moore

March 24, 2016 - Industry News

Only 30% of Customers Return to Selling Dealer for Service, Study Reveals

Customers aren't coming back to their dealerships for their repairs, according to Cox Automotive's 2016 Maintenance and Repair Study. It shows that more vehicle owners are choosing to go elsewhere because they feel they'll get a better price.

Tags: Cox Automotive, Customer Service, Maintenance, Repairs

March 16, 2016 - Industry News

Recalls Spur Drop in Service Satisfaction, J.D. Power Reports

The firm’s 2016 U.S. Customer Service Index (CSI) Study shows that last year’s record number of recalls is having an effect on customer satisfaction with dealer service, which declined for the first time in six years.

Tags: Customer Service, J.D. Power, service department, vehicle recall

March 2, 2016 - Industry News

Tom Hudson Joins Dealer Summit Roster

Prominent consumer finance attorney Thomas B. Hudson will be at Dealer Summit this May to discuss how regulators have changed the business model for special finance and buy-here, pay-here operations.

Tags: auto finance, buy-here, CFPB, FTC, pay-here, special finance, Subprime Financing, Tom Hudson

March 1, 2016 - Industry News

Margin Compression Has Sonic Leaning on F&I, Fixed Ops

Record-high used-car sales, strong gross profit growth in fixed ops, and a healthy F&I department helped Sonic Automotive offset new-vehicle pricing pressure in the fourth quarter 2015.

February 25, 2016 - Industry News

APCO Acquires Automotive Development Group

The acquisition brings together two firms that have been connected since 1992, with ADG serving as APCO’s largest independent agency for seven of those years, including the last two.

Tags: APCO, Automobile Development Group, EasyCare, F&I product provier, F&I products, general agents

February 23, 2016 - Industry News

California Dealers Question Legality of GM’s Online Sales Portal

General Motors responded on Friday to legal concerns raised in a Feb. 8 letter from the California New Car Dealers Association. The automaker said it is not infringing on its dealers' used-vehicle operations, adding that projected sales from its Factory Pre-Owned Collection program will represent 'roughly 1% or less of current used retail volume our dealer network sells.'

Tags: California New Car Dealers Association, Factory Pre-Owned Collection, General Motors, third-party sites

February 18, 2016 - Industry News

Top F&I Trainers Headed to F&I Think Tank

Celebrated F&I trainers Luis Garcia, Gerry Gould and Rick McCormick will join forces at F&I Think Tank to lead Shark Tank, a 20 Group-like session that will allow attendees to get answers to troublesome customer objections, deal situations and departmental issues.

Tags: Dealer Summit, F&I Think Tank, F&I Tip of the Week, F&I training, Gerry Gould, Luis Garcia, Reahard & Associates, Rick McCormick, United Development Systems

February 18, 2016 - Industry News

Serra Chevrolet Bartlett Becomes a MOTOR TREND Certified Dealer

The dealership becomes the exclusive MOTOR TREND Certified Dealer in Memphis, Tenn. The operation was selected because of its history of excellent customer reviews and outstanding service, official said.

Tags: Certified Pre-Owned, pre-owned, Vehicle Sales

February 16, 2016 - Industry News

Group 1's U.S. F&I Operations Stays Above $1,500 Per Copy in Q4

Group 1 Automotive's U.S. F&I operations realized a 4% increase in F&I profit per retail unit, with the group's per-copy average settling in at $1,525 in 2015's end-of-year quarter.

Tags: F&I manager, F&I products, Group 1 Automotive, PRU, PVR

February 16, 2016 - Industry News

Charlie Robinson to Keynote F&I Think Tank at Dealer Summit

Organizers of Dealer Summit announced that Charlie Robinson, president and COO of the Resource Automotive division at The Warranty Group, will deliver the keynote address for F&I Think Tank.

Tags: Charlie Robinson, Dealer Summit, F&I managers, F&I products, F&I Think Tank, F&I training, Resource Automotive, The Warranty Group

February 16, 2016 - Industry News

Merchants Named a 2016 Dealer of the Year by DealerRater

Dealer review site DealerRater named Merchants Auto a 2016 Dealer of the Year, a title given to less than 0.1% of the more than 41,000 dealers in the DealerRater network.

Tags: Award, Customer Reviews, Dealerrater

February 16, 2016 - Industry News

CNA National's Participation Programs Return $40 Million to Dealers in 2015

CNA National Warranty Corp. (CNAN) announced this week it returned more than $40 million to dealers through its various participation plans in 2015, bringing the total amount of money the firm has returned to dealers since its founding to more than $370 million

Tags: CNA National, Controlled Foreign Corp., distribution, Noncontrolled Foreign Corp.

February 11, 2016 - Industry News

Carfax: 47 Million Vehicles in U.S. Have Unfixed Recall Issues

Owners of SUVs and minivans have a higher likelihood of having an unfixed recall issue on their vehicle, as do those living in Texas, Mississippi, Alaska, Utah or West Virginia, according to Carfax.

Tags: Carfax, Carfax Report, Recall, vehicle recall

February 9, 2016 - Industry News

JM Family Enterprises Announces Four Senior-Level Promotions

Rajeev Ravindran was named CIO, while Hank Grooms was appointed vice president of marketing and field operations for Southeast Toyota Distributors. Additionally, Ed Brown will now serve as group vice president of operations, while Jonna Sherry was promoted to vice president of sales and marketing for World Omni.

Tags: JM Family, leadership, Promotions, Vice President

February 9, 2016 - Industry News

VisionMenu Celebrates Econtracting Milestone

Econtracting through VisionMenu has grown from a few thousand contracts per month to more than 20,000 in January, and the company expects similar growth throughout the year.

Tags: contracts, econtracting, e-contracting, VisionMenu Inc.

February 9, 2016 - Industry News

GWC Warranty Releases New Website Design

GWC Warranty's newly redesigned website is now live. It features simple-to-navigate content designed for dealers and customers alike. It also provides owners of GWC products with a dealer locator, and allows them to easily look up coverage, among other features.

Tags: GWC Warranty Corporation, Redesign, Website

February 8, 2016 - Industry News

Fighter Pilot Bruce Bright to Keynote Dealer Summit

Organizers of Dealer Summit have announced that Lt. Col. Bruce Bright, USMC (Ret.) will deliver a motivational keynote address at the event, which will be held May 3–5, 2016, at the Sheraton Tampa Riverwalk Hotel.

Tags: Dealer Summit, Randy Crisorio, United Development Systems